OnBase (Enterprise Document Management)
Incident
Report for Ohio University
Resolved
OnBase (Enterprise Document Management): Service has been restored.
To prevent this problem from happening in the future, we will schedule regular maintenance restarts during non-business hours for the part of the service that keeps track of recent logins.
Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.
To prevent this problem from happening in the future, we will schedule regular maintenance restarts during non-business hours for the part of the service that keeps track of recent logins.
Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.
Identified
The login problem has been traced to an issue with the way OnBase keeps track of who has logged out recently. Fixing this problem will require a restart. To avoid disrupting existing OnBase sessions, we will perform that restart after business hours today. If you have trouble logging into OnBase, wait a few minutes and try again. We apologize for the inconvenience.
Investigating
OnBase (Enterprise Document Management): Some users may experience difficulties logging into the application. We will provide updates as they become available.
Affected services:
OnBase electronic document management system
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Affected services:
OnBase electronic document management system
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
This incident affected: Administrative Systems (Document Imaging & Workflow).
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
ADA Compliance
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Ohio University. All rights reserved.
