University printers, intermittent interruptions
Incident
Report for Ohio University
Resolved
Monday, 2/29/16, 4:46 pm - Following yesterday's data center maintenance, most of the ID swipe and Pharos printing errors appear to have been resolved; however, we will continue to keep a close eye on the service as students return from spring break.
If you continue to have problems with documents not printing, please report them to your local lab manager or printer support staff. You also can call the OIT Service Desk at 740-593-1222 or submit a request online at https://www.ohio.edu/oitech
Friday, 2/26/16, 1:38 pm
Technicians continue to troubleshoot intermittent interruptions with student ID-swipe printers and faculty/staff Pharos printing.
This Sunday at 12:05 am, scheduled maintenance in the university data center that may help resolve the problem. In the absence of any new developments, the next update on this outage will be sent on Sunday.
2/25/16, 11:10 am - Technicians continue to troubleshoot. Until this issue is resolved, you usually can fix a failed print job with the following steps:
Students: Print job fails with an error message.
Go to a different ID-swipe printer within 1 hour.
Swipe your ID card and look in your "hold queue" for a print job with the label "[Free Print]".
Select that job, and your document should print.
Faculty/Staff: Print job fails to print, no error message.
Reboot the affected printer.
Re-send the document that failed to print.
AFFECTED SERVICES:
ID card swipe student printing
Faculty/Staff printing via Pharos
IMPACT
Intermittent interruptions
Athens campus printers only
ADDITIONAL DETAILS
Print jobs will fail randomly, often with one of the following errors:
Error releasing print job: Cannot connect to printer
Error releasing print job: Failed to render document
In some cases, students may be charged for the failed job
Restarting the affected printer will sometimes allow the job to complete
Vendor technical support is involved in troubleshooting this problem
If you continue to have problems with documents not printing, please report them to your local lab manager or printer support staff. You also can call the OIT Service Desk at 740-593-1222 or submit a request online at https://www.ohio.edu/oitech
Friday, 2/26/16, 1:38 pm
Technicians continue to troubleshoot intermittent interruptions with student ID-swipe printers and faculty/staff Pharos printing.
This Sunday at 12:05 am, scheduled maintenance in the university data center that may help resolve the problem. In the absence of any new developments, the next update on this outage will be sent on Sunday.
2/25/16, 11:10 am - Technicians continue to troubleshoot. Until this issue is resolved, you usually can fix a failed print job with the following steps:
Students: Print job fails with an error message.
Go to a different ID-swipe printer within 1 hour.
Swipe your ID card and look in your "hold queue" for a print job with the label "[Free Print]".
Select that job, and your document should print.
Faculty/Staff: Print job fails to print, no error message.
Reboot the affected printer.
Re-send the document that failed to print.
AFFECTED SERVICES:
ID card swipe student printing
Faculty/Staff printing via Pharos
IMPACT
Intermittent interruptions
Athens campus printers only
ADDITIONAL DETAILS
Print jobs will fail randomly, often with one of the following errors:
Error releasing print job: Cannot connect to printer
Error releasing print job: Failed to render document
In some cases, students may be charged for the failed job
Restarting the affected printer will sometimes allow the job to complete
Vendor technical support is involved in troubleshooting this problem
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
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