Network and telephone service, down for some users
Incident
Report for Ohio University
Resolved
5/6/16, 9:50 pm - Service restored.
Outage was caused by physical damage to a major fiber optic cable. The cable was not entirely severed, which is why the issue was only intermittent. We have bypassed the section until repairs can be completed. In the meantime, network performance should be back to normal.
If you notice any lingering issues, please report them to the IT Service Desk at https://www.ohio.edu/oitech or 740-593-1222.
5/6/16, 8:01 pm - Techs continue to work with vendor to troubleshoot intermittent issues. Will update status in morning, or sooner if issue is resolved.
5/6/16, 4:15 pm: We will be disabling and re-enabling the network in individual buildings in an attempt to isolate the issue.
5/6/16, 3:50 pm: Network and telephones continue to experience intermittent interruptions for some users. Vendor support engineers are assisting with the troubleshooting.
AFFECTED SERVICES:
Wired Internet
WiFi
University telephones
IMPACT
Down for some users
Periodic updates will be posted until service has been restored.
Outage was caused by physical damage to a major fiber optic cable. The cable was not entirely severed, which is why the issue was only intermittent. We have bypassed the section until repairs can be completed. In the meantime, network performance should be back to normal.
If you notice any lingering issues, please report them to the IT Service Desk at https://www.ohio.edu/oitech or 740-593-1222.
5/6/16, 8:01 pm - Techs continue to work with vendor to troubleshoot intermittent issues. Will update status in morning, or sooner if issue is resolved.
5/6/16, 4:15 pm: We will be disabling and re-enabling the network in individual buildings in an attempt to isolate the issue.
5/6/16, 3:50 pm: Network and telephones continue to experience intermittent interruptions for some users. Vendor support engineers are assisting with the troubleshooting.
AFFECTED SERVICES:
Wired Internet
WiFi
University telephones
IMPACT
Down for some users
Periodic updates will be posted until service has been restored.
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
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