Blackboard Learn (Learning Management System)
Scheduled Maintenance
Report for Ohio University
Completed
The Blackboard upgrade has completed with a few few third party tools not functioning correctly. We will be tracking the status of those third party tool issues in an Incident report.
Verifying
We are pleased to report that the December Blackboard Learn upgrade has been completed ahead of schedule with only a few outstanding issues that our vendor intends to fix before the start of the semester. See below for workarounds for these issues.
Workarounds for Known Issues
Broken Links to Publisher Content: Linking to some publishers’ content is handled differently in this version of Blackboard. We recommend testing links to items from the following sources and updating any that return a “file not found” error:
Macmillan
Pearson Revel
Pearson My Lab and Mastering
WileyPlus
WebAssign
Direct links to Content Market Tools
Add/Modify Enrollments: This tool currently does not work. To add someone to a course or organization or modify someone’s role, send an email to servicedesk@ohio.edu with the subject “Blackboard Learn Add/Modify Enrollment request” and the following in the message body:
Your OHIO ID
The full Blackboard Learn course or organization name
The name, OHIO ID, and requested role of each person you wish to add or update.
Create a Test Course: This tool currently does not work. To request a test course, send an email to servicedesk@ohio.edu with the subject “Blackboard Learn test course request” and your preferred test course name in the body of the message.
We hope to have both tools fixed before the start of the semester. We apologize for the inconvenience.
Workarounds for Known Issues
Broken Links to Publisher Content: Linking to some publishers’ content is handled differently in this version of Blackboard. We recommend testing links to items from the following sources and updating any that return a “file not found” error:
Macmillan
Pearson Revel
Pearson My Lab and Mastering
WileyPlus
WebAssign
Direct links to Content Market Tools
Add/Modify Enrollments: This tool currently does not work. To add someone to a course or organization or modify someone’s role, send an email to servicedesk@ohio.edu with the subject “Blackboard Learn Add/Modify Enrollment request” and the following in the message body:
Your OHIO ID
The full Blackboard Learn course or organization name
The name, OHIO ID, and requested role of each person you wish to add or update.
Create a Test Course: This tool currently does not work. To request a test course, send an email to servicedesk@ohio.edu with the subject “Blackboard Learn test course request” and your preferred test course name in the body of the message.
We hope to have both tools fixed before the start of the semester. We apologize for the inconvenience.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Blackboard Learn (Learning Management System)
Wednesday, December 19th 12:30pm until Monday, December 24th 11:59pm
Blackboard will be unavailable for the duration of the maintenance window
Purpose:
Blackboard will be offline for what should be the last extended maintenance outage of its kind, as we undergo an upgrade. Details about the upgrade can be found in the news article here: https://www.ohio.edu/oit/teaching/teaching-and-learning-tools/learning-management-system/news/december-blackboard-learn
Affected Services:
Blackboard Learn
This also may affect other services that are accessed from within Blackboard Learn.
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Wednesday, December 19th 12:30pm until Monday, December 24th 11:59pm
Blackboard will be unavailable for the duration of the maintenance window
Purpose:
Blackboard will be offline for what should be the last extended maintenance outage of its kind, as we undergo an upgrade. Details about the upgrade can be found in the news article here: https://www.ohio.edu/oit/teaching/teaching-and-learning-tools/learning-management-system/news/december-blackboard-learn
Affected Services:
Blackboard Learn
This also may affect other services that are accessed from within Blackboard Learn.
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
This scheduled maintenance affected: Teaching & Learning Tools (Learning Management System (Blackboard Learn)).
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
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