Resolved -
Concur (Travel & Expense Reporting System)
Service has been restored.
Concur Incident Response Team (IRT) performed a routing change and upsized a business server tier to restore service.
Concur have verified that service performance is stable and the issue is now resolved.
Contact the IT Service Desk at 740-593-1222 or help.ohio.edu to report any lingering issues.
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 4, 15:29 EST
Update -
Affected users may have experienced one of the following errors: “An error occurred while processing your request” or : “Sorry, Concur is currently unavailable”, when attempting to log in. While some recovery is observed and some users may be able to login, should an error be experienced upon login please wait 15 minutes prior to attempting another login. Some users may experience an error when attempting to complete tasks in Expense, although accessing and booking Travel is stable. Should an error be received while performing a task, please attempt to complete the task after a refresh.
Status Update:
Concur Incident Response Team (IRT) has taken multiple corrective actions, including upsizing impacted tiers. Each time recovery is observed, demand overwhelms the sites, resulting in performance degradation. We continue to troubleshoot, and engage necessary teams.
Our next scheduled update will be in two hours or sooner should a significant change occur.
Mar 4, 14:10 EST
Update -
Affected users may experienced one of the following errors: “An error occurred while processing your request” or “Sorry, Concur is currently unavailable”, when attempting to log in. Recovery has been observed. However, should an error be experienced upon login please wait 15 minutes prior to attempting another login.
Concur Incident Response Team (IRT) has engaged additional resources for monitoring and confirmation of continuing stabilization. Our next scheduled update will be in one hour or sooner should a significant change occur.
Mar 4, 10:40 EST
Update -
When users try to login, they see the below error message.
An error occurred while processing your request.
Reference #97.8c155d68.1709557975.6321e47b
Update from Concur:
Dear Customer,
As previously reported, we identified a disruption affecting your service.
Impact Prior to Resolution: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app is unavailable.
Affected users may receive the following error: “An error occurred while processing your request”, when attempting to log in.
Start Time: 11:40 UTC on 04 March 2024
Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
Mar 4, 09:23 EST
Update -
When users try to login, they see the below error message.
An error occurred while processing your request.
Reference #97.8c155d68.1709557975.6321e47b
Update from Concur:
Dear Customer,
As previously reported, we identified a disruption affecting your service.
Impact Prior to Resolution: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app is unavailable.
Affected users may receive the following error: “An error occurred while processing your request”, when attempting to log in.
Start Time: 11:40 UTC on 04 March 2024
Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
Mar 4, 09:06 EST
Investigating -
Concur (Travel & Expense Reporting System)
Technicians are investigating issues with this service.
Affected services:
Concur
You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Mar 4, 08:19 EST