Outlook Security Certificate Alert, some users
Incident
Report for Ohio University
Resolved
Several users this morning have reported receiving the error below when opening Microsoft Outlook (2010, 2013 and 2016):
outlook.office365.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
X The security certificate for this site has been revoked.
This site should not be trusted.
We have a support case open with Microsoft, and we will provide updates as we have them.
Meanwhile, please use Catmail (http://catmail.ohio.edu) to access your personal OHIO email accounts, and http://outlook.office365.com/owa/DEPTMAILBOX@ohio.edu to access shared (departmental) mailboxes.
From Microsoft's Service Health Dashboard:
*Incident EX77499: E-Mail and calendar access*
*Current Status:* We're investigating an issue in which some users are receiving a certificate prompt in the Outlook client. We’re currently reviewing service logs and data associated with the certificate in an effort to identify the next troubleshooting steps.
*User Impact:* Users receive a certificate prompt in the Outlook client. The prompt does not interrupt connectivity to the service.
*Scope of Impact:* Your organization is affected by this event. Potentially any user accessing their email in the Outlook client is affected.
*Start Time:* Friday, September 16, 2016, at 3:00 PM UTC
*Next Update by:* Friday, September 16, 2016, at 6:00 PM UTC
outlook.office365.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
X The security certificate for this site has been revoked.
This site should not be trusted.
We have a support case open with Microsoft, and we will provide updates as we have them.
Meanwhile, please use Catmail (http://catmail.ohio.edu) to access your personal OHIO email accounts, and http://outlook.office365.com/owa/DEPTMAILBOX@ohio.edu to access shared (departmental) mailboxes.
From Microsoft's Service Health Dashboard:
*Incident EX77499: E-Mail and calendar access*
*Current Status:* We're investigating an issue in which some users are receiving a certificate prompt in the Outlook client. We’re currently reviewing service logs and data associated with the certificate in an effort to identify the next troubleshooting steps.
*User Impact:* Users receive a certificate prompt in the Outlook client. The prompt does not interrupt connectivity to the service.
*Scope of Impact:* Your organization is affected by this event. Potentially any user accessing their email in the Outlook client is affected.
*Start Time:* Friday, September 16, 2016, at 3:00 PM UTC
*Next Update by:* Friday, September 16, 2016, at 6:00 PM UTC
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
ADA Compliance
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