Update - Microsoft published a statement today regarding the iOS11 vs. Exchange/Outlook problem:
Symptoms
In the native Mail app (Mail.app) on your iPhone or iPad, you can't send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11.
Note These issues don’t occur in iOS 10.
Cause
This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016.
Workaround
To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including Outlook.com, Office 365, and Exchange Server 2016.
Status
Microsoft and Apple are working to resolve this issue and will post more information to the article when it becomes available.
::
OIT will post updates as we become aware of them. To view the entire article, visit:
https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i
Sep 19, 15:14 EDT
Symptoms
In the native Mail app (Mail.app) on your iPhone or iPad, you can't send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11.
Note These issues don’t occur in iOS 10.
Cause
This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016.
Workaround
To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including Outlook.com, Office 365, and Exchange Server 2016.
Status
Microsoft and Apple are working to resolve this issue and will post more information to the article when it becomes available.
::
OIT will post updates as we become aware of them. To view the entire article, visit:
https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i
Sep 19, 15:14 EDT
Monitoring - Apple has identified a bug in iOS 11 that could interfere with sending emails or calendar invites via the built-in iOS Mail app. Initial testing indicates that at least some OHIO email users will be affected by this bug.
Apple is working on a fix, but that fix will not be ready before iOS 11 becomes available to eligible iOS devices on September 19. If you have problems sending email or calendar invites from your iPhone or iPad after updating, you can use either the Microsoft Outlook app (available on the App Store) or the web version of Outlook, available through Safari or another web browser at https://catmail.ohio.edu.
Affected services:
Catmail email and calendar
::
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 18, 17:43 EDT
Apple is working on a fix, but that fix will not be ready before iOS 11 becomes available to eligible iOS devices on September 19. If you have problems sending email or calendar invites from your iPhone or iPad after updating, you can use either the Microsoft Outlook app (available on the App Store) or the web version of Outlook, available through Safari or another web browser at https://catmail.ohio.edu.
Affected services:
Catmail email and calendar
::
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 18, 17:43 EDT
Update - Our vendor has been working on this issue since mid July. For a complete history, see "Past Incidents" at the bottom of this page.
The most recent vendor update was on September 7, 2017 when they contacted us to request some additional information to help them troubleshoot the problem.
Aug 22, 12:12 EDT
The most recent vendor update was on September 7, 2017 when they contacted us to request some additional information to help them troubleshoot the problem.
Aug 22, 12:12 EDT
Monitoring - When connecting to a virtual desktop via the VMWare Horizon client, you may receive a security warning that reads:
"VMware Horizon Client cannot verify the identity of the tunnel server you have contacted. Your desktop sessions will not be secure. Contact your administrator to ask if this server can be trusted."
This error message will not affect the performance of your virtual desktop. Simply click "Continue" to connect.
Affected services:
Virtual Desktops (VDI)
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Aug 22, 12:09 EDT
"VMware Horizon Client cannot verify the identity of the tunnel server you have contacted. Your desktop sessions will not be secure. Contact your administrator to ask if this server can be trusted."
This error message will not affect the performance of your virtual desktop. Simply click "Continue" to connect.
Affected services:
Virtual Desktops (VDI)
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Aug 22, 12:09 EDT
Academic Tools (Blackboard Learn, etc.)
?
Operational
LMS (Blackboard Learn)
?
Operational
Survey tools (Qualtrics)
?
Operational
Polling (Top Hat)
?
Operational
Lecture Capture (Panopto)
?
Operational
Course & Instructor Evaluations (Class Climate)
?
Operational
Collaboration Tools (Catmail, file sync & share, etc.)
?
Operational
Catmail email & calendar
?
Operational
Network Storage (home.ohio.edu & shared.ohio.edu)
?
Operational
OneDrive
?
Operational
Box
?
Operational
Web Conferencing (Adobe Connect)
?
Operational
Streaming Video
?
Operational
Financial & HR Administration (e-Biz, etc.)
?
Operational
Financial & HR Administration (Oracle e-Business & related apps)
?
Operational
Business Systems Webapps
?
Operational
Time & Attendance (WorkForce)
?
Operational
Logins, Passwords & Accounts
?
Operational
OHIO IDs & Passwords
?
Operational
Authentication & Logins
?
Operational
Multi-Factor Authentication
?
Operational
Internet & Phones
?
Operational
Internet & phones on all campuses
?
Operational
Regional campus Internet & phones
?
Operational
Internet & phones in specific buildings
?
Operational
VPN
?
Operational
University telephones
?
Operational
CATVision
?
Operational
Student Administration (PeopleSoft, etc.)
?
Under Maintenance
Student Administration (PeopleSoft)
?
Operational
Academic Apps (Course Offerings, Faculty & Advising Center, etc.)
?
Under Maintenance
Web (www.ohio.edu, My OHIO, etc.)
?
Operational
Websites (www.ohio.edu)
?
Operational
My OHIO
?
Operational
CMS (CommonSpot)
?
Operational
Web CMS
?
Operational
Other
?
Degraded Performance
OBI Reporting
?
Operational
Virtual Desktops (VDI)
?
Operational
Print Management (Pharos)
?
Operational
Other
?
Operational
Hosted systems
?
Operational
IT Status Page
?
Degraded Performance
OnBase (Enterprise Document Management)
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Chillicothe Campus Internet & Phones
Sep 23, 08:00 - Sep 24, 15:00 EDT
Chillicothe Campus Internet & Phones
8:00am 9/23/2017 - 3:00pm 9/24/2017
Network and phone service on the Chillicothe Campus will be unavailable from 8:00am on Saturday 9/23 until 3:00pm on Sunday 9/24 while electrical services are interrupted for system maintenance.
Affected Services:
Chillicothe Campus
Wired Internet
WiFi
University telephones
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Sep 22, 15:51 EDT
8:00am 9/23/2017 - 3:00pm 9/24/2017
Network and phone service on the Chillicothe Campus will be unavailable from 8:00am on Saturday 9/23 until 3:00pm on Sunday 9/24 while electrical services are interrupted for system maintenance.
Affected Services:
Chillicothe Campus
Wired Internet
WiFi
University telephones
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Sep 22, 15:51 EDT
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
ADA Compliance
| © 2016
Ohio University. All rights reserved.
