Identified - Microsoft has identified the issue with viewing a meeting recording not showing screensharing sessions or other videos. Microsoft will be deploying a fix to those affected.
Mar 27, 08:24 EDT
Update - We are continuing to investigate this issue.
Mar 27, 07:33 EDT
Update - Some meeting recordings are not capturing screen sharing

User impact: Some meeting recordings are not capturing screen sharing or other videos.

Current status: We identified a decoding issue within the video pipeline, which resulted in the record meetings feature to not work as expected. We’ve developed a fix and tested it successfully. This will now be deployed to the affected infrastructure to mitigate the impact.

Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing a meeting recording that had a screen sharing session or other videos.

Root cause: A decoding issue within the video pipeline resulted in the record meetings feature to not work as expected.

We will post updates at least every 24 hours.

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Mar 27, 07:30 EDT
Update - Current status: We're continuing our efforts to rebalance traffic. Once the fix is developed, we'll deploy it to the affected environment.

Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing a meeting recording that had a screen-sharing session that lasted for over an hour.

Root cause: An unexpectedly large influx of traffic to a portion of Microsoft Teams infrastructure resulted in degradation to the recording meetings feature, resulting in an impact on capturing screen sharing.

Next update by: Thursday, March 26, 2020, 2:30 PM
Mar 26, 07:37 EDT
Investigating - Microsoft currently is investigating issues with Teams.

We will post updates at least every 24 hours.

Microsoft is investigating an issue with screen sharing in recordings of meetings in Microsoft Teams. In some instances, you cannot view the screen sharing in the playback of the recording. Microsoft is working on a solution for this issue at this time and we will update as more information becomes available.

Affected services:
Teams

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Mar 25, 11:56 EDT
Identified - Microsoft has announced that when regional demand for cloud services surges, they will be prioritizing the core functionality in Teams. For Ohio University this means that email, calendar, Office Online, and other Office 365 services could experience intermittent slowdowns as Microsoft adjusts to fluctuating demand.

See below for an excerpt from Microsoft's announcement:

"As demand continues to grow, if we are faced with any capacity constraints in any region during this time, we have established clear criteria for the priority of new cloud capacity. Top priority will be going to first responders, health and emergency management services, critical government infrastructure organizational use, and ensuring remote workers stay up and running with the core functionality of Teams. We will also consider adjusting free offers, as necessary, to ensure support of existing customers."

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Mar 23, 12:21 EDT
Accounts, Passwords and Identity ? Operational
Accounts & Passwords ? Operational
ID Cards ? Operational
Multi-Factor Authentication ? Operational
OHIO login page & Single Sign-On ? Operational
Teaching & Learning Tools ? Operational
Learning Management System (Blackboard Learn) ? Operational
Lecture Capture (Panopto) ? Operational
Student Response System ? Operational
VoiceThread ? Operational
Digital Course Materials (VitalSource) ? Operational
Testing & Surveys ? Operational
Course & Instructor Evaluations (Class Climate) ? Operational
Proctored Exams & Standardized Tests ? Operational
Surveys (Qualtrics) ? Operational
Test scoring ? Operational
Classrooms ? Operational
Attendance Tracking ? Operational
OULN ? Operational
Technology Packages in classrooms ? Operational
Wireless Display Projection ? Operational
Email & Calendar ? Degraded Performance
Catmail calendar ? Degraded Performance
Email ? Degraded Performance
Mailing Lists ? Operational
Mass Mailings ? Operational
Microsoft Bookings ? Degraded Performance
Shared Mailboxes & Calendars ? Degraded Performance
Group-Based Collaboration ? Operational
Microsoft Groups ? Operational
Chat & Remote Meetings Degraded Performance
Skype for Business ? Operational
Microsoft Teams ? Degraded Performance
File Storage & Sharing Operational
Filelocker ? Operational
OneDrive ? Operational
Home and Shared Folders (home.ohio.edu & shared.ohio.edu) ? Operational
Office 365 - Misc. Apps and Services ? Degraded Performance
Forms ? Degraded Performance
Office Online ? Degraded Performance
OneNote ? Degraded Performance
Power Automate ? Degraded Performance
Power BI ? Degraded Performance
Websites ? Operational
CommonSpot CMS ? Operational
Web CMS ? Operational
My OHIO Portal ? Operational
OHIO Website (www.ohio.edu) ? Operational
Personal Web Page Hosting ? Operational
Web Analytics ? Operational
Video Operational
Streaming ? Operational
Video Conferencing (Adobe Connect) ? Operational
Video on Demand ? Operational
Internet & Phones ? Operational
Internet & phones on all campuses ? Operational
Regional campus Internet & phones ? Operational
Internet & phones in specific buildings ? Operational
VPN ? Operational
Telephone ? Operational
Fax ? Operational
Research ? Operational
Supercomputing ? Operational
LEO ? Operational
Computer & Device Support Operational
Guest Printing ? Operational
Student Printing ? Operational
Managed Printing for Departments ? Operational
Virtual Desktops ? Operational
Managed PCs ? Operational
Managed Macs ? Operational
Administrative Systems Operational
OBI Reporting ? Operational
Document Imaging & Workflow ? Operational
Student Administration (PeopleSoft, etc.) ? Operational
Student Administration (PeopleSoft) ? Operational
Academic Apps (Course Offerings, Faculty & Advising Center, etc.) ? Operational
My OHIO Success Network ? Operational
Financial & HR Administration (e-Biz, etc.) ? Operational
Financial & HR Administration (Oracle e-Business Suite and related apps) ? Operational
My Personal Information ? Operational
Time & Attendance (WorkForce) ? Operational
Business Systems Apps ? Operational
BobcatBUY ? Operational
Concur ? Operational
Other ? Operational
Other ? Operational
Hosted systems ? Operational
IT Status Page ? Operational
CATVision ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Managed Macs (Self Service) Mar 28, 12:00-13:00 EDT
Managed Macs
March 28, 2020 12:00am-1:00pm

Our vendor has notified us that they will be performing maintenance. During this time, the Self Service application will be unavailable on managed Mac computers, and the Jamf Dashboard will be unavailable to administrators.

Affected Services
Managed Mac OS and software updates
"Self Service" application

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Posted on Mar 19, 15:28 EDT
OnBase (Enterprise Document Management)
March 29, 2020 8:00am-8:00pm

During this window, OnBase Enterprise will be entirely down for the length of the maintenance. Users will experience degraded service with the services listed below.

Degraded Service:
Oracle E-Business Suite:
Oracle FMS (Zoom)
Oracle HRMS (I-9 Purge Process)
OBI Reporting (OnBase data related)
Slate
GRADS
Faculty & Advising Center
PeopleSoft Integrations with OnBase

Entirely down:
OnBase Enterprise Document Management System

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Posted on Mar 25, 17:05 EDT
Enterprise Student Administration (PeopleSoft) and related services
April 4, 2020 12:15am-7:00pm

This is our standard quarterly maintenance window to apply updates. PeopleSoft, My OHIO Student Center, some features of Oracle e-Business and OBI Reporting, and other services that depend on data contained in PeopleSoft will be unavailable from 12:01 am through 7:00 pm on Saturday.

Affected Services:

PeopleSoft Administrative Screens
My OHIO Student Center
Advisee lists
Class lists
Course Offerings
DARS
Faculty & Advising Center
Grade rosters
Textbook

Other applications that depend on PeopleSoft, including:
AAC Study Tips
Account Validation Tool
account.ohio.edu (OHIO account activations)
Administrative Senate Elections
Apply for Graduation
Attendance
Authorized Access
Bobcat Student Orientation (BSO)
Certified Electronic Diplomas
Change of Income
Continuing Student Scholarship Application
Course Offerings
Enrollment and Degree Verification Letters
Environmental Health & Safety Radioactive Isotope Tracking System
Financial Aid Online Services
Financial Approvers and Related Metadata (FARM)
Global Opportunities Information System
Grads
Learning Communities
Mail Barcode Charge Form
Mass Element Entry
Network Remediation Portal
OBI Reporting (Reports and features that depend on student data)
Ohio Curriculum Enhancement and Approval Network (OCEAN)
Online Class Permission
Online Graduate Appointments
Oracle E-Business Suite - some admin functionality
Patton College of Education Clinical Experience Management System
Program to Aid Career Exploration (PACE)
Project Request Form
Scholarship System
Self Remediation Portal
Student Rapid Hire
Textbook
Transcripts
WorkForce - some admin functionality

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Mar 26, 15:41 EDT
Authentication (OHIO Login Page) Apr 5, 02:00-03:00 EDT
Authentication (OHIO Login Page)
April 5, 2020 2:00am-3:00am

During this maintenance, we will be making some configuration updates to the system that handles University logins. No impact is expected; however, if we encounter issues with the work, you may need to log back into any sessions or clients that you had open during the work, including desktop clients like Outlook and Teams.

Affected services:
Any OHIO service that uses the university's standard Single Sign-On login page, including but not limited to:
Blackboard Learn
Catmail
OBI Reporting
OneDrive
Oracle e-Business
PeopleSoft SIS
Qualtrics
Wi-Fi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Mar 26, 15:21 EDT
Internet & Phones in Specific Buildings
April 5, 2020 5:00am-7:00am

During this maintenance window the internet will be down for up to 15 minutes. If you are unable to connect once the maintenance is finished restart your device and try again.

This work is part of our ongoing network upgrade project to provide improved performance and better reliability.

Affected Buildings:
Convert Biochemistry
Hudson
Putnam
Parks
Clippinger Annex

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Mar 26, 15:49 EDT
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 18:18 EDT
Update - Single Sign On for 3rd Party Applications
Technicians are investigating issues with this service. Users may experience errors when logging in to some 3rd party applications that use Single Sign On. We are working to provide a list of affected services. Current known services are listed below.

Affected services:
Handshake
VoiceThread

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Mar 24, 17:22 EDT
Investigating - Handshake Application
Technicians are investigating issues with this service. Users are receiving an error when trying to log in
to the Handshake application (https://ohio.joinhandshake.com).


Affected services:
Handshake Application

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 24, 16:10 EDT
Mar 23, 2020
Resolved - Digital Course Materials (VitalSource)
Service has been restored. VitalSource has reported that the issue has been resolved.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 23, 16:39 EDT
Update - Digital Course Materials (VitalSource)
VitalSource has reported that the Store Search is now working. They continue to investigate the remaining issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 23, 15:55 EDT
Investigating - Digital Course Materials (VitalSource)
Technicians are investigating issues with VitalSource, the tool used for Inclusive Access digital course materials.

VitalSource is currently reporting intermittent issues with its VitalSource Helps, Explore, Store, and Bookshelf applications.

Affected Services
Digital Course Materials (VitalSource)

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Mar 23, 14:19 EDT
Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 EDT
Scheduled - Finance & HR (Oracle e-Business Suite)
March 22, 2020 6:00am-7:00am

During this maintenance window the services listed below will be unavailable for the entire window.

Affected Services:
BobcatBUY
Oracle E-Business Suite:
Oracle FMS
Oracle HRMS
My Personal Information (myhr.ohio.edu)
Various web apps that depend on financial and HR data, including:
Account Validation Tool
Capital Planning Database
FARM
Mail Barcode Charge Form
Mass Element Entry
OBI Reporting
Online Graduate Appointments
Payroll Expense Distribution System
Student Rapid Hire
Workforce

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 19, 15:13 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:01 EDT
Scheduled - Internet & Phones in Specific Buildings
March 22, 2020 5:00am-7:00am

During this maintenance window the internet will be down for up to 15 minutes. If you are unable to connect once the maintenance is finished restart your device and try again.

This work is part of our ongoing network upgrade project to provide improved performance and better reliability.

Affected Buildings:
Haning
Lindley
Ping Recreation Center
Walter Fieldhouse
Human Resources and Training Center HRTC

Affected Services:

Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 12, 15:05 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 EDT
Scheduled - OHIO ID & Passwords (MyID)
March 22,2020 6:00am-6:30am

During this maintenance window users will not be able to do any activations of accounts or OHIO password changes and resets.

Affected Services:
OHIO ID activations
OHIO password changes & resets
account.ohio.edu (MyID)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 20, 16:22 EDT
Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - The Incident Response Team (IRT) has completed the configuration change on the DNS (Domain Name Server) and confirmed the correct configuration has been propagated across all DNS servers, followed by a full restart of all services and servers affected, thus restoring the service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Mar 20, 12:46 EDT
Identified - Concur (Travel & Expense Reporting System)

We have identified an outage affecting your service. We are working to determine the user impact and will provide information as it becomes available.

All SAP Concur Customers using the SAP Concur website and SAP Concur mobile app are unable to log in and use our services. After filling in their credentials to SAP Concur website, users are receiving “Sorry something went wrong” error message and are unable to login. When trying to login to SAP Concur mobile app, Android users receive “Unable to sign in” error, while iOS users receive “Network connection error”.

We will post updates at least every 24 hours.

Affected services:
Concur

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Mar 20, 08:29 EDT
Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020
Resolved - Issue is resolved.
Mar 16, 14:11 EDT
Monitoring - Issue resolved, will monitor now.
Mar 16, 13:22 EDT
Update - We are continuing to investigate this issue.
Mar 16, 13:17 EDT
Investigating - Internet & Phones in Specific Buildings
Technicians are investigating issues with this service.
We will post updates at least every 2 hours.

Affected Buildings:
Grover Center

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 16, 13:16 EDT
Mar 15, 2020
Completed - The scheduled maintenance has been completed.
Mar 15, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:00 EDT
Scheduled - VPN (Secure Off-Campus Access to University Network)
March 15, 2020 2:00am-2:30am

During this maintenance windows if you are connected to the VPN you will lose connection.

Affected Services:
Virtual Private Network (VPN)
Secure off-campus access to university network

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 12, 15:12 EDT
Mar 14, 2020

No incidents reported.