Pharos printing & VDI/VMware Horizon View
Incident
Report for Ohio University
Resolved
3/19/16, 11:08 am - Service restored
Additional work will be needed during tonight's maintenance window to ensure that issues do not come back. Our vendor engineers have yet to isolate the root cause of these network problems, so work likely will be needed during future maintenance windows as well.
3/19/16, 10:25 am - We have made some network changes that appear to have eliminated the issues. Please report any failed print jobs or VDI session interruptions to the OIT Service Desk.
AFFECTED SERVICES
Pharos printing
Student printing in Athens campus locations like Alden Library
Faculty/staff printing via Pharos
VDI/VMware Horizon View client
IMPACT
Degraded performance
Student print jobs may fail and result in a "[free print]" error.
Faculty/staff print jobs will fail silently with no error message
Possibility of interrupted connections for VDI sessions
Additional work will be needed during tonight's maintenance window to ensure that issues do not come back. Our vendor engineers have yet to isolate the root cause of these network problems, so work likely will be needed during future maintenance windows as well.
3/19/16, 10:25 am - We have made some network changes that appear to have eliminated the issues. Please report any failed print jobs or VDI session interruptions to the OIT Service Desk.
AFFECTED SERVICES
Pharos printing
Student printing in Athens campus locations like Alden Library
Faculty/staff printing via Pharos
VDI/VMware Horizon View client
IMPACT
Degraded performance
Student print jobs may fail and result in a "[free print]" error.
Faculty/staff print jobs will fail silently with no error message
Possibility of interrupted connections for VDI sessions
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
ADA Compliance
| © 2019
Ohio University. All rights reserved.
