Catmail email & calendar
Incident Report for Ohio University
Microsoft has advised this mail delivery issue has been resolved, and posted the following:

Preliminary root cause: A service feature became degraded, which created message deferrals. These message deferrals caused delays in sending and receiving email messages.

Next steps:
- We're reviewing our monitoring services to find ways to reduce detection time and to improve our automated recovery processes.

This is the final update for the event.


Please advise the Service Desk at 740.593.1222 if you experience any lingering difficulties which seem related to this event.
Posted 8 months ago. Jun 09, 2017 - 08:33 EDT
Catmail email & calendar
There is a possibility of delays up to 2 hours in sending and receiving emails for a group of users.
Details from Microsoft Support are included below:

Exchange Online Incident EX105382 - Delays sending and receiving email

User Impact: Users may be experiencing delays of up to two hours when sending and receiving email messages.

Current status: We're investigating an issue in which some users may be experiencing delays of up to two hours when sending and receiving email messages. We have identified a fix and are preparing the fix for deployment to restore service.

Scope of impact: A few customers have reported this issue, and our analysis indicates that impact is specific to a subset of users who are served through the affected infrastructure.

Technicians are investigating the issue.

Affected services:
Catmail email and calendar

You are receiving this message either because you have subscribed to updates at or because you are part of the core user group for the service(s) listed above.
Posted 9 months ago. Jun 08, 2017 - 21:08 EDT