Multiple academic & admin apps, OHIO Front Door, down for all users
Incident Report for Ohio University
Resolved
9:52 am - Outage was caused by a hardware failure in a piece of data center infrastructure combined with a bug that prevented secondary/backup hardware from taking over seamlessly. Defective unit has been replaced, and our vendor will be sending us replacements for the backup units as well that have been patched to remove the bug that caused the problem.

8:34 am - DARS service restored. Techs continue to investigate

8:30 am - DARS has stopped processing requests. Technicians are restarting the server.

Service restored. Technicians still investigating root cause.



AFFECTED SERVICES



AdAstra
Apex
Custom apps (PeopleSoft)
DARS
Mulesoft
NetOhio
NetReg
OBI scheduler
OHIO Front Door web server (CommonSpot)
VMware Vcenter
Workforce
Alumni Services - Ellucian Advance
IMPACT



Down for all users
Posted Feb 23, 2016 - 11:00 EST