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OHIO Information Technology

Financial & HR Administration Support (Oracle e-Business & related apps)

Incident Report for Ohio University

Resolved

e-Biz: Service restored. The outage was an unintended consequence of preparations for upcoming scheduled maintenance on BobcatBUY. Please report any lingering issues to the IT Service Desk, https://www.ohio.edu/oit/help

Posted Nov 02, 2016 - 13:27 EDT

Identified

eBiz: This outage is related to a problem with one of the servers that gets randomly assigned to a user when they log in. We are in the process of fixing this problem. In the meantime, you way be able to work around this problem with one or more of these steps:

1. Clear your browser cache (http://refreshyourcache.com)
2. Login to ebiz via a Private or Incognito browser window

Posted Nov 02, 2016 - 12:59 EDT

Investigating

Financial & HR Administration Support (e-Biz) - We are receiving reports of users unable to login to e-Biz. Technicians are investigating the issue.

AFFECTED SERVICES:
Oracle E-Business Suite:
Oracle HRMS
Oracle FMS
Employee Management System
OUFMS Reporting
My Personal Information
BobcatBUY
Online Graduate Appointments
OU Funds Available
OU PO Summary View

Posted Nov 02, 2016 - 12:21 EDT

This incident affected: Financial & HR Administration (e-Biz, etc.) (Financial & HR Administration (Oracle e-Business Suite and related apps)).

Contact Information:

Office of Information Technology | Athens, OH 45701 | Service Desk: (740) 593-1222

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www.ohio.edu/oit

Ohio University Contact Information:

Ohio University