tag:status.ohio.edu,2005:/historyOhio University Status - Incident History2024-03-19T08:00:58-04:00Ohio Universitytag:status.ohio.edu,2005:Incident/202462292024-03-26T17:00:00-04:002024-03-14T14:48:46-04:00GitHub<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>26</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:48</var> EDT</small><br><strong>Scheduled</strong> - GitHub<br />March 26, 20243 5:00pm - 7:00pm<br /><br />Ohio GitHub (github.ohio.edu) will be down for approximately 2 hours on 3/26 starting at 5:00 pm EST. During the downtime, only OIT users will be affected.<br /><br />Affected Services:<br />GitHub (only OIT users)<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201877192024-03-24T06:00:00-04:002024-03-07T14:54:46-05:00Finance & HR (Oracle e-Business Suite)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>24</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:30</var> EDT</strong></p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:54</var> EST</small><br><strong>Scheduled</strong> - Finance & HR (Oracle e-Business Suite)<br /><br />March 23, 2024, Sat 5:00am-1:00pm<br />March 24, 2024, Sat 6:00am-7:30am<br /><br />During each maintenance window (listed above) Service(s) will be unavailable.<br /><br />This is our standard, regularly scheduled monthly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes. This maintenance will run two (2) days concurrent.<br /><br />Affected Services:<br />Oracle E-Business Suite:<br />Oracle HRMS<br />Oracle FMS<br />My Personal Information<br />BobcatBUY<br />Online Graduate Appointments<br />Capital Planning Database<br />Workforce<br />JET<br />OBI/Reporting service<br /><br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/202460642024-03-24T02:00:00-04:002024-03-14T14:23:54-04:00IBM Security Identity Manager (ISIM)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>24</var>, <var data-var='time'>02:00</var> - <var data-var='time'>03:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:23</var> EDT</small><br><strong>Scheduled</strong> - IBM Security Identity Manager (ISIM)<br />March 24, 2024<br /><br />Identity Management System is down for maintenance and will return shortly. Users will be unable to activate accounts or change passwords during maintenance.<br /><br />Affected Services:<br />IBM Security Identity Manager</p>tag:status.ohio.edu,2005:Incident/201877072024-03-23T05:00:00-04:002024-03-08T10:39:05-05:00Finance & HR (Oracle e-Business Suite)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>23</var>, <var data-var='time'>05:00</var> - <var data-var='time'>13:00</var> EDT</strong></p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:39</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:53</var> EST</small><br><strong>Scheduled</strong> - Finance & HR (Oracle e-Business Suite)<br /><br />March 23, 2024, Sat 5:00am-1:00pm<br />March 24, 2024, Sun 6:00am-7:30am<br /><br />During each maintenance window (listed above) Service(s) will be unavailable.<br /><br />This is our standard, regularly scheduled monthly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes. This maintenance will run two (2) days concurrent.<br /><br />Affected Services:<br />Oracle E-Business Suite:<br />Oracle HRMS<br />Oracle FMS<br />My Personal Information<br />BobcatBUY<br />Online Graduate Appointments<br />Capital Planning Database<br />Workforce<br />JET<br />OBI/Reporting service<br /><br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/202461322024-03-19T23:00:00-04:002024-03-14T14:33:23-04:00REDCap<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>23:00</var> EDT - Mar <var data-var='date'>20</var>, <var data-var='time'>01:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:33</var> EDT</small><br><strong>Scheduled</strong> - REDCap<br />March 19, 2024 11:00pm - 1:00am<br /><br />During this maintenance window to perform updates, REDCap will be unavailable for the entire window.<br /><br />Affected Services:<br />REDCap</p>tag:status.ohio.edu,2005:Incident/202371322024-03-19T08:00:58-04:002024-03-19T08:00:58-04:00Internet & Phones in Muck Business Annex<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:13</var> EDT</small><br><strong>Scheduled</strong> - Internet & Phones<br />March 19, 2024 8 AM - 5 PM<br />March 20, 2024 8 AM - 5 PM<br />March 21, 2024 8 AM - 5 PM<br />March 22, 2024 8 AM - 5 PM<br /><br />The purpose of the maintenance is to perform an upgrade to the network equipment. During the maintenance window there will be a brief interruption (less than a minute) of network services as we move connections to new gear.<br /><br />Affected Buildings:<br />Muck Business Annex<br /><br />Affected Services: <br /> Wired Internet<br /> WiFi<br /> University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/202370552024-03-18T15:00:56-04:002024-03-18T15:00:56-04:00RiseVision<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:04</var> EDT</small><br><strong>Scheduled</strong> - RiseVision<br />March 18, 2024 1:00 pm - 3:00 pm<br /><br />Effective March 18, 2024, Single Sign-On (SSO) will be enabled for RiseVision (Digital Signage) software. SSO reduces the burden to end users to remember additional passwords, because they can login to the system using their OHIO credentials (username and password combination). SSO also allows us to enable Multi-Factor Authentication for the application providing an additional layer of security.<br /><br />Affected Services:<br />RiseVision<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/202368352024-03-18T08:00:56-04:002024-03-18T08:00:56-04:00Internet & Phones in Grosvenor Hall / Grosvenor West<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Scheduled</strong> - Internet & Phones<br />March 18, 2024 8:00 AM - 5:00 PM<br />March 19, 2024 8:00 AM - 5:00 PM<br />March 20, 2024 8:00 AM - 5:00 PM<br />March 21, 2024 8:00 AM - 5:00 PM<br /><br />Grosvenor Hall / Grosvenor West<br /><br />The purpose of the maintenance is to perform an upgrade to the network equipment. During the maintenance window there will be a brief interruption (less than a minute) of network services as we move connections to new gear.<br /><br />Affected Services:<br />Wired Internet<br />WiFi<br />University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201876422024-03-16T14:00:56-04:002024-03-16T14:00:56-04:00Turnitin<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:42</var> EST</small><br><strong>Scheduled</strong> - Turnitin<br />March 16, 2024 10:00am-2:00pm<br /><br />Turnitin is performing scheduled maintenance from 10am-2pm Saturday March 16th. Turnitin will be unavailable at that time.<br /><br />Affected Services:<br />Turnitin<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201144672024-03-14T21:00:56-04:002024-03-14T21:00:56-04:00VMware Horizon<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:10</var> EST</small><br><strong>Scheduled</strong> - VMware Horizon<br />March 14, 2024 6:00pm - 9:00pm<br /><br />We plan to upgrade VMware Horizon Environment on Thursday, 14 March 2024, starting at 6:00 pm. We anticipate this upgrade to take three hours to complete. We don't expect any customer impact during this upgrade.<br /><br />Affected Services:<br />VMware Horizon<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/202437112024-03-14T10:43:15-04:002024-03-14T10:43:15-04:00Regional Campus Southern Campus<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:43</var> EDT</small><br><strong>Resolved</strong> - The network is recovered and operational</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:39</var> EDT</small><br><strong>Investigating</strong> - Regional Campus Internet & Phones<br /><br />Southern Campus network is down, impacting voice, video, & data. AEP outage page shows a planned outage in the area that is expected to last until 12:30pm on March 14, 2024.<br /><br />We will post an update at 12:30pm to update if the work is completed from AEP<br /><br />Affected Buildings:<br />Southern Campus <br /><br />Affected Services: <br /> Wired Internet<br /> WiFi<br /> University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201143272024-03-10T05:00:56-04:002024-03-10T05:00:56-04:00IBM Security Identity Manager (ISIM)<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:44</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:03</var> EST</small><br><strong>Scheduled</strong> - IBM Security Identity Manager (ISIM)<br />March 10, 2024 2:00am - 4:00am<br /><br />Identity Management System is down for maintenance and will return shortly. Users will be unable to activate accounts or change passwords during maintenance.<br /><br />Affected Services:<br />IBM Security Identity Manager (ISIM)<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201954432024-03-08T14:06:19-05:002024-03-08T14:06:19-05:00Internet & Phones at Gordon Bush Airport<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:06</var> EST</small><br><strong>Resolved</strong> - Internet & Phones in Specific<br />Service has been restored. <br /> <br />Affected Buildings:<br />Gordon Bush Airport<br /><br />Affected Services: <br /> Wired Internet<br /> WiFi<br /> University telephones<br /><br />Contact the IT Service Desk at 740-593-1222 or help.ohio.edu to report any lingering issues.<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:27</var> EST</small><br><strong>Investigating</strong> - Internet & Phones at Gordon Bush Airport<br /><br />Technicians are investigating issues with this service. Currently Wired internet, WiFi and phones are down. <br /><br />We will post updates at least every 2 hours.<br /><br />Affected Buildings:<br />Gordon Bush Airport<br /><br />Affected Services: <br /> Wired Internet<br /> WiFi<br /> University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/200516352024-03-08T12:00:56-05:002024-03-08T12:00:56-05:00Internet & Phones - Schoonover Center<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:46</var> EST</small><br><strong>Scheduled</strong> - Internet & Phones<br />March 5, 2024 8:00am - 5:00 pm<br />March 6, 2024 8:00am - 5:00 pm<br />March 7, 2024 8:00am - 5:00 pm<br />March 8, 2024 8:00am - 5:00 pm<br /><br />Schoonover Center<br /><br />The purpose of the maintenance is to perform an upgrade to the network equipment. During the maintenance window there will be a brief interruption (less than a minute) of network services as we move connections to new gear.<br /><br />Affected Services:<br />Wired Internet<br />WiFi<br />University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/200515862024-03-07T16:00:56-05:002024-03-07T16:00:56-05:00Internet & Phones - Life Sciences Building / Heating Substation<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:40</var> EST</small><br><strong>Scheduled</strong> - Internet & Phones <br />March 6, 2024 8:00am - 5:00pm<br />March 7, 2024 8:00am - 5:00pm<br /><br />Life Sciences Building / Heating Substation<br /><br />The purpose of the maintenance is to perform an upgrade to the network equipment. During the maintenance window there will be a brief interruption (less than a minute) of network services as we move connections to new gear.<br /><br />Affected Services:<br />Wired Internet<br />WiFi<br />University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201759782024-03-05T20:30:00-05:002024-03-06T08:23:23-05:00Internet & Phones - Digital Fax<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> EST</small><br><strong>Resolved</strong> - Internet & phones<br />Incident lasted from 8:30pm - 9:20pm on March 5, 2024<br /><br />The XMediusFAX is degraded which the Email-to-FAX is down, the other FAX functions appear to be working. Technicians are working on the issue. Please post it on the status page.<br /><br /><br />Affected services:<br /> Digital Fax<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/200515602024-03-05T17:07:00-05:002024-03-05T17:07:00-05:00Internet & Phones - Living Learning Center (SGLLC)<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:07</var> EST</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:07</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:37</var> EST</small><br><strong>Scheduled</strong> - Internet & Phones<br />March 4, 2024 8:00am - 5:00pm <br />March 5, 2024 8:00am - 5:00pm <br /><br />Living Learning Center (SGLLC)<br /><br />The purpose of the maintenance is to perform an upgrade to the network equipment. During the maintenance window there will be a brief interruption (less than a minute) of network services as we move connections to new gear.<br /><br />Affected Services:<br />Wired Internet<br />WiFi<br />University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/200515162024-03-05T16:30:01-05:002024-03-05T16:30:01-05:00Internet & Phones - Digital Fax<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Scheduled</strong> - Internet & Phones - Digital Fax<br />February 5, 2024 6:00pm - 6:30pm <br /><br />During this maintenance window to perform upgrades to the fax websites (fax.ohio.edu and fax-local.ohio.edu). Users will not be able to access digital fax during the maintenance window.<br /><br />Affected Services:<br />Digital Fax<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201570022024-03-04T15:29:20-05:002024-03-04T15:29:20-05:00Concur (Travel & Expense Reporting System)<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:29</var> EST</small><br><strong>Resolved</strong> - Concur (Travel & Expense Reporting System)<br />Service has been restored. <br /><br />Concur Incident Response Team (IRT) performed a routing change and upsized a business server tier to restore service.<br />Concur have verified that service performance is stable and the issue is now resolved. <br /><br /><br />Contact the IT Service Desk at 740-593-1222 or help.ohio.edu to report any lingering issues.<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:10</var> EST</small><br><strong>Update</strong> - Affected users may have experienced one of the following errors: “An error occurred while processing your request” or : “Sorry, Concur is currently unavailable”, when attempting to log in. While some recovery is observed and some users may be able to login, should an error be experienced upon login please wait 15 minutes prior to attempting another login. Some users may experience an error when attempting to complete tasks in Expense, although accessing and booking Travel is stable. Should an error be received while performing a task, please attempt to complete the task after a refresh.<br /><br />Status Update:<br /> Concur Incident Response Team (IRT) has taken multiple corrective actions, including upsizing impacted tiers. Each time recovery is observed, demand overwhelms the sites, resulting in performance degradation. We continue to troubleshoot, and engage necessary teams.<br />Our next scheduled update will be in two hours or sooner should a significant change occur.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Update</strong> - Affected users may experienced one of the following errors: “An error occurred while processing your request” or “Sorry, Concur is currently unavailable”, when attempting to log in. Recovery has been observed. However, should an error be experienced upon login please wait 15 minutes prior to attempting another login.<br />Concur Incident Response Team (IRT) has engaged additional resources for monitoring and confirmation of continuing stabilization. Our next scheduled update will be in one hour or sooner should a significant change occur.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:23</var> EST</small><br><strong>Update</strong> - When users try to login, they see the below error message. <br /><br />An error occurred while processing your request.<br /><br />Reference #97.8c155d68.1709557975.6321e47b<br /> <br />Update from Concur:<br /> <br />Dear Customer,<br />As previously reported, we identified a disruption affecting your service.<br />Impact Prior to Resolution: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app is unavailable.<br />Affected users may receive the following error: “An error occurred while processing your request”, when attempting to log in.<br />Start Time: 11:40 UTC on 04 March 2024<br />Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:06</var> EST</small><br><strong>Update</strong> - When users try to login, they see the below error message. <br /><br />An error occurred while processing your request.<br /><br />Reference #97.8c155d68.1709557975.6321e47b<br /> <br />Update from Concur:<br /> <br />Dear Customer,<br />As previously reported, we identified a disruption affecting your service.<br />Impact Prior to Resolution: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app is unavailable.<br />Affected users may receive the following error: “An error occurred while processing your request”, when attempting to log in.<br />Start Time: 11:40 UTC on 04 March 2024<br />Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:19</var> EST</small><br><strong>Investigating</strong> - Concur (Travel & Expense Reporting System)<br />Technicians are investigating issues with this service.<br /><br />Affected services:<br />Concur<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201385082024-03-03T15:23:44-05:002024-03-03T15:23:45-05:00Guest Network Degraded<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>15:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. The network in affected locations should now be operational.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>22:55</var> EST</small><br><strong>Update</strong> - Degraded guest wireless performance is contained to the following areas:<br /> <br />All regional campuses<br />Airport<br />West State St. Facilities<br />The Ridges<br />Athletics facilities<br />South Green dorms<br />OHIO University facilities buildings (Central Food, University Garage, Shop buildings, Chiller Plant)<br />Central Class<br />BromleyLife Sciences<br />Athena Cinema <br />Medical Education<br />Heritage Hall<br /><br />The next update is expected to be tomorrow afternoon after additional work with the vendor.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:59</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for reoccurrences in order to collect the necessary data to resolve the Guest Wi-Fi issue. Additional updates by 10pm.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:02</var> EST</small><br><strong>Monitoring</strong> - We are continuing to collect date regarding any reoccurance.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> EST</small><br><strong>Update</strong> - Access to the Ohio University guest Wi-Fi network is degraded. Some users may experience difficulty connecting or be unable to connect at all. This is an intermittent issue that does not affect all users attempting to connect to the guest Wi-Fi. Technicians are investigating the issue and collecting additional data to aid in troubleshooting.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:46</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.ohio.edu,2005:Incident/200514482024-03-03T07:00:56-05:002024-03-03T07:00:56-05:00Internet & Phones- Specific Buildings<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:21</var> EST</small><br><strong>Scheduled</strong> - Internet & Phones in Specific Buildings<br />March 3, 2024 2:00am - 7:00am<br /><br />During this maintenance window, OIT will perform network maintenance impacting the buildings and sites below. There will be a network outage lasting up to 30 minutes impacting voice, video, & data.<br /><br />Affected Buildings:<br />Airport<br />Chillicothe<br />Cleveland<br />Eastern<br />Lancaster<br />Library - Alden<br />Proctorville<br />Ridges<br />Southern<br />West State (BioChem, Innovations, Corrosion & Multi-Phase Lab, & Green House)<br />Zanesville<br /><br /><br /><br />Affected Services:<br />Wired Internet<br />WiFi<br />University telephones<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201128522024-03-03T03:00:56-05:002024-03-03T03:00:56-05:00Internet & Phones<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>02:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:47</var> EST</small><br><strong>Scheduled</strong> - Internet & Phones<br />March 3, 2024 2:00am - 3:00am <br /><br />During the maintenance window, the Network team will be performing work on the firewalls. Users will not be able to us the affected services during the maintenance window.<br /><br />Affected Services:<br />Wired Internet<br />WiFi<br /><br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/201325362024-03-01T15:58:44-05:002024-03-01T15:58:46-05:00Southern Campus Internet<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:58</var> EST</small><br><strong>Resolved</strong> - Regional Campus Internet & Phones<br />Service has been restored. <br /><br />Contact the IT Service Desk at 740-593-1222 or help.ohio.edu to report any lingering issues.<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Update</strong> - Update network techs are working with customers and troubleshooting.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:33</var> EST</small><br><strong>Investigating</strong> - Regional Campus Internet & Phones<br />Technicians are investigating issues with Guest network<br /><br />We will post updates at least every 2 hours.<br /><br />Affected Buildings:<br />Southern Campus<br /><br />Affected Services: <br /> Wired Internet<br /> WiFi<br /> Guest Network<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/199945662024-02-27T18:30:57-05:002024-02-27T18:30:57-05:00Sunapsis<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:21</var> EST</small><br><strong>Scheduled</strong> - Sunapsis<br />February 27, 2024 6:00pm - 6:30pm <br /><br />During this maintenance window to perform upgrades, to all international students and ISSS staff will not be able to use Sunapsis.<br /><br />Affected Services:<br />Sunapsis<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>tag:status.ohio.edu,2005:Incident/200789292024-02-27T11:10:19-05:002024-02-27T11:10:19-05:00HelioCampus<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:10</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Investigating</strong> - HelioCampus<br />Due to some server migrations this weekend, the HelioCampus application has lost the ability to refresh data this weekend and will not have the most current information. Technicians know the issue and are working to resolve the problem. <br /><br />Affected services:<br />HelioCampus<br /><br />You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.</p>