Pharos printing, intermittent interruptions
Incident
Report for Ohio University
Resolved
2/25/16, 10:07 am - We continue to see random print job failures for both student ID card swipe printing and faculty/staff printing via Pharos. IT technicians and vendor tech support continue to look for a solution.
2/22/16, 6:45 pm - OIT and vendor technicians spent today troubleshooting intensively on the Pharos print environment; however, the service continues to experience intermittent interruptions that require restarting individual printers to allow print jobs to complete. We will post an update again tomorrow.
2/21/16, 4:55 pm - Alden Library experienced a period of disruption where printers needed to be restarted before nearly every print job. After several server restarts, service appears to be working normally again. We continue to work with our vendor to identify the cause of this problem.
2/19/16, 2:41 pm - Printers continue to experience occasional interruptions. Restarting the affected printer will restore service. Vendor technical support and OIT staff continue to work on indentifying and eliminating the cause.
AFFECTED SERVICES
Pharos printing for faculty/staff
Student ID card swipe printing in Alden Library and other locations
IMPACT
Intermittent interruptions
2/22/16, 6:45 pm - OIT and vendor technicians spent today troubleshooting intensively on the Pharos print environment; however, the service continues to experience intermittent interruptions that require restarting individual printers to allow print jobs to complete. We will post an update again tomorrow.
2/21/16, 4:55 pm - Alden Library experienced a period of disruption where printers needed to be restarted before nearly every print job. After several server restarts, service appears to be working normally again. We continue to work with our vendor to identify the cause of this problem.
2/19/16, 2:41 pm - Printers continue to experience occasional interruptions. Restarting the affected printer will restore service. Vendor technical support and OIT staff continue to work on indentifying and eliminating the cause.
AFFECTED SERVICES
Pharos printing for faculty/staff
Student ID card swipe printing in Alden Library and other locations
IMPACT
Intermittent interruptions
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