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OHIO Information Technology

Partially Degraded Service

Accounts, Passwords and ID Cards Operational

Accounts & Passwords Operational

ID Cards Operational

Multi-Factor Authentication Operational

OHIO login page & Single Sign-On Operational

Teaching & Learning Tools Operational

Learning Management System (Blackboard Learn) Operational

Lecture Capture (Panopto) Operational

Student Response System Operational

VoiceThread Operational

Testing & Surveys Operational

Course & Instructor Evaluations (Class Climate) Operational

Proctored Exams & Standardized Tests Operational

Surveys (Qualtrics) Operational

Test scoring Operational

Classrooms Operational

Attendance Tracking Operational

OULN Operational

Technology Packages in classrooms Operational

Wireless Display Projection Operational

Research Operational

Supercomputing Operational

LEO Operational

Email & Calendar Operational

Catmail calendar Operational

Email Operational

Mailing Lists Operational

Mass Mailings Operational

Microsoft Bookings Operational

Shared Mailboxes & Calendars Operational

Group-Based Collaboration Operational

Microsoft Groups Operational

Chat & Remote Meetings Operational

Skype for Business Operational

Microsoft Teams Operational

File Storage & Sharing Operational

Filelocker Operational

OneDrive Operational

Home and Shared Folders (home.ohio.edu & shared.ohio.edu) Operational

Websites Operational

CommonSpot CMS Operational

Web CMS Operational

My OHIO Portal Operational

OHIO Website (www.ohio.edu) Operational

Personal Web Page Hosting Operational

Web Analytics Operational

Video Operational

Streaming Operational

Video Conferencing (Adobe Connect) Operational

Video on Demand Operational

Internet & Phones Operational

Internet & phones on all campuses Operational

Regional campus Internet & phones Operational

Internet & phones in specific buildings Operational

VPN Operational

Telephone Operational

Fax Operational

Computer & Device Support Operational

Guest Printing Operational

Student Printing Operational

Managed Printing for Departments Operational

Virtual Desktops Operational

Administrative Systems Operational

OBI Reporting Operational

Document Imaging & Workflow Operational

Student Administration (PeopleSoft, etc.) Operational

Student Administration (PeopleSoft) Operational

Academic Apps (Course Offerings, Faculty & Advising Center, etc.) Operational

Financial & HR Administration (e-Biz, etc.) Operational

Financial & HR Administration (Oracle e-Business Suite and related apps) Operational

My Personal Information Operational

Time & Attendance (WorkForce) Operational

Business Systems Apps Operational

BobcatBUY Operational

Concur Operational

Other Degraded Performance

Hosted systems Operational

IT Status Page Operational

CATVision Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OBI Reporting May 26, 05:00-07:00 EDT

OBI Reporting
May 26, 2019 5:00 AM - 7:00 AM

Service will be unavailable throughout this window. Please note that any agents that are scheduled to run during this time will fail, and you will not be able to execute any reports. This maintenance will not affect the behavior of existing reports. If you notice any issues with OBI behavior after maintenance concludes, please try clearing your browser cache. Instructions can be found at: https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache

Affected Services:
OBI Reporting (obiprd.oit.ohio.edu)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on May 24, 10:14 EDT

Database Maintenance (ODWP) May 26, 05:30-06:30 EDT

Database Maintenance (ODWP)
May 26, 2019 5:30 AM - 6:30 AM

Purpose of the maintenance is to perform updates to the Oracle database. During the maintenance window users will be unable to access the applications listed below.

Affected Services:
Custom Apps (PeopleSoft)
DARS
Mulesoft
NetOhio
NetReg
Rundek
IDM

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on May 24, 10:46 EDT

My OHIO Portal & CommonSpot May 26, 06:00-07:00 EDT

My OHIO Portal & CommonSpot
May 26, 2019 6:00 AM - 7:00 AM

Purpose of the maintenance is to perform an upgrade to my.ohio.edu. During the maintenance window users will be unable to access my.ohio.edu. CommonSpot will also be unavailable during this time.

Affected Services:
My OHIO portal (my.ohio.edu)
CommonSpot

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on May 24, 10:52 EDT

Past Incidents

May 25, 2019

No incidents reported today.

May 24, 2019

BobcatBUY

Resolved - The vendor that provides BobcatBUY is reporting that this issue is now resolved.

From the vendor:
"JAGGAER has identified specific contributing factors in the form of long running background processes that led to an overall degradation in performance for our application on Tuesday May 21st. Having identified the potential cause, we were able to terminate those processes while we continue to investigate why this combination of background processes affected foreground operations. These services, which do not impact the functionality of the application will remain disabled until testing has been completed to ensure no future impacts will be seen from their operation."
May 24, 09:11 EDT

Monitoring - The vendor that provides BobcatBUY has provided the following update on this issue.

"The JAGGAER Performance issue that was reported yesterday at 11:00 AM EST has subsided. JAGGAER will continue to monitor and investigate the root cause. JAGGAER will follow up as soon as additional information becomes available."

We apologize for the inconvenience this may have caused and appreciate your patience while we work to fully resolve this issue.
May 23, 09:31 EDT

Update - We are continuing to work on a fix for this issue.
May 21, 15:25 EDT

Identified - The vendor that provides the BobcatBUY service has notified us of a performance issue. We will post updates as we receive them. From the vendor:

"At approximately 11:00 AM EST today, JAGGAER has identified a performance issue with the JAGGAER Indirect Platform. This may result in connectivity errors or general slowness with JAGGAER Indirect. Our technical resources are engaged and working to resolve this issue as quickly as possible.

JAGGAER Support will follow up with further details as soon as new information becomes available."
May 21, 15:23 EDT

May 22, 2019

HCOM Cleveland Internet & Phones

Completed - The scheduled maintenance has been completed.
May 22, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:00 EDT

Scheduled - HCOM Cleveland Internet & Phones
May 22, 2019 7:00 AM - 8:00 AM

Purpose of the maintenance is to perform testing on the network at HCOM Cleveland. During the maintenance window users will experience a momentary loss of services and will need to reconnect.

Affected Campuses and Services:
HCOM Cleveland
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 16, 14:56 EDT

May 21, 2019

Blackboard Learn (Learning Management System)

Completed - The scheduled maintenance has been completed.
May 21, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:30 EDT

Scheduled - Blackboard Learn (Learning Management System)
May 21, 2019 6:30 PM - 9:00 PM

Purpose of the maintenance is to perform upgrades to Blackboard that impact authentication to the service. During the maintenance window users will not see any impact to the service, however a user logging out of Blackboard will notice a change in the logout screen.

Affected Services:
Blackboard Learn
This also may affect other services that are accessed from within Blackboard Learn.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 16, 14:34 EDT

Panopto Lecture Capture

Completed - The scheduled maintenance has been completed.
May 21, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 19:00 EDT

Scheduled - Panopto Lecture Capture
May 21, 2019 7:00 PM - 7:30 PM

Purpose of the maintenance is to perform to an update to Panopto. During the maintenance window users are not expected to see any impact to services.

Affected Services:
Panopto Lecture Capture

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 16, 14:45 EDT

May 20, 2019

No incidents reported.

May 19, 2019

Finance & HR (Oracle e-Business Suite)

Completed - The scheduled maintenance has been completed.
May 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:01 EDT

Scheduled - Finance & HR (Oracle e-Business Suite)
May 19, 2019 5:00 AM - 7:00 AM

Service will be unavailable for this entire window.

This is our standard, regularly scheduled monthly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes.

Affected Services:
BobcatBUY
Oracle E-Business Suite:
Oracle FMS
Oracle HRMS
My Personal Information (myhr.ohio.edu)
Various web apps that depend on financial and HR data, including:
Capital Planning Database
Online Graduate Appointments
Workforce

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 17, 10:23 EDT

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

ALICE Catalog (Sierra Software)

Completed - The scheduled maintenance has been completed.
May 15, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 EDT

Scheduled - ALICE Catalog (Sierra Software)
May 13, 2019 9:00 PM until May 15, 2019 5:00 PM

Purpose of the maintenance is to perform upgrades to the Sierra application used by library staff. During the maintenance window the Sierra desktop application will be unavailable for up to 2 hours, as will the ALICE Catalog.

Affected Services:
ALICE Catalog (Sierra software)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 10, 12:36 EDT

May 14, 2019

"OHIO University” wi-fi to be retired on May 12

Completed - The scheduled maintenance has been completed.
May 14, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 05:00 EDT

Scheduled - At 5:00 am on May 12, 2019, OIT will finish retiring the OHIO University wi-fi network in favor of eduroam.

What to expect

This change should have no effect for most individuals. Our records show fewer than 40 people still connecting to the OHIO University wi-fi. We will contact those individuals directly to help them switch to eduroam.

On the odd chance that one of your devices loses wi-fi access after May 12, you can fix it by opening your wi-fi settings and choosing eduroam. When prompted to login, use your full @ohio.edu email address and your OHIO password.

Reasons for the change

We are switching to eduroam to provide better performance and to facilitate wi-fi access for students, faculty and staff when traveling. Moving to a single wi-fi network will let us improve coverage and speed. Also, eduroam offers free wi-fi at participating institutions worldwide. Learn more about this change.
May 9, 10:31 EDT

May 13, 2019

Regional Campus Internet & Phones

Resolved - Regional Campus Internet & Phones
Service at the Zanesville Campus has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 13, 16:42 EDT

Investigating - Regional Campus Internet & Phones
Technicians are investigating issues with this service.

We will post updates at least every 2 hours.

Affected Campuses and Services:
Zanesville
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 13, 16:28 EDT

Regional Campus Internet & Phones

Resolved - Zanesville Campus Internet & Phones
Service has been restored. Outage was caused by a power outage in the area.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 13, 12:36 EDT

Investigating - Regional Campus Internet & Phones
Technicians are investigating issues with this service.
We will post updates at least every 2 hours.

Affected Campuses and Services:
Zanesville
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
May 13, 12:15 EDT

May 11, 2019

No incidents reported.