All Systems Operational
Accounts, Passwords and Identity ? Operational
Accounts & Passwords ? Operational
ID Cards ? Operational
Multi-Factor Authentication ? Operational
OHIO login page & Single Sign-On ? Operational
Teaching & Learning Tools ? Operational
Learning Management System (Blackboard Learn) ? Operational
Lecture Capture (Panopto) ? Operational
Student Response System ? Operational
VoiceThread ? Operational
Digital Course Materials (VitalSource) ? Operational
Testing & Surveys ? Operational
Course & Instructor Evaluations (Class Climate) ? Operational
Proctored Exams & Standardized Tests ? Operational
Surveys (Qualtrics) ? Operational
Test scoring ? Operational
Classrooms ? Operational
Attendance Tracking ? Operational
OULN ? Operational
Technology Packages in classrooms ? Operational
Wireless Display Projection ? Operational
Research ? Operational
Supercomputing ? Operational
LEO ? Operational
Email & Calendar ? Operational
Catmail calendar ? Operational
Email ? Operational
Mailing Lists ? Operational
Mass Mailings ? Operational
Microsoft Bookings ? Operational
Shared Mailboxes & Calendars ? Operational
Group-Based Collaboration ? Operational
Microsoft Groups ? Operational
Chat & Remote Meetings Operational
Skype for Business ? Operational
Microsoft Teams ? Operational
File Storage & Sharing Operational
Filelocker ? Operational
OneDrive ? Operational
Home and Shared Folders (home.ohio.edu & shared.ohio.edu) ? Operational
Websites ? Operational
CommonSpot CMS ? Operational
Web CMS ? Operational
My OHIO Portal ? Operational
OHIO Website (www.ohio.edu) ? Operational
Personal Web Page Hosting ? Operational
Web Analytics ? Operational
Video Operational
Streaming ? Operational
Video Conferencing (Adobe Connect) ? Operational
Video on Demand ? Operational
Internet & Phones ? Operational
Internet & phones on all campuses ? Operational
Regional campus Internet & phones ? Operational
Internet & phones in specific buildings ? Operational
VPN ? Operational
Telephone ? Operational
Fax ? Operational
Computer & Device Support Operational
Guest Printing ? Operational
Student Printing ? Operational
Managed Printing for Departments ? Operational
Virtual Desktops ? Operational
Managed PCs ? Operational
Managed Macs ? Operational
Administrative Systems Operational
OBI Reporting ? Operational
Document Imaging & Workflow ? Operational
Student Administration (PeopleSoft, etc.) ? Operational
Student Administration (PeopleSoft) ? Operational
Academic Apps (Course Offerings, Faculty & Advising Center, etc.) ? Operational
My OHIO Success Network ? Operational
Financial & HR Administration (e-Biz, etc.) ? Operational
Financial & HR Administration (Oracle e-Business Suite and related apps) ? Operational
My Personal Information ? Operational
Time & Attendance (WorkForce) ? Operational
Business Systems Apps ? Operational
BobcatBUY ? Operational
Concur ? Operational
Other ? Operational
Other ? Operational
Hosted systems ? Operational
IT Status Page ? Operational
CATVision ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Managed Macs (Self Service) Oct 19, 10:00-16:00 EDT
Managed Macs
October 19, 2019 10:00am-4:00pm

During this maintenance window users will not be able to install any new software through Self Service and automated Mac OS updates will not happen.

Affected Services
Managed Mac OS and software updates
"Self Service" application

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Oct 10, 15:13 EDT
Finance & HR (Oracle e-Business Suite) Oct 20, 06:00-07:00 EDT
Finance & HR (Oracle e-Business Suite)
October 20, 2019 6:00am-7:00am

Service will be unavailable for this entire window.

This is our standard, regularly scheduled monthly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes.

Affected Services:
BobcatBUY
Oracle E-Business Suite:
Oracle FMS
Oracle HRMS
My Personal Information (myhr.ohio.edu)
Various web apps that depend on financial and HR data, including:
Account Validation Tool
Bobcat BUY
Capital Planning Database
FARM
Mail Barcode Charge Form
Mass Element Entry
Online Graduate Appointments
Payroll Expense Distribution System
Student Rapid Hire
Workforce

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Oct 10, 15:01 EDT
Network Storage on home.ohio.edu and shared.ohio.edu Oct 22, 18:00-20:00 EDT
Network Storage on home.ohio.edu and shared.ohio.edu
October 22, 2019 6:00pm-8:00pm

During this upgrade window you may not be able to save, if you receive an error wait one minute and then try to save again.

Affected Services:
Personal and shared storage on home.ohio.edu and shared.ohio.edu
Departmental mapped drives

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Oct 10, 14:55 EDT
Course & Instructor Evaluations - Class Climate Oct 28, 10:00-17:00 EDT
Update - Course & Instructor Evaluations (Class Climate)
October 28, 2019 10:00am-5:00pm

Purpose of the maintenance is to perform upgrades to ClassClimate. During the maintenance window users will be unable to use ClassClimate.

Affected Services:
Class Climate
Sep 27, 10:18 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 10:15 EDT
Scheduled - Course & Instructor Evaluations (Class Climate)
September 30, 2019 10:00am-5:00pm

Purpose of the maintenance is to perform upgrades to ClassClimate. During the maintenance window users will be unable to use ClassClimate.

Affected Services:
Class Climate

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 19, 14:54 EDT
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019
Internet & Phones
Completed - The scheduled maintenance has been completed.
Oct 13, 06:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:00 EDT
Scheduled - Internet & Phones
October 13, 2019 6:00am-6:15am

Brief outage for internet and phones sometime during this window.

Affected Services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 10, 14:43 EDT
Blackboard Learn (Learning Management System)
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 EDT
Scheduled - Blackboard Learn (Learning Management System)
October 13, 2019 3:00am-5:00am

Our vendor will be performing maintenance on Qwickly. During this maintenance window if you try to use the Qwickly module you will receive an error message. The rest of Blackboard Learn will not be affected.

Affected Services:
Blackboard Learn; Qwickly module only


You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 3, 14:44 EDT
Multiple OHIO Online Services
Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 02:01 EDT
Scheduled - Multiple OHIO Online Services
October 13, 2019 2:00am-4:00am

Sometime during this window services will experience a thirty second outage while we perform network maintenance.

Affected services include but are not limited to:
Academic apps, including Faculty & Advising Center
Adobe Connect
Business Systems Web Apps
e-Business
My Personal Information
OBI Reporting
PeopleSoft
Pharos printing
University web pages
Virtual desktops

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 10, 14:32 EDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
OnBase (Enterprise Document Management)
Resolved - OnBase (Enterprise Document Management)

Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 10, 12:57 EDT
Investigating - OnBase (Enterprise Document Management)

Technicians are investigating issues with this service. The outage will impact the functionality of the Unity Client and Web Client Users.

We will post updates at least every 2 hours.

Affected services:
OnBase electronic document management system

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 10, 12:50 EDT
Internet & Phones in The Ridges
Resolved - Internet & Phones in Specific Buildings

During scheduled Contractor work at the Ridges yesterday at 5:05PM, fiber cuts interrupted the network at buildings that were not expected to be impacted (Ridges 10, Ridges 07 and Ridges 41). As of 7:25AM, Contractors have repaired the fibers and those buildings are now back on line and functioning normally.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 10, 07:51 EDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Blackboard Learn (Learning Management System)
Resolved - Blackboard has confirmed that the issue has been resolved. They are reporting that the cause of the issue was a problem with their DNS (Network).
Oct 7, 18:54 EDT
Monitoring - Ohio University's Blackboard instance is back up and functioning properly. Blackboard is still monitoring their systems to make sure that the underlying issue is completely resolved. We will update again when we have their final confirmation.
Oct 7, 18:42 EDT
Identified - Blackboard has identified the issue as internal to their systems and stated that it is impacting all of their customers. They are working to correct the issue as quickly as possible. We will keep you updated as we get additional information.
Oct 7, 18:25 EDT
Investigating - Blackboard Learn (Learning Management System)
Technicians are investigating issues with Blackboard. Users are unable to login at this time.

We will post updates at least every 2 hours.

Affected Services
Blackboard Learn (Learning Management System)
This also may affect other services that are accessed from within Blackboard Learn.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 7, 17:42 EDT
Prinergy Application
Resolved - Prinergy Application

Service has been restored after a server restart.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 7, 10:13 EDT
Investigating - Prinergy Application

Technicians are investigating issues with this service. Vendor has been made aware of the issue and are currently investigating. Large scale format printing is currently unavailable for Printing Services.

We will post updates when they become available.

Affected services:
Printing Services

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 7, 10:06 EDT
Oct 6, 2019
Multiple OHIO Online Services
Completed - The scheduled maintenance has been completed.
Oct 6, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 EDT
Scheduled - Multiple OHIO Online Services
October 6, 2019 2:00am-4:00am

Sometime during this window services will experience a thirty second outage while we perform network maintenance.

Affected services include but are not limited to:
Academic apps, including Faculty & Advising Center
Adobe Connect
Business Systems Web Apps
e-Business
My Personal Information
OBI Reporting
PeopleSoft
Pharos printing
University web pages
Virtual desktops

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 3, 14:37 EDT
Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Time & Attendance (WorkForce)
Resolved - Time & Attendance (WorkForce)
Service has been restored after making some changes to the way time clocks are controlled. We continue to work with the vendor to identify the root cause of the problem.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 2, 12:01 EDT
Monitoring - Time & Attendance (WorkForce)
The time clock controller has been reset after technicians worked on issues and it has been functioning properly. Technicians will continue to monitor the service.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 19:20 EDT
Investigating - Time & Attendance (WorkForce)
Technicians are investigating issues with this service. Timeclocks may display an error message indicating that they are "offline", but will continue to track time and allow swiping in or out. Time will not be available in Workforce until service has been restored.

We will post updates as they become available.

Affected services:
WorkForce Time & Attendance

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 12:43 EDT
Microsoft 365 Email and Calendar
Resolved - Catmail Email & Calendar
Service has been restored. If you are still having issue with email you may try restarting Outlook or signing out and then back in.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 2, 11:34 EDT
Update - The login errors are related to a problem with the way the university's Microsoft licenses are applied. We have opened a top-priority support request with both Microsoft and the vendor who manages our licenses to fix this issue.
Oct 2, 09:32 EDT
Identified - Technicians are continuing to investigate issues with this service. Users may experience login errors that "mailbox isn't available - this may have occurred because license has expired".

Students and most faculty and staff will not be affected by this issue. However, those users that have an emeriti account, guest account, alumni account or retiree account are being affected.
Oct 2, 09:09 EDT
Update - We are continuing to investigate this issue.
Oct 2, 07:54 EDT
Update - We are continuing to investigate this issue.
Oct 2, 07:47 EDT
Investigating - Microsoft 365 Email and Calendar
We have identified a licensing issue and are currently working with the vendor to resolve.
We will post updates at least every 2 hours.

Affected services:
Catmail (catmail.ohio.edu)
Outlook Mail App - Desktop and Mobile

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 2, 07:41 EDT
Oct 1, 2019
Internet & Phones
Resolved - Internet & Phones

On September 30 between approximately 1:20pm and 2:00pm Cisco Finesse experienced an outage. University services using Finesse to manage their call center were unable to take calls during this outage.

Service was restored around 2pm.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 1, 10:06 EDT
CATVision Cable TV Service
Resolved - This incident has been resolved.
Oct 1, 06:22 EDT
Identified - CATVision Cable TV Service
Service in some areas has returned. Technicians continue to investigate the issue.

We will post updates at least every 24 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 15:30 EDT
Update - We are continuing to investigate the cause of this incident.
Sep 29, 09:30 EDT
Investigating - CATVision Cable TV Service
Technicians are investigating issues with this service. We have reported outages on East Green, West Green and Baker Center at this time.

We will post updates at least every 24 hours.

Affected services:
CATVision cable TV

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 28, 17:06 EDT
Sep 30, 2019
Concur (Travel & Expense Reporting System)
Resolved - Concur (Travel & Expense Reporting System)
Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 17:45 EDT
Update - Concur (Travel & Expense Reporting System)
Technicians continue to investigate the issue. The vendor provided the following update:

" A series of server restarts did not successfully restore service. Our next scheduled update will be in one hour or sooner, should a significant change occur. We appreciate your patience as we work to resolve this issue."

We will post updates as they become available.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 13:56 EDT
Investigating - Concur (Travel & Expense Reporting System)
Technicians are investigating issues with this service. We are working with the vendor to resolve this issue.

Concur is experiencing technical issues with available expenses. Expenses will show on the SAP Concur Home Page, however when users click on the expense or navigate to available expense no expenses are showing and are unable to be added/imported to a report.

We will post updates at least every 24 hours.

Affected services:
Concur

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 12:10 EDT
Printsmith
Resolved - Printsmith

Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 10:38 EDT
Investigating - Printsmith
This service is currently unavailable and we are unable to connect. Printing Services have been notified of the outage and technicians are working with the vendor to resolve the issue.

Affected services:
Printsmith

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 08:17 EDT
My OHIO Success Network
Resolved - This incident has been resolved.
Sep 30, 08:43 EDT
Update - My OHIO Success Network
We have made a few adjustments to the service and continue to work with the vendor (Starfish) support team to find a solution. It could take up to a full day or more to see if the changes have resolved the problem. Users may still need to clear their browser cache and try again. If the problem persists even after users have cleared their browser cache, please contact the servicedesk@ohio.edu to let us know. We will continue to monitor this issue.

Please visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions on how to clear your specific browser cache.

Affected services:
My OHIO Success Network
Sep 26, 14:45 EDT
Update - My OHIO Success Network
Users continue to report experience of intermittent login issues. We have been working with the vendor (Starfish) support team to find a solution. Users should continue to clear their browser cache as an attempt to resolve their issue. If the problem persists even after users have cleared their browser cache, please contact the servicedesk@ohio.edu to let us know. We will continue to monitor this issue.

Please visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions on how to clear your specific browser cache.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 24, 15:04 EDT
Monitoring - My OHIO Success Network
There have been incoming reports that My OHIO Success Network users are experiencing intermittent login issues. We have been working with the vendor (Starfish) support team to find a solution, and this afternoon they made a change in their system which may require users to clear their browser cache and try again. If the problem persists even after users have cleared their browser cache, please contact the servicedesk@ohio.edu to let us know. We will continue to monitor this issue.

Please visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions on how to clear your specific browser cache.

Affected services:
My OHIO Success Network

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 20, 15:50 EDT
WiFi and Wired Network at The Ridges
Resolved - WiFi and Wired Network at The Ridges
All service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 08:22 EDT
Identified - WiFi and Wired Network at The Ridges
Wired network issues have been resolved. Technicians have resolved some WiFi issues and continue to work towards a full resolution.

We will post updates at least every 2 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 08:08 EDT
Investigating - WiFi and Wired Network at The Ridges
Technicians are investigating issues with wired and wireless networks at the Ridges buildings 05, 07, 08, 09, 10, 19, 21, 25, and 27.

We will post updates at least every 2 hours.

Affected Buildings and Services:
Ridges Buildings 05, 07, 08, 09, 10, 19, 21, 25, and 27.
Wired Internet
WiFi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Sep 30, 07:53 EDT
← Incident History Powered by Statuspage

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