Virtual Desktops (VDI)
Incident Report for Ohio University
Update
Our vendor continues to work on resolving the certificate error message with our Virtual Desktop service.
Posted 13 days ago. Aug 03, 2017 - 16:51 EDT
Update
Our vendor continues to work on resolving the certificate error message with our Virtual Desktop service. We will post the next update on this issue early next week.
Posted 19 days ago. Jul 28, 2017 - 17:24 EDT
Update
We are still working with VMware support to resolve the certificate warning on Horizon View.
Posted 21 days ago. Jul 26, 2017 - 08:59 EDT
Update
We are still working with the vendor to resolve the certificate warning on Horizon View.
Posted 23 days ago. Jul 24, 2017 - 15:16 EDT
Monitoring
We are still working with VMware support to resolve the certificate warning on Horizon View.
Posted 26 days ago. Jul 21, 2017 - 11:34 EDT
Update
We are still working with the vendor to resolve the certificate warning on Horizon View.
Posted 27 days ago. Jul 20, 2017 - 12:27 EDT
Update
We are still working to resolve this issue in collaboration with the vendor.
Posted 28 days ago. Jul 19, 2017 - 10:30 EDT
Investigating
Virtual Desktops (VDI)
When connecting to a virtual desktop via the VMWare Horizon client, you may receive a security warning that reads:

"VMware Horizon Client cannot verify the identity of the tunnel server you have contacted. Your desktop sessions will not be secure. Contact your administrator to ask if this server can be trusted."

This error message is a known issue and will not affect the performance of your virtual desktop. Simply click "Continue" to connect.

Affected services:
Virtual Desktops (VDI)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted 29 days ago. Jul 18, 2017 - 10:14 EDT
This incident affects: Other (Virtual Desktops (VDI)).