Investigating - Blackboard (Learning Management System), Macmillan Service Interruption

Blackboard Learn has advised that content from Macmillan is currently unavailable. The vendor is working to resolve the outage, and we will pass along updates as we receive them.


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Apr 19, 12:26 EDT
Academic Tools (Blackboard Learn, etc.) ? Operational
LMS (Blackboard Learn) ? Operational
Survey tools (Qualtrics) ? Operational
Polling (Top Hat) ? Operational
Lecture Capture (Panopto) ? Operational
Course & Instructor Evaluations (Class Climate) ? Operational
Collaboration Tools (Catmail, file sync & share, etc.) ? Degraded Performance
Catmail email & calendar ? Degraded Performance
Network Storage (home.ohio.edu & shared.ohio.edu) ? Operational
OneDrive ? Degraded Performance
Box ? Operational
Web Conferencing (Adobe Connect) ? Operational
Streaming Video ? Operational
Financial & HR Administration (e-Biz, etc.) ? Operational
Financial & HR Administration (Oracle e-Business & related apps) ? Operational
Business Systems Webapps ? Operational
Time & Attendance (WorkForce) ? Operational
Logins, Passwords & Accounts ? Operational
OHIO IDs & Passwords ? Operational
Authentication & Logins ? Operational
Multi-Factor Authentication ? Operational
Internet & Phones ? Operational
Internet & phones on all campuses ? Operational
Regional campus Internet & phones ? Operational
Internet & phones in specific buildings ? Operational
VPN ? Operational
University telephones ? Operational
Student Administration (PeopleSoft, etc.) ? Operational
Student Administration (PeopleSoft) ? Operational
Academic Apps (Course Offerings, Faculty & Advising Center, etc.) ? Operational
Web (www.ohio.edu, My OHIO, etc.) ? Operational
Websites (www.ohio.edu) ? Operational
My OHIO ? Operational
CMS (CommonSpot) ? Operational
Other ? Partial Outage
OBI Reporting ? Under Maintenance
Virtual Desktops (VDI) ? Operational
Print Management (Pharos) ? Operational
Other ? Partial Outage
Hosted systems ? Operational
IT Status Page ? Operational
OnBase (Enterprise Document Management) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Finance & HR (Oracle e-Business) Mar 17, 10:30-10:45 EDT
Finance & HR (e-Biz)
03/17/2017
The main e-biz app (ebiz.ohio.edu) will be unavailable for approximately 15 minutes.
Purpose:

We need to reboot the system to fix some performance issues that surfaced during yesterday's unplanned outage.

Affected Services:
Oracle e-Business administrative screens and features only.
My Personal Information will NOT be affected.

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Posted on Mar 17, 10:00 EDT
OneCard Maintenance
Saturday April 8, 5:00am - 6:30am

OIT will be rebooting the Transact servers to apply system updates. Services affected include vending/laundry machines in the residence halls and card swipes for dining services (which are closed during the service window).

Please expect one 15-minute service interruption during this service window.

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Posted on Apr 7, 11:52 EDT
Updates to University Analog Voice Systems Apr 20, 20:00 - Apr 21, 00:00 EDT
Updates to University Analog Voice Systems

Thursday April 20, 8:00pm - midnight.

During this service window, analog voice systems will be briefly unavailable as each system reboots. Type of lines that could be affected are: Fax, Elevator, Fire Alarm Panels, Mail Machines, Blue light phones, Courtesy Phones, Credit Card Machines.




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Posted on Apr 19, 14:53 EDT
Past Incidents
Apr 23, 2017
Completed - The scheduled maintenance has been completed.
Apr 23, 09:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 EDT
Scheduled - OBI Reporting
April 23, 2017 from 8:00 AM – 10:00 AM
Service will be unavailable throughout this window. Please note that any agents that are scheduled to run during this time will fail, and you will not be able to execute any reports. This maintenance will not impact the behavior of existing reports.

Purpose:

Apply quarterly security patches to OBI.

Affected Services:
OBI Reporting (obiprd.oit.ohio.edu)

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Apr 20, 15:02 EDT
Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Resolved - Network and phone service has been confirmed restored (concurrent with electrical service restoration).
Apr 20, 16:02 EDT
Identified - Facilities Management reports that AEP does not yet have an ETA for restoration of electrical service to Ping Cottage and Konneker Alumni Center.
Apr 20, 14:22 EDT
Investigating - Network and phones are currently unavailable in Ping Cottage as a result of an electrical outage. Konnecker Alumni Center is also without electrical service, and its data network batter backup is expected to fail momentarily.

Facilities Management is working to resolve the power outage; network and telephone service will be restored upon power restoration.


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Apr 20, 13:55 EDT
Resolved - Network and phone service to Shively Dining Hall has been restored.
Fiber cabling had been damaged during cabling work, and has been restored.
Apr 20, 14:14 EDT
Investigating - Internet & phones in Shively Dining Hall (residence hall areas are unaffected) are currently unavailable; Meal Plans should queue in offline but credit will be unavailable.

Technicians are onsite and working to restore services. Cause has not yet been determined.



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Apr 20, 13:38 EDT
Apr 18, 2017
Resolved - Microsoft advised, and OIT has confirmed, that this issue has been resolved.
We apologize for the delay in posting notice of the resolution.

Should you experience lingering issues, please advise the IT Service Desk at 740-593-1222.
Apr 18, 09:09 EDT
Investigating - OneDrive
Users may experience errors when saving new Office documents larger than 3.5 MB in OneDrive for Business.
Details from Microsoft Support are included below:

*User Impact:* Users may experience errors when saving new Office documents larger than 3.5 MB in OneDrive for Business.

*More info:* This issue is specific to newly created documents being saved for the first time that are greater than 3.5 MB in size. Affected documents may display either of the following errors: "Upload pending: Server unavailable" or "Upload failed: Locked by another user." As a workaround, you can create a blank new document and save it to OneDrive for Business. After the blank document successfully completes an initial save, you can edit and paste in the full content and it will save without further problems. For additional information and workarounds, please check the following link: https://support.office.com/en-us/article/Error-Upload-pending-Server-unavailable-or-Upload-failed-Locked-by-another-user-when-saving-files-7fc9ab36-0b96-4c19-b486-b1fe7de91c12

*Current status:* We've identified a code issue in a recent update that is causing this problem, and we're currently working on a fix.

*Scope of impact:* A few customers have reported this issue, and our analysis indicates that a very limited number of customers and users appear to be impacted. This issue impacts Office versions 16.0.7870.2013 or greater.

*Start time:* Thursday, March 2, 2017, at 12:00 AM UTC

*Preliminary root cause:* An update to improve upload efficiency of Office documents exposed a code issue affecting synchronization of newly created files under certain scenarios. The code issue causes a mismatch during the synchronization workflow, resulting in upload errors being generated.
Technicians are investigating the issue.

Affected services:
Office 365 cloud storage
onedrive.ohio.edu

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Mar 21, 23:31 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 09:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:01 EDT
Scheduled - Internet & Phones, maintenance: 12:01am - 2:00am

Purpose:
OIT will be updating network equipment between the hours of midnight and 2:00am on Saturday April 15.
Users in the following buildings may experience a brief (5-10 seconds) loss of network connectivity during this window:
15 Park Place
31 South Court
35 Park Place
Accelerator Lab
Alden
Athena
Backer Center
Bentley
Bentley Annex
Botanical
Chubb
Clippinger
Clippinger Annex
Copeland
Crewson
CSC (Muck business)
Cutler
Ellis
Galbreath
Glidden
Gordy
Grover
Hudson
Jennings
Kantner
Konneker Alumni
Lindley
Lower Grounds
McCracken
McGuffey
McKee
MemAud
Morton
Ping Cottage
Porter
President House
Putnam
RTV
Schooner
Scott Quad Outdoor
Scripps
Sculpture Lab
Seigfred
Surface Science
Sing Tao
Trisolini
Tupper
Walter Hall
Walter Field House
Wilson College Green
Yamada House

Affected Services:
Wired Internet
WiFi
University telephones

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Apr 14, 20:00 EDT
Resolved - SciQuest advised this morning that the BobcatBuy degradation has been fully resolved.

Should you experience any lingering issues, please advise the IT Service Desk at 740-593-1222.
Apr 18, 09:02 EDT
Update - SciQuest, the BobcatBuy vendor, has advised us that they anticipate BobcatBuy performance issues will be mitigated as the day progresses and fully resolved prior to start of business tomorrow (Tuesday 4/18).
Apr 17, 17:25 EDT
Investigating - We have been advised by the vendor that BobcatBuy is currently experiencing difficulties. The vendor predicts resolution within 45 minutes; OIT will continue to post updates until the issue is confirmed to be resolved.

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Apr 17, 14:56 EDT
Apr 16, 2017
Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 EDT
Scheduled - Blackboard (Learning Management System)
Sunday April 16, 2017 2:00am-5:00am
Blackboard Learn and Panopto Lecture Capture will be unavailable during this time.

Purpose:

System restart for preventative maintenance.
Our vendor recommends restarting Blackboard every 1 to 2 months to prevent minor performance issues.

Affected Services:

Blackboard Learn
Panopto Lecture Capture
This also may affect other services that are accessed from within Blackboard Learn.

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Mar 31, 14:10 EDT
Apr 15, 2017
Completed - The scheduled maintenance has been completed.
Apr 15, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 EDT
Scheduled - Academic apps (Course Offerings, Faculty & Advising Center, etc.)
Saturday April 15, 7:00-9:00am

OIT will be updating a number of databases during this window. As a result, the following applications may be unavailable for part or all of this this period:

Course Offerings
Faculty and Advising Center
OCEAN
CERT
Textbook
Authorized Access
Online Graduate Appointments
Bobcat Student Orientation
GRADS
Financial Aid Online Services
Scholarship Management System
CTL
Guest Network Registration
CEMS
Application for Graduation
Alumni
Mulesoft
NetOhio

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Apr 14, 20:11 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 EDT
Scheduled - University Telephones :: Firmware Update
Saturday. April 15 between midnight and 2:00am

During this window, each university telephone could see a 1-3 minute outage.

Affected Services:
VoIP telephones & related services

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Apr 14, 20:04 EDT
Apr 14, 2017
Resolved - Eastern Telephone outage has cleared, ATT resolved the issue
Apr 14, 08:12 EDT
Investigating - University telephones at Eastern Campus
Calls internal to the campus or campus to campus are working. Calls external to OU calling to Eastern or calling from Eastern are failing.
Technicians are investigating the issue.

Affected services:
VoIP telephones & related services

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Apr 14, 06:19 EDT
Resolved - Transact is now back online and functioning normally. The error was traced to a record contention / lock issue on the database from a run away process on a workstation.
Apr 14, 07:58 EDT
Update - OneCard (BB Transact) is still down. We are still working on fixing the issue. All laundry, vending and door access readers and the Value Transfer Station (VTS) at Alden Library are currently not working. Customers may also experience brief disruptions with pay to print and dining point of sale terminals.

Door access is functioning normally from the backups, however no changes can be made to door access lists at this time.
Apr 14, 06:47 EDT
Update - Our technicians are still troubleshooting the issue and they have contacted the vendor to help fix the issue.
Apr 14, 03:51 EDT
Investigating - We are currently having issues with OneCard (BB Transact).
Services affected include vending/laundry machines in the residence halls.
Technicians are investigating the issue.



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Apr 14, 02:02 EDT
Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.

Apr 10, 2017

No incidents reported.

Apr 9, 2017
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 03:00 EDT
Scheduled - Finance & HR (e-Biz) Maintenance

4-9-17, 3:00am-7:00am

Purpose:
This is a short-notice emergency change to apply a critical regulatory update.
Services will be unavailable during this window.

Affected Services:
Oracle E-Business Suite:
Oracle HRMS
Oracle FMS
Employee Management System
OUFMS Reporting
My Personal Information
BobcatBUY
Online Graduate Appointments
OU Funds Available
OU PO Summary View

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Apr 6, 16:49 EDT