Investigating - The T1 line is currently having problems. there are no inbound and outbound calls on the campus. A call has been made to AT&T. We hope to have the issue resolved soon
Jul 29, 04:25 EDT
Update - Our vendor continues to work on resolving the certificate error message with our Virtual Desktop service. We will post the next update on this issue early next week.
Jul 28, 17:24 EDT
Update - We are still working with VMware support to resolve the certificate warning on Horizon View.
Jul 26, 08:59 EDT
Update - We are still working with the vendor to resolve the certificate warning on Horizon View.
Jul 24, 15:16 EDT
Monitoring - We are still working with VMware support to resolve the certificate warning on Horizon View.
Jul 21, 11:34 EDT
Update - We are still working with the vendor to resolve the certificate warning on Horizon View.
Jul 20, 12:27 EDT
Update - We are still working to resolve this issue in collaboration with the vendor.
Jul 19, 10:30 EDT
Investigating - Virtual Desktops (VDI)
When connecting to a virtual desktop via the VMWare Horizon client, you may receive a security warning that reads:

"VMware Horizon Client cannot verify the identity of the tunnel server you have contacted. Your desktop sessions will not be secure. Contact your administrator to ask if this server can be trusted."

This error message is a known issue and will not affect the performance of your virtual desktop. Simply click "Continue" to connect.

Affected services:
Virtual Desktops (VDI)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 18, 10:14 EDT
Academic Tools (Blackboard Learn, etc.) ? Operational
LMS (Blackboard Learn) ? Operational
Survey tools (Qualtrics) ? Operational
Polling (Top Hat) ? Operational
Lecture Capture (Panopto) ? Operational
Course & Instructor Evaluations (Class Climate) ? Operational
Collaboration Tools (Catmail, file sync & share, etc.) ? Operational
Catmail email & calendar ? Operational
Network Storage (home.ohio.edu & shared.ohio.edu) ? Operational
OneDrive ? Operational
Box ? Operational
Web Conferencing (Adobe Connect) ? Operational
Streaming Video ? Operational
Financial & HR Administration (e-Biz, etc.) ? Operational
Financial & HR Administration (Oracle e-Business & related apps) ? Operational
Business Systems Webapps ? Operational
Time & Attendance (WorkForce) ? Operational
Logins, Passwords & Accounts ? Operational
OHIO IDs & Passwords ? Operational
Authentication & Logins ? Operational
Multi-Factor Authentication ? Operational
Internet & Phones ? Operational
Internet & phones on all campuses ? Operational
Regional campus Internet & phones ? Operational
Internet & phones in specific buildings ? Operational
VPN ? Operational
University telephones ? Operational
CATVision ? Operational
Student Administration (PeopleSoft, etc.) ? Operational
Student Administration (PeopleSoft) ? Operational
Academic Apps (Course Offerings, Faculty & Advising Center, etc.) ? Operational
Web (www.ohio.edu, My OHIO, etc.) ? Operational
Websites (www.ohio.edu) ? Operational
My OHIO ? Operational
CMS (CommonSpot) ? Operational
Other ? Degraded Performance
OBI Reporting ? Operational
Virtual Desktops (VDI) ? Degraded Performance
Print Management (Pharos) ? Operational
Other ? Operational
Hosted systems ? Operational
IT Status Page ? Operational
OnBase (Enterprise Document Management) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OBI Reporting Jul 30, 05:00-07:00 EDT
OBI Reporting
Sunday, July 30, 2017 5 AM - 7 AM
Service will be unavailable throughout this window. Please note that any agents that are scheduled to run during this time will fail, and you will not be able to execute any reports. This maintenance will not affect the behavior of existing reports. If you notice any issues with OBI behavior after maintenance concludes, please try clearing your browser cache. Instructions can be found at: http://refreshyourcache.com

Purpose:

Security patches will be applied to OBI application.

Affected Services:
OBI Reporting (obiprd.oit.ohio.edu)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Jul 26, 14:25 EDT
Past Incidents
Jul 29, 2017
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 EDT
Scheduled - Blackboard (Learning Management System)
July 29 3:00am-5:00am
Blackboard will be unavailable during this time window.

Purpose:
Our vendor has notified us that they will need to reboot Blackboard Learn to fix a minor issue that currently is not causing problems but which could if left unresolved.

Affected Services:

Blackboard Learn
Panopto Lecture Capture
This also may affect other services that are accessed from within Blackboard Learn.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 21, 09:42 EDT
Jul 28, 2017
Resolved - Microsoft informs us that this issue has been resolved.
Jul 28, 17:10 EDT
Identified - Microsoft has advised that some users may experience difficulties accessing Catmail. We are aware of a small number of affected users at Ohio University, and will post updates as we receive them.

Bulletin from Microsoft:

Status: Restoring service
User impact: Users may be unable to connect to the Exchange Online service.
Latest message title: Exchange Online connectivity

User Impact: Users may be unable to connect to the Exchange Online service.

Current status: Further investigation determined that a recent change introduced a code issue to the infrastructure responsible for client access connectivity and routing. We're reverting the change to remediate impact.

Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. This issue is likely affecting a very small percentage of users and requests.

Start time: Wednesday, July 26, 2017, at 2:15 PM UTC

Estimated time to resolve: We expect this issue to be completely resolved for all affected users within the next 24 hours as the fix is safely implemented through our change management process.

Preliminary root cause: A recent change introduced a code issue to the infrastructure responsible for client access connectivity and routing. The code issue caused the systems to performing below acceptable thresholds and resulted in connectivity issues.

Next update by: Wednesday, July 26, 2017, at 9:00 PM UTC

Affected services:
Catmail email and calendar

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 26, 16:25 EDT
Resolved - AT&T informs us that they have resolved the issues affecting Southern Campus telephones. Service was restored at 3:27 PM. At this point, we do not have any specific information on the root cause or the nature of the repair.
Jul 28, 17:08 EDT
Update - The vendor, AT&T, advises they are still working on the Southern Campus telephone service issue.
Jul 28, 13:50 EDT
Investigating - University telephones
Ironton Campus, phones going in and out.
AT&T Technicians are investigating the issue.

Affected services:
VoIP telephones & related services

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 28, 05:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 12:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 12:15 EDT
Scheduled - Internet & phones in Bromley Hall
7/28/17, 12:15PM - 12:45PM

Purpose:
Restarting a network switch which is displaying errors. We expect the work to take 15-20 minutes.

Affected Services:
BROMLEY HALL
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 28, 11:56 EDT
Jul 27, 2017

No incidents reported.

Jul 26, 2017
Enterprise Student Administration (PeopleSoft) and Custom Applications

These applications experienced a brief interruption as a result of earlier work.
The issue was resolved within approximately 10 minutes, and is being investigated to prevent similar interruptions in the future. .

Affected services were:
PeopleSoft
My OHIO Student Center
Course Offerings
Faculty & Advising Center
Advisee lists
Class lists
DARS
Grade rosters
Textbook
PeopleSoft administrative screens
Authorized User payment portal
Enrollment and degree verification letters
Additional Custom Applications

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 26, 14:44 EDT
Jul 25, 2017

No incidents reported.

Jul 23, 2017
Completed - All systems are operational.
Jul 23, 19:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 EDT
Update - REMINDER
Enterprise Student Administration (PeopleSoft)
July 22, 2017 12:05am until July 24, 2017 8:00am


PeopleSoft SIS and related systems will be unavailable for the duration of the maintenance window while regularly scheduled maintenance is performed.

Affected Services:
PeopleSoft
My OHIO Student Center
Course Offerings
Faculty & Advising Center
Advisee lists
Class lists
DARS
Grade rosters
Textbook
PeopleSoft administrative screens
Authorized User payment portal
Enrollment and degree verification letters

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit http://www.refreshyourcache.com/ for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 21, 15:14 EDT
Scheduled - Enterprise Student Administration (PeopleSoft)
July 22, 2017 12:05am until July 24, 2017 8:00am
PeopleSoft SIS and related systems will be unavailable for the duration of the maintenance window while regularly scheduled maintenance is performed.

Affected Services:
PeopleSoft
My OHIO Student Center
Course Offerings
Faculty & Advising Center
Advisee lists
Class lists
DARS
Grade rosters
Textbook
PeopleSoft administrative screens
Authorized User payment portal
Enrollment and degree verification letters

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit http://www.refreshyourcache.com/ for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 13, 17:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:30 EDT
Scheduled - Finance & HR (e-Biz)
July 23, 2017 5:30am - 6:00am
Service will be unavailable for this entire window.

Purpose:

This is our standard, regularly scheduled monthly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes.

Affected Services:
Oracle E-Business Suite:
Oracle HRMS
Oracle FMS
Employee Management System
OUFMS Reporting
My Personal Information
BobcatBUY
Online Graduate Appointments
OU Funds Available
OU PO Summary View

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit http://www.refreshyourcache.com/ for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 13, 17:33 EDT
Jul 20, 2017
Resolved - Microsoft has said that the issue was resolved at 4:56 PM on 7/19/2017
Jul 20, 04:01 EDT
Update - Update from Microsoft:

Estimated time to resolve: Within the next hour.

Preliminary root cause and current status: An unexpected problem occurred during a regularly scheduled maintenance task, which caused a subset of mailbox database infrastructure to enter a degraded state. This led to intermittent impact to Exchange Online service availability across multiple protocols.

We've halted the responsible task to prevent any further impact, and we're continuing to restart the affected systems to restore service. Affected users will begin to have an improved experience as we continue to restart the remaining systems.
Jul 19, 16:30 EDT
Monitoring - Microsoft has advised that some users may experience difficulties accessing Catmail. We will post updates as we receive them.

Bulletin from Microsoft:

Exchange Online Incident EX110232 - Intermittent connectivity issue

Status: Service degradation

User impact: Users may be intermittently unable to connect to the Exchange Online service.

More info: As the issue is intermittent in nature, users may be able to connect successfully on subsequent attempts.

Current status: We determined that a subset of mailbox database infrastructure is degraded and we're taking action to restart the affected systems to recover service availability. In parallel, we're working to identify the cause of system degradation to prevent further impact.

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.

Start time: Wednesday, July 19, 2017, at 1:35 PM EDT

Next update by: Wednesday, July 19, 2017, at 4:00 PM EDT


Affected services:
Catmail email and calendar

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 19, 15:35 EDT
Jul 18, 2017
Academic apps (Course Offerings, Faculty & Advising Center, etc.)
These web applications were unavailable for approximately 5 hours. The outage was caused by an application server that ran out of available memory. Restarting the server restored service.

Affected services:
Various web apps that rely on student data, including:
Course Offerings
Faculty and Advising Center
Application for Graduation

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 18, 08:19 EDT
Resolved - This issue was related to a change in the way statuspage.io handles notifications to end users. We've made a change to our email setup to compensate, so users should no longer be receiving these unsubscribe/resubscribe notices.
Jul 18, 08:16 EDT
Investigating - status.ohio.edu emails
We have received a few reports that our Status Page is unsubscribing users from the email alerts.
Technicians are investigating the issue.

Affected services:
status.ohio.edu emails

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 13, 23:39 EDT
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017
Completed - The scheduled maintenance has been completed.
Jul 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:00 EDT
Scheduled - Internet & Phones
July 15, 2017 1:00am-4:00am
Wireless access on all campuses will experience a brief (less than 5 minute) outage, sometime during this maintenance window, as each piece of equipment is upgraded.

Purpose:

The wireless controllers on all campus will be undergoing scheduled maintenance for a routine upgrade.

Affected Services:
WiFi


You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jul 13, 17:14 EDT