Pharos printing & VDI/VMware Horizon View
Incident
Report for Ohio University
Resolved
3/13/16, 11:57 pm - Service should not be experiencing any network errors at this point; however, additional work still may be needed in the future.
3/11, 6:26 pm - We will be making some changes tonight to our central network equipment. Expect a single, less than 5 minute outage some time during the published 12:05 am - 2:00 am window on 3/12. Engineers will continue to troubleshoot throughout the weekend, but with no expected outages other than those during the already published nightly window.
Friday, 3/11/16, 4:30 pm
Changes made during today's troubleshooting have temporarily resolved the network issues that were affecting Pharos printing and VDI/VMware Horizon View; however, the problem has only been bypassed. Additional work will be needed to identify the root cause and apply a permanent fix.
This is a complicated process: Multiple engineers from our network vendor have been on site working in tandem with OIT staff since March 10. The troubleshooting has involved multiple changes to our network setup followed by intense analysis of the effects of those changes. For example, today's work involved replicating the conditions of last month's outages and then capturing data from several interruptions as they happened.
This detailed analysis is starting to pay off. We have identified likely problem areas and will focus our attention on those areas in the coming days. Doing so may require some brief interruptions during our advertised 12:05 am - 2:00 am windows. We will do our best to minimize any such interruptions.
AFFECTED SERVICES:
ID card swipe student printing
Faculty/Staff printing via Pharos
VDI/VMware Horizon View
IMPACT
Intermittent interruptions
These interruptions are part of ongoing work to identify and repair the problem that caused outages during February.
3/11, 6:26 pm - We will be making some changes tonight to our central network equipment. Expect a single, less than 5 minute outage some time during the published 12:05 am - 2:00 am window on 3/12. Engineers will continue to troubleshoot throughout the weekend, but with no expected outages other than those during the already published nightly window.
Friday, 3/11/16, 4:30 pm
Changes made during today's troubleshooting have temporarily resolved the network issues that were affecting Pharos printing and VDI/VMware Horizon View; however, the problem has only been bypassed. Additional work will be needed to identify the root cause and apply a permanent fix.
This is a complicated process: Multiple engineers from our network vendor have been on site working in tandem with OIT staff since March 10. The troubleshooting has involved multiple changes to our network setup followed by intense analysis of the effects of those changes. For example, today's work involved replicating the conditions of last month's outages and then capturing data from several interruptions as they happened.
This detailed analysis is starting to pay off. We have identified likely problem areas and will focus our attention on those areas in the coming days. Doing so may require some brief interruptions during our advertised 12:05 am - 2:00 am windows. We will do our best to minimize any such interruptions.
AFFECTED SERVICES:
ID card swipe student printing
Faculty/Staff printing via Pharos
VDI/VMware Horizon View
IMPACT
Intermittent interruptions
These interruptions are part of ongoing work to identify and repair the problem that caused outages during February.
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
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