Canvas (Learning Management System) - Proctorio Payment Processing Issue
Update - Proctorio continues investigating an intermittent issue that may affect some students when paying for a proctored exam.
If you experience payment-related issues, please contact support@proctorio.com for assistance. Status updates are available on Proctorio's Status page, https://proctoriostatus.com.
Nov 13, 2026 - 10:03 EST
Update - Proctorio is continuing to investigate an intermittent issue that may affect some students when paying for a proctored exam. If you experience payment-related issues, please contact support@proctorio.com for assistance.
Nov 10, 2026 - 08:56 EST
Investigating - Canvas (Learning Management System)

Proctorio is investigating an intermittent issue that may affect some students when paying for a proctored exam. If you experience payment-related issues, please contact support@proctorio.com for assistance.

Affected Service
Proctorio

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 09, 2026 - 08:14 EST
Office 365: Outlook (email and Teams calendar)
Update - Microsoft is currently monitoring the issue and continues to see improvements in service availability, with email queues significantly reduced and approaching normal levels. The email timeout window has been extended to 48 hours, allowing any email delivery that may have been delayed to eventually catch up. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.

Microsoft is closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.

At this time, there is no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation.
Nov 13, 2026 - 09:32 EST
Monitoring - Microsoft is currently monitoring the issue and continues to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.

Microsoft is closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.

At this time, there is no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation.
Nov 13, 2026 - 09:21 EST
Update - Microsoft is still investigating. The listed services are beginning to recover, but Microsoft advises that service could be intermittent during the recovery period.

Potentially impacted services include:
-Exchange Online (Catmail)
-Microsoft Teams
-SharePoint Online
-Microsoft Copilot 365
-Microsoft Defender XDR
-Microsoft Planner
-Microsoft To Do

Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. Global telemetry and customer reports show incremental improvement in several workloads; however, service health remains variable and capacity has not yet fully returned to baseline.
Nov 13, 2026 - 07:01 EST
Update - Updates from Microsoft 365
User impact: Users may be unable to connect to multiple Microsoft 365 services.

More info: Potentially impacted services include:
-Exchange Online
-Microsoft Teams
-SharePoint Online
-Microsoft Copilot 365
-Microsoft Defender XDR
-Microsoft Planner
-Microsoft To Do

Current Status: We're investigating an issue impacting multiple Microsoft 365 services and we've determined the affected infrastructure is experiencing elevated load across multiple regions. which is likely contributing to the connectivity errors.
Nov 12, 2026 - 14:13 EST
Investigating - Office 365: Outlook (email and Teams calendar)

Microsoft has posted a service degradation notice about Outlook connectivity to Exchange Online. It appears to be a global issue affecting all, or at least most M365 tenants, not just OHIO. We do have reports from OHIO users that we are impacted. It also affects the calendar functionality in Teams, since that data is pulled from Exchange Online.

Other applications maybe impacted and will be communicated as soon as we are aware of them.

Affected services:
Exchange Online
Teams Calendar

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 12, 2026 - 13:48 EST
Uptime over the past 90 days. View historical uptime.
Accounts & Identity Management Operational
Accounts & Password Management Operational
OHIO ID Cards Operational
Multi-Factor Authentication (MFA) Operational
OHIO Login & Single Sign-On (SSO) Operational
Teaching & Learning Tools Major Outage
Canvas (LMS) Major Outage
Panopto Lecture Capture Operational
Top Hat Student Response System Operational
VitalSource Digital Course Materials Operational
Testing & Survey Tools Operational
Proctorio Online Proctoring Operational
REDCap Surveys Operational
Qualtrics Surveys Operational
Scantron Test Scoring Operational
Blue Student Evaluations of Teaching Operational
Classroom Technology & Attendance Operational
Attendance Tracking System Operational
OHIO University Learning Network (OULN) Operational
Classroom Technology Packages Operational
Wireless Display Projection Operational
Email & Calendar Degraded Performance
Catmail Email Degraded Performance
Catmail Calendar Operational
Email Mailing Lists Operational
Mass Email Service Operational
Microsoft Bookings Operational
Shared Mailboxes & Calendars Operational
Collaboration & Shared Groups Operational
Microsoft 365 Groups Operational
Chat & Online Meetings Operational
Microsoft Teams Operational
Skype for Business Operational
File Storage & Sharing Operational
Filelocker Secure File Sharing Operational
OneDrive Cloud Storage Operational
Home & Shared Folders Operational
Other Microsoft 365 Apps & Services Degraded Performance
Microsoft Forms Operational
Microsoft Office Online Degraded Performance
Microsoft OneNote Operational
Microsoft Power Automate Operational
Microsoft Power BI Operational
Websites Operational
OHIO.edu Website Operational
Web Content Management System (CMS) Operational
Personal Website Hosting Operational
Google Analytics Operational
Squarespace Domain Registration Operational
Video & Streaming Services Operational
YouTube Live Streaming Operational
YouTube Video on Demand Operational
Adobe Connect Video Conferencing Operational
Network & Phone Services Operational
Campus Internet & Phones Operational
Regional Campus Internet & Phones Operational
Building-Specific Internet & Phones Operational
Virtual Private Network (VPN) Operational
VoIP Telephone Service Operational
Fax Service Operational
Research Tools Operational
Supercomputing (Ohio Supercomputer Center) Operational
Cayuse Research Administration Operational
Device Management & Printing Services Operational
Guest Printing Service Operational
Student Printing Service Operational
Departmental Printing Service Operational
Virtual Desktop Service Operational
Managed PCs Operational
Managed Macs Operational
Administrative Systems Operational
OnBase Document Imaging & Workflow Operational
Oracle Business Intelligence (OBI) Reporting Operational
Student Administration Systems Operational
Academic Applications Operational
My OHIO Success Network Operational
PeopleSoft Student Administration Operational
Financial & HR Systems Operational
Oracle Financial & HR Administration Operational
Business Systems Applications Operational
My Personal Information (MPI) Operational
WorkForce Time & Attendance Operational
BobcatBUY Procurement Operational
Concur Travel & Expense Operational
Additional IT Services Operational
Hosted Systems & Servers Operational
Go OHIO Mobile App Operational
CATVision Cable TV Operational
Technology Help Center Operational
TeamDynamix Service Desk (TDNext) Operational
IT Status Page Operational
Other IT Services Operational
GitHub Enterprise Server Update Operational
Vector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Finance & HR (Oracle e-Business Suite) Nov 14, 2026 06:00-11:00 EST

Finance & HR (Oracle e-Business Suite)
Saturday, November 14th
6:00 AM - 11:00 AM

Service will be unavailable for this entire window.

This is our standard, regularly scheduled quarterly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes.

Affected Services:
BobcatBUY
Oracle E-Business Suite
My Personal Information (myhr.ohio.edu)

Various web apps that depend on financial and HR data, including:
Account Validation Tool
Capital Planning Database
FARM
Journal Entry Tool (JET)
Mail Barcode Charge Form
Mass Element Entry
OHIO Bobcat Insights (OBI Reporting)
Online Graduate Appointments
Payroll Expense Distribution System
Student Rapid Hire
Workforce

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Nov 05, 2026 - 16:12 EST

University Telephones (Voicemail) Nov 15, 2026 02:00-06:00 EST

University Telephones
Sunday, November 15th
2:00 AM - 6:00 AM EST

Our telephone services provider has released a security update.

Voicemail services will be down during upgrade. No other impacted is expected.

Affected Services:
VoIP telephones & related services

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.2
Posted on Nov 12, 2026 - 08:04 EST

Finance & HR (Oracle e-Business Suite) Nov 15, 2026 06:00-07:30 EST

Finance & HR (Oracle e-Business Suite)
Sunday, November 15th
6:00 AM - 7:30 AM

Service will be unavailable for this entire window.

This is our standard, regularly scheduled quarterly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes.

Affected Services:
BobcatBUY
Oracle E-Business Suite
My Personal Information (myhr.ohio.edu)

Various web apps that depend on financial and HR data, including:
Account Validation Tool
Capital Planning Database
FARM
Journal Entry Tool (JET)
Mail Barcode Charge Form
Mass Element Entry
OHIO Bobcat Insights (OBI Reporting)
Online Graduate Appointments
Payroll Expense Distribution System
Student Rapid Hire
Workforce

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Nov 05, 2026 - 16:13 EST

OBI Reporting Nov 15, 2026 09:00-12:00 EST

OBI Reporting
Sunday, November 15th
9:00 AM - 12:00 PM EST

Service will be unavailable throughout this window. Please note that any agents that are scheduled to run during this time will fail, and you will not be able to execute any reports. This maintenance will not affect the behavior of existing reports. If you notice any issues with OBI behavior after maintenance concludes, please try clearing your browser cache. Instructions can be found at: https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache

Affected Services:
OBI Reporting (obi.ohio.edu)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted on Nov 12, 2026 - 08:09 EST

Nov 13, 2026

Certificate Updates
Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 EST
Scheduled - Several services need certificate updates, which may require a brief outage. Here is a list, but this list is not an exhaustive list and it could change.

SimpleSamlPHP (InCommon Federation) - 11/12
Academic Cluster - 11/12
Argo - 11/12
Artifactory - 11/12
F5 - 11/13
QA-PROD Kubernetes Cluster - 11/13
Nov 13, 07:50 EST
Qualtrics: Distribution delays related to Microsoft outage
Resolved - This incident has been resolved.
Nov 13, 10:19 EST
Investigating - Survey Tools (Qualtrics)

Customers may experience delays of several hours for email distributions, and scheduled distributions may remain in an "In Progress" status longer than expected. Email delivery to most non-Microsoft recipients has largely resumed; however, messages sent to Microsoft-hosted email addresses (such as Outlook, Hotmail, and Microsoft 365 accounts) may continue to be delayed until Microsoft fully restores service.

Affected services:
Online surveys via qualtrics.ohio.edu

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 13, 08:40 EST
OnBase (Enterprise Document Management)
Completed - The scheduled maintenance has been completed.
Nov 13, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:30 EST
Scheduled - OnBase (Enterprise Document Management)
Friday, November 13th
5:30 AM - 7:30 AM EST

This maintenance will require OnBase and its integrated applications to be inaccessible throughout the window.

Affected services:
OnBase enterprise document management system

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 6, 08:25 EST
T-Mobile and ATT&T Home Internet - Broad Communication
Resolved - This incident has been resolved.
Nov 13, 06:41 EST
Investigating - T-Mobile and ATT&T Home Internet - Broad Communication

Posting for proactive communication as we have seen multiple interruptions starting around 1PM today with T-Mobile and ATT&T Home Internet and Cellular connections. The intermittent connectivity issues have been to campus resources such as MyHR, VDI and VPN.

We will continue to monitor the situation and resolve this issue as we see the all clear from T-Mobile and ATT&T Home Internet

Affected services:
T-Mobile and ATT&T Home Internet

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 10, 14:29 EST

Nov 12, 2026

GitHub Enterprise Server Update
Completed - The scheduled maintenance has been completed.
Nov 12, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 EST
Scheduled - GitHub Enterprise Server will be down for maintenance to upgrade version.
Nov 5, 15:21 EST
XMedius Digital Fax
Completed - The scheduled maintenance has been completed.
Nov 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 EST
Scheduled - XMedius Digital Fax
November 12, 2026 7:00pm - 8:00pm EST

During this maintenance window, XMedius Fax digital will out of service during the change.

Affected Services:
XMedius Digital Fax

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 10, 08:56 EST

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Phones
Resolved - This is resolved.
Nov 10, 09:50 EST
Update - Current inbound calls to Call Centers using Cisco and Auto Attendants are ringing busy.

There is no customer impact for teams that are using individual phone lines or Teams queues.
Nov 9, 11:13 EST
Monitoring - A fix was applied and calls are now being received.
Nov 9, 08:07 EST
Investigating - Internet & phones: Technicians are investigating issues with this service.
There are widespread telephone issues this morning, preventing external callers from reaching university public telephone numbers, including but not limited to the main Ohio University switchboard, OUPD, and the Bursar’s office.

External users that attempt to call those numbers receive a busy signal. Internal Teams calling and Teams outbound dialing are not believed to be affected.

Affected services:
University telephones - OUPD & Bursar's Office

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 9, 08:00 EST

Nov 9, 2026

Nov 8, 2026

University Telephones
Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 EST
Scheduled - University Telephones
Sunday, October 8th
2:00 AM - 9:00 AM

Phones services will be down during this upgrade.

Affected Services:
VoIP telephones & related services

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 5, 15:20 EST
Student Response System
Completed - The scheduled maintenance has been completed.
Nov 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:00 EST
Scheduled - Student Response System
Sunday, November 8th
3:00 AM - 8:00 AM EST

Purpose:

Top Hat has scheduled maintenance on November 8, 2026, from 3am ET to 8am ET. This window was chosen to minimize impact on users.

During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them

Affected Services:
Top Hat student response system

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 28, 14:51 EDT

Nov 7, 2026

PeopleSoft, Oracle E-Business, OBI Reporting, and other applications
Completed - The scheduled maintenance has been completed.
Nov 7, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:15 EST
Scheduled - Enterprise Student Administration (PeopleSoft) and related services
Saturday, October 7th
12:15 AM - 5:00 PM

This is our standard quarterly maintenance window to apply updates. PeopleSoft, My OHIO Student Center, some features of Oracle e-Business and OBI Reporting, and other services that depend on data contained in PeopleSoft will be unavailable from 12:01 am through 5:00 pm on Saturday.

Affected Services:

PeopleSoft Administrative Screens
My OHIO Student Center
Advisee lists
Class lists
Course Offerings
DARS
Faculty & Advising Center
Grade rosters
Textbook

Other applications that depend on PeopleSoft, including:
Account Validation Tool
account.ohio.edu (OHIO account activations)
Apply for Graduation
Authorized Access
Certified Electronic Diplomas
Change of Income
Continuing Student Scholarship Application
Course Offerings
Enrollment and Degree Verification Letters
Environmental Health & Safety Radioactive Isotope Tracking System
Financial Aid Online Services
Financial Approvers and Related Metadata (FARM)
Global Opportunities Application and Registration Portal
Go OHIO
Learning Communities
Mail Barcode Charge Form
Mass Element Entry
Network Remediation Portal
OBI Reporting (Reports and features that depend on student data)
Ohio Curriculum Enhancement and Approval Network (OCEAN)
Online Class Permission
Online Graduate Appointments
Oracle E-Business Suite - some admin functionality
Patton College of Education Clinical Experience Management System
Program to Aid Career Exploration (PACE)
Scholarship System
Self Remediation Portal
Student Rapid Hire
Textbook
Transcripts
WorkForce - some admin functionality

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 5, 14:56 EST
Internet & Phones
Completed - The scheduled maintenance has been completed.
Nov 7, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 EST
Scheduled - Internet & Phones
Friday, October 6th
10:00 PM - 2:00 AM EST

We will be performing updates on our wireless controllers. We expect no customer impact or disruption of service.

Affected Services:
WiFi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 5, 14:46 EST

Nov 6, 2026

Nov 5, 2026

University Telephones
Completed - The scheduled maintenance has been completed.
Nov 5, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 EST
Scheduled - University Telephones
Thursday, October 5th
10:00 PM - 11:00 PM

We will be performing maintenance on the expressway servers. We expect no customer impact.


Affected Services:
VoIP telephones & related services

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 5, 14:33 EST
Virtual Desktops (VDI)
Completed - The scheduled maintenance has been completed.
Nov 5, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 EST
Scheduled - Virtual Desktops (VDI)
Thursday, October 5th
6:00 PM - 7:00 PM EST

We will performing maintenance/upgrading VMware Horizon Unified Access Gateways. We expect no customer interruption of service.

Affected Services:
Virtual Desktops (VDI)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 5, 14:31 EST
Panopto Lecture Capture
Resolved - This incident has been resolved.
Nov 5, 14:29 EST
Update - We are continuing to investigate this issue.
Nov 3, 15:24 EST
Investigating - Panopto Lecture Capture

Technicians are investigating issues with this service. The Panopto NA Cloud is experiencing an increased error rate in the media processing pipeline. Some users are currently encountering errors when trying to access Panopto.

We will post updates at least every 2 hours.

Affected services:
Panopto Lecture Capture

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Nov 3, 15:09 EST
Canvas (Learning Management System)
Completed - The scheduled maintenance has been completed.
Nov 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 04:00 EST
Scheduled - Canvas (Learning Management System)
November 5, 2026 4:00am - 7:00am

Canvas will be performing scheduled maintenance on the Outcomes service. During the maintenance window, some Outcomes-related features may be temporarily unavailable.

While maintenance is in progress, you may experience the following:

Learning Mastery Gradebook data may not load.
Outcome alignments in New Quizzes cannot be viewed or created.
New Quizzes Outcome Analysis reports will be unavailable.
Outcome Results administrative reports will be unavailable.
All functionality will be restored once the maintenance is complete. We appreciate your patience and understanding.


You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 22, 15:03 EDT

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Single Sign-On (SSO) - InCommon
Completed - The scheduled maintenance has been completed.
Nov 3, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:00 EST
Scheduled - Single Sign-On (SSO) - InCommon
November 3, 2026 10:00pm - 11:00pm

The infrastructure supporting InCommon Single-Sign-On is undergoing maintenance.

Affected Services:
InCommon

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 22, 15:00 EDT

Nov 2, 2026

Guest Wifi Outage
Resolved - This incident has been resolved.
Nov 2, 09:41 EST
Update - There have been no new additional disruptions, this is being closed with work continuing on Wednesday
Nov 2, 09:35 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 12:27 EDT
Investigating - Users attempting to connect to the Guest Wifi are not being forwarded to the captive portal. Without this redirect users cannot acknowledge terms and conditions and will not complete a connection.

Affected services:
WiFi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 27, 09:28 EDT

Nov 1, 2026

IBM Security Identity Manger (ISIM)
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 EST
Scheduled - IBM Security Identity Manger (ISIM)
November 1, 2026 6:00am - 8:00am

Identity Management System is down for maintenance and will return shortly. Users will be unable to activate accounts or change passwords during maintenance.

Affected Services:
IBM Security Identity Manger

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Oct 22, 14:55 EDT

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage