Potential Catmail Issue, re: Conference Room Scheduling
Incident
Report for Ohio University
Resolved
Microsoft released a patch on May 9 that fixed this issue.
Update
Current status, per Microsoft: The deployment of the fix is progressing as expected and is approximately 93 percent complete. As the fix propagates, affected conference rooms will be incrementally repaired.
Update
Current status, per Microsoft: We've completed the process of developing the fix and testing confirmed it as a valid solution for impact remediation. We've started to deploy the fix across the affected infrastructure to remediate impact. As the fix propagates, affected conference rooms will be incrementally repaired.
Monitoring
OIT is sharing this advisory from Microsoft:
Exchange Online Incident EX100146: Conference room scheduling issues
Status: Service degradation
User Impact: Users are unable to book conference rooms from Outlook on the Web and the Outlook client. Other clients connecting to conference room schedules may also be affected. The free/busy status of conference rooms indicate that a room is free, however, users scheduling appointments will receive a decline message from the conference room account, and are unable to schedule a meeting.
Current status: Our investigation determined that a code issue was introduced by a recent update which caused cancelled meetings to remain as a scheduled occurrence for the system. We're gathering log data from the affected infrastructure in order to develop a fix.
Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue could potentially affect any of your users if they are routed through the affected infrastructure.
Start time: Monday, April 24, 2017, at 2:57 PM UTC
Preliminary root cause: A code issue was introduced by a recent update which caused cancelled meetings to remain as a scheduled occurrence for the system.
Exchange Online Incident EX100146: Conference room scheduling issues
Status: Service degradation
User Impact: Users are unable to book conference rooms from Outlook on the Web and the Outlook client. Other clients connecting to conference room schedules may also be affected. The free/busy status of conference rooms indicate that a room is free, however, users scheduling appointments will receive a decline message from the conference room account, and are unable to schedule a meeting.
Current status: Our investigation determined that a code issue was introduced by a recent update which caused cancelled meetings to remain as a scheduled occurrence for the system. We're gathering log data from the affected infrastructure in order to develop a fix.
Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue could potentially affect any of your users if they are routed through the affected infrastructure.
Start time: Monday, April 24, 2017, at 2:57 PM UTC
Preliminary root cause: A code issue was introduced by a recent update which caused cancelled meetings to remain as a scheduled occurrence for the system.
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
ADA Compliance
| © 2019
Ohio University. All rights reserved.
