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OHIO Information Technology

All Systems Operational

Accounts, Passwords and Identity Operational

Accounts & Passwords Operational

ID Cards Operational

Multi-Factor Authentication Operational

OHIO login page & Single Sign-On Operational

Teaching & Learning Tools Operational

Learning Management System (Blackboard Learn) Operational

Lecture Capture (Panopto) Operational

Student Response System Operational

VoiceThread Operational

Digital Course Materials (VitalSource) Operational

Testing & Surveys Operational

Course & Instructor Evaluations (Class Climate) Operational

Proctored Exams & Standardized Tests Operational

Surveys (Qualtrics) Operational

Test scoring Operational

Classrooms Operational

Attendance Tracking Operational

OULN Operational

Technology Packages in classrooms Operational

Wireless Display Projection Operational

Email & Calendar Operational

Catmail calendar Operational

Email Operational

Mailing Lists Operational

Mass Mailings Operational

Microsoft Bookings Operational

Shared Mailboxes & Calendars Operational

Group-Based Collaboration Operational

Microsoft Groups Operational

Chat & Remote Meetings Operational

Skype for Business Operational

Microsoft Teams Operational

File Storage & Sharing Operational

Filelocker Operational

OneDrive Operational

Home and Shared Folders (home.ohio.edu & shared.ohio.edu) Operational

Office 365 - Misc. Apps and Services Operational

Forms Operational

Office Online Operational

OneNote Operational

Power Automate Operational

Power BI Operational

Websites Operational

CommonSpot CMS Operational

Web CMS Operational

My OHIO Portal Operational

OHIO Website (www.ohio.edu) Operational

Personal Web Page Hosting Operational

Web Analytics Operational

Video Operational

Streaming Operational

Video Conferencing (Adobe Connect) Operational

Video on Demand Operational

Internet & Phones Operational

Internet & phones on all campuses Operational

Regional campus Internet & phones Operational

Internet & phones in specific buildings Operational

VPN Operational

Telephone Operational

Fax Operational

Research Operational

Supercomputing Operational

LEO Operational

Computer & Device Support Operational

Guest Printing Operational

Student Printing Operational

Managed Printing for Departments Operational

Virtual Desktops Operational

Managed PCs Operational

Managed Macs Operational

Administrative Systems Operational

OBI Reporting Operational

Document Imaging & Workflow Operational

Student Administration (PeopleSoft, etc.) Operational

Student Administration (PeopleSoft) Operational

Academic Apps (Course Offerings, Faculty & Advising Center, etc.) Operational

My OHIO Success Network Operational

Financial & HR Administration (e-Biz, etc.) Operational

Financial & HR Administration (Oracle e-Business Suite and related apps) Operational

My Personal Information Operational

Time & Attendance (WorkForce) Operational

Business Systems Apps Operational

BobcatBUY Operational

Concur Operational

Other Operational

Hosted systems Operational

IT Status Page Operational

CATVision Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Office 365: Power BI Dec 13, 22:00 - Dec 14, 01:00 EST

Office 365: Power BI
December 13, 2019 10:00pm-1:00am

During this maintenance window Power BI may be unavailable for 10 to 30 minutes meaning the service and background operations may not complete successfully. You may need to restart your browser after the maintenance is complete.

See below for Microsoft's Notice

Planned Maintenance: Power BI - North Central US

We have maintenance planned for Power BI - North Central US:

Starting December 14, 2019 03:00 UTC.

Ending December 14, 2019 06:00 UTC.

How does this affect me?

Maintenance is planned outside of normal business hours to help minimize any impact to your organization. As part of this maintenance work the Power BI service may be unavailable for a short period of time (10 to 30 Minutes). During this time users may be unable to access the Power BI service and background operations may not complete successfully. After the maintenance window, to refresh cached DNS values, all users will have to restart open browsers, mobile app users will need to verify they are using the latest version of the app, sign out and sign back in, Tenants with firewall rules referencing the Power BI service by IP address will need to reference the following new IP addresses:"52.252.170.13", "52.150.34.255". Once maintenance is complete and required actions are taken we expect the service to operate normally.

For organizations with users around the globe, we recognize that "outside of normal business hours" might affect you differently. We apologize for the impact this may have on your users. We are working hard to improve Power BI, to minimize these maintenance windows.

What action do I need to take?

After maintenance is complete all users should restart open browser windows, Power BI Mobile app users will need to verify they are using the most recent app, sign out and sign back in to the app. Firewall rules referencing calls from Power BI should be updated to allow the following IP addresses: "52.252.170.13", "52.150.34.255". No action is required by you prior to or during the maintenance window.

Affected services include:
Power BI

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Dec 6, 12:49 EST

OULN - High Schools Only Dec 15, 02:00-05:00 EST

OULN Video Conferencing
December 15, 2019 2:00am-5:00am

During this maintenance window we will be changing how high schools connect for OULN video conferencing. The service will be down for the entire window.

Affected Services:
OULN Video Conferencing

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Dec 5, 17:21 EST

Video Conferencing (Adobe Connect) Dec 15, 05:00-07:00 EST

Video Conferencing (Adobe Connect)
December 15, 2019 5:00am-7:00am

During this maintenance window adobe connect will be unavailable while we perform a major server upgrade.

Affected Services:
Video Conferencing via Adobe Connect
connect.ohio.edu

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Dec 5, 15:04 EST

Print Management (Pharos) Dec 18, 05:00-07:00 EST

Print Management (Pharos)
December 18, 2019 5:00am-7:00am

Pharos printing service will be down during this maintenance window to perform upgrades to the service.

Affected Services:
Pharos printer management software for departmental and public printers in various university locations

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Dec 5, 16:58 EST

Survey Tools (Qualtrics) Dec 19, 12:00-14:00 EST

Survey Tools (Qualtrics)
December 19, 2019 12:00pm-2:00pm

During this maintenance window users may not be able to log into the service. If this happens wait a few minutes and then try to log in again.

Affected Services:
Online surveys via qualtrics.ohio.edu

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Dec 5, 14:53 EST

Student Response System Dec 19, 14:00-16:00 EST

Student Response System
December 19, 2019 2:00pm-4:00pm

During this maintenance window users may not be able to log into the service. If this happens wait a few minutes and then try to log in again.

Affected Services:
Top Hat student response system

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Dec 5, 14:58 EST

Past Incidents

Dec 11, 2019

Internet & Phones in Specific Buildings

Resolved - Internet & Phones in Specific Buildings

Service has been restored.

Affected Buildings:
Jefferson Hall 4th Floor

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 11, 12:32 EST

Monitoring - Internet & Phones in Specific Buildings

The issues with the network in Jefferson Hall 4th Floor have been resolved. Technicians are going to continue to monitor the service.

Affected Buildings:
Jefferson Hall 4th Floor

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 11, 10:24 EST

Update - Internet & Phones in Specific Buildings

We are still having some issues with the network in Jefferson Hall 4th Floor. Technicians are currently investigate the issues.

Affected Buildings:
Jefferson Hall 4th Floor

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 11, 07:38 EST

Investigating - Internet & Phones in Specific Buildings

We are having some issues with the network in Jefferson Hall 4th Floor. Technicians are currently on their way to investigate the issues.

Affected Buildings:
Jefferson Hall 4th Floor

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 11, 06:12 EST

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

Student Response System

Completed - The scheduled maintenance has been completed.
Dec 8, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:00 EST

Scheduled - Student Response System
Sunday December 8, 2019 10am to 1pm
Top Hat's gradebook will be unavailable

Purpose:

The vendor has notified us that Top Hat's gradebook feature will be unavailable for 3 hours on December 8, 2019, due to scheduled maintenance.

Affected Services:
Top Hat student response system

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 10:05 EST

Dec 7, 2019

PeopleSoft, Oracle E-Business, OBI Reporting, and other applications

Completed - The scheduled maintenance has been completed.
Dec 7, 19:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:15 EST

Scheduled - Enterprise Student Administration (PeopleSoft) and related services
December 7, 2019 12:15am-7:00pm

We will be performing a normal planned maintenance to apply updates to PeopleSoft and related services. My OHIO Student Center, some features of Oracle e-Business and OBI Reporting, and other services that depend on data contained in PeopleSoft will be unavailable from 12:01 am through 7:00 pm on Saturday.

Affected Services:

PeopleSoft Administrative Screens
My OHIO Student Center
Advisee lists
Class lists
Course Offerings
DARS
Faculty & Advising Center
Grade rosters
Textbook

Other applications that depend on PeopleSoft, including:
AAC Study Tips
Account Validation Tool
account.ohio.edu (OHIO account activations)
Administrative Senate Elections
Apply for Graduation
Attendance
Authorized Access
Bobcat Student Orientation (BSO)
Certified Electronic Diplomas
Change of Income
Continuing Student Scholarship Application
Course Offerings
Enrollment and Degree Verification Letters
Environmental Health & Safety Radioactive Isotope Tracking System
Financial Aid Online Services
Financial Approvers and Related Metadata (FARM)
Global Opportunities Information System
Grads
Learning Communities
Mail Barcode Charge Form
Mass Element Entry
Network Remediation Portal
OBI Reporting (Reports and features that depend on student data)
Ohio Curriculum Enhancement and Approval Network (OCEAN)
Online Class Permission
Online Graduate Appointments
Oracle E-Business Suite - some admin functionality
Patton College of Education Clinical Experience Management System
Program to Aid Career Exploration (PACE)
Project Request Form
Scholarship System
Self Remediation Portal
Student Rapid Hire
Textbook
Transcripts
WorkForce - some admin functionality

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 27, 15:38 EST

Finance & HR (Oracle e-Business Suite)

Completed - The scheduled maintenance has been completed.
Dec 7, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 EST

Scheduled - Finance & HR (Oracle e-Business Suite)
December 7, 2019 6:00am-7:00pm

Purpose of the maintenance is to perform updates to the Oracle e-Business Application. During the maintenance window users will be unable to access the applications listed below.

Affected Services:
BobcatBUY
Oracle E-Business Suite:
Oracle FMS
Oracle HRMS
My Personal Information (myhr.ohio.edu)
Various web apps that depend on financial and HR data, including:
Account Validation Tool
Capital Planning Database
FARM
Mail Barcode Charge Form
Mass Element Entry
Online Graduate Appointments
Payroll Expense Distribution System
Student Rapid Hire
Workforce

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 3, 17:55 EST

Managed Macs (Self Service)

Completed - The scheduled maintenance has been completed.
Dec 7, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:01 EST

Scheduled - Managed Macs
December 7, 2019 12:00am-1:00pm

Purpose of the maintenance is to perform updates to JAMF Cloud. During the maintenance window users will be unable to use the Self Service Application, and Administrators will be unable to access the JAMF dashboard.

Affected Services
Managed Mac OS and software updates
"Self Service" application

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 5, 16:31 EST

Managed Macs (Self Service)

Completed - The scheduled maintenance has been completed.
Dec 7, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:01 EST

Dec 6, 2019

No incidents reported.

Dec 5, 2019

Internet & Phones in Specific Buildings

Completed - The scheduled maintenance has been completed.
Dec 5, 23:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:01 EST

Scheduled - Internet & Phones in Specific Buildings
Dec 5, 10 pm - 11:30 pm

We will be moving a few wifi access points. During the work, users may notice a 1-2 minute interruption.

Affected Buildings:
The Ridges
Regional Campuses
Athletics

Affected Services:
WiFi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 5, 15:00 EST

Regional Campus Internet & Phones - Southern Campus

Resolved - Regional Campus Internet & Phones
Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 5, 15:39 EST

Investigating - Regional Campus Internet & Phones
Technicians are investigating issues with this service. Southern Campus is currently without internet and phone service.

We will post updates as they become available.

Affected Campuses and Services:
Southern Campus
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 5, 15:25 EST

Dec 4, 2019

Internet - Slow Speeds

Resolved - This incident has been resolved.
Dec 4, 20:55 EST

Update - Network performance has returned to normal operating perameters
Dec 4, 20:52 EST

Update - We are continuing to work on a fix for this issue.
Dec 4, 20:51 EST

Update - Performance has returned to normal parameters.
Dec 4, 20:47 EST

Identified - Internet & Phones

Users may currently experience slow internet speeds. Technicians continue to work with the vendor to resolve the issue.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 4, 17:19 EST

Monitoring - Performance has returned to normal parameters, Technicians will monitor.
Dec 4, 00:03 EST

Update - We are continuing to investigate this issue.
Dec 3, 23:27 EST

Update - Internet
Technicians are investigating issues with this service. Users may currently experience slow internet speeds.

Affected services:
Wired Internet
WiFi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 3, 16:31 EST

Investigating - Internet
Technicians are investigating issues with this service. Users may currently experience slow internet speeds.

Affected services:
Wired Internet
WiFi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 3, 16:22 EST

Regional Campus Internet & Phones - Southern Campus

Resolved - Regional Campus Internet & Phones
Service has been restored to Southern Campus.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 4, 17:13 EST

Identified - Regional Campus Internet & Phones
The network is currently down for the Southern Campus because of a confirmed power outage.

Affected Campuses and Services:
Southern Campus
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 4, 14:23 EST

Dec 3, 2019

University Telephones

Resolved - University Telephones

Outbound international calling has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 3, 12:56 EST

Investigating - University Telephones

Outbound international calling is currently down. We are working with the vendors and OIT security to investigate further. This will impact all OU campuses and centers. There is a work around available, upon request to OIT.

We will post updates at least every 2 hours.

Affected services:
Outbound International Calling- Telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 3, 09:31 EST

Finance & HR (Oracle e-Business Suite)

Resolved - Finance & HR (Oracle e-Business Suite)

Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 3, 08:34 EST

Update - Finance & HR (Oracle e-Business Suite)
The maintenance work has completed and any new PTO requests will generate an email. Technicians continue to work on a resolution for those requests that did not send an email prior to the maintenance.

We will continue to update as information becomes available.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 18:58 EST

Identified - Finance & HR (Oracle e-Business Suite)
E-Biz will be temporarily unavailable at 6:00 pm this evening to perform maintenance needed to resolve the current issue. This outage should last no longer than 15 minutes. My Personal Information and the database will not be affected and will remain up.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 16:54 EST

Update - Finance & HR (Oracle e-Business Suite)
Technicians continue to investigate the issue.

We will post updates at least every 2 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 14:56 EST

Investigating - Finance & HR (Oracle e-Business Suite)
Technicians are investigating issues with this service. Emails are currently not being sent by E-Biz to users by the system.

We will post updates at least every 2 hours.

Affected Services:
Oracle E-Business Suite:
Oracle FMS
Oracle HRMS
My Personal Information (myhr.ohio.edu)
Various web apps that depend on financial and HR data, including:
Account Validation Tool
Capital Planning Database
FARM
Mail Barcode Charge Form
Mass Element Entry
Online Graduate Appointments
Payroll Expense Distribution System
Student Rapid Hire
Workforce

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 12:40 EST

Dec 2, 2019

Finance & HR (Oracle e-Business Suite)

Completed - The scheduled maintenance has been completed.
Dec 2, 18:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 EST

Scheduled - Finance & HR (Oracle e-Business Suite)
December 2, 2019 6:00pm - 6:30pm

E-Biz will be temporarily unavailable during this maintenance. After the maintenance is complete users may receive older workflow emails while the system processes the backlog of emails.

Affected Services:

Oracle E-Business Suite:
Oracle FMS
Oracle HRMS
Various web apps that depend on financial and HR data, including:
Account Validation Tool
Capital Planning Database
FARM
Mail Barcode Charge Form
Mass Element Entry
Online Graduate Appointments
Payroll Expense Distribution System
Student Rapid Hire
Workforce

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 17:17 EST

Blackboard Learn (Learning Management System)

Resolved - Blackboard Learn (Learning Management System)
Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 17:36 EST

Investigating - Blackboard Learn (Learning Management System)
Technicians are investigating issues with Blackboard Mobile apps. Users may be experiencing intermittent errors while using the Blackboard and Instructor apps.

Affected Services
Blackboard Learn (Learning Management System) Mobile Services

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 2, 16:05 EST

Dec 1, 2019

Internet & Phones at Airport

Resolved - Network is back up.
Dec 1, 20:46 EST

Identified - Internet & Phones at Airport
Horizon network is down impacting the airport.

We will post updates as they become available.

Affected Buildings:
Airport

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Dec 1, 16:18 EST

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

Eastern Campus Internet & Phones

Resolved - Eastern Campus Internet & Phones

Service has been restored.
Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 27, 14:15 EST

Investigating - Eastern Campus Internet & Phones

Network and telephone services are down at Eastern campus, due to power outages in the area. At this time, there is no estimate from AEP on power restoration time.

We will post updates at least every 2 hours.

Affected Campuses and Services:
Eastern Campus
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 27, 13:38 EST

OnBase (Enterprise Document Management)

Resolved - OnBase (Enterprise Document Management)

At approximately 10:30 am this morning OnBase experienced a brief outage that prevented users from logging in. Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 27, 10:46 EST

Contact Information:

Office of Information Technology | Athens, OH 45701 | Service Desk: (740) 593-1222

Follow @OhioIT on Twitter. Find us on Facebook.

www.ohio.edu/oit

Ohio University Contact Information:

Ohio University