Catmail email & calendar
Incident
Report for Ohio University
Resolved
Microsoft informs us that this issue has been resolved.
Identified
Microsoft has advised that some users may experience difficulties accessing Catmail. We are aware of a small number of affected users at Ohio University, and will post updates as we receive them.
Bulletin from Microsoft:
Status: Restoring service
User impact: Users may be unable to connect to the Exchange Online service.
Latest message title: Exchange Online connectivity
User Impact: Users may be unable to connect to the Exchange Online service.
Current status: Further investigation determined that a recent change introduced a code issue to the infrastructure responsible for client access connectivity and routing. We're reverting the change to remediate impact.
Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. This issue is likely affecting a very small percentage of users and requests.
Start time: Wednesday, July 26, 2017, at 2:15 PM UTC
Estimated time to resolve: We expect this issue to be completely resolved for all affected users within the next 24 hours as the fix is safely implemented through our change management process.
Preliminary root cause: A recent change introduced a code issue to the infrastructure responsible for client access connectivity and routing. The code issue caused the systems to performing below acceptable thresholds and resulted in connectivity issues.
Next update by: Wednesday, July 26, 2017, at 9:00 PM UTC
Affected services:
Catmail email and calendar
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Bulletin from Microsoft:
Status: Restoring service
User impact: Users may be unable to connect to the Exchange Online service.
Latest message title: Exchange Online connectivity
User Impact: Users may be unable to connect to the Exchange Online service.
Current status: Further investigation determined that a recent change introduced a code issue to the infrastructure responsible for client access connectivity and routing. We're reverting the change to remediate impact.
Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. This issue is likely affecting a very small percentage of users and requests.
Start time: Wednesday, July 26, 2017, at 2:15 PM UTC
Estimated time to resolve: We expect this issue to be completely resolved for all affected users within the next 24 hours as the fix is safely implemented through our change management process.
Preliminary root cause: A recent change introduced a code issue to the infrastructure responsible for client access connectivity and routing. The code issue caused the systems to performing below acceptable thresholds and resulted in connectivity issues.
Next update by: Wednesday, July 26, 2017, at 9:00 PM UTC
Affected services:
Catmail email and calendar
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
This incident affected: Email & Calendar (Catmail calendar).
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
ADA Compliance
| © 2019
Ohio University. All rights reserved.
