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OHIO Information Technology

All Systems Operational

Accounts, Passwords and ID Cards Operational

Accounts & Passwords Operational

ID Cards Operational

Multi-Factor Authentication Operational

OHIO login page & Single Sign-On Operational

Teaching & Learning Tools Operational

Learning Management System (Blackboard Learn) Operational

Lecture Capture (Panopto) Operational

Student Response System Operational

VoiceThread Operational

Testing & Surveys Operational

Course & Instructor Evaluations (Class Climate) Operational

Proctored Exams & Standardized Tests Operational

Surveys (Qualtrics) Operational

Test scoring Operational

Classrooms Operational

Attendance Tracking Operational

OULN Operational

Technology Packages in classrooms Operational

Wireless Display Projection Operational

Research Operational

Supercomputing Operational

LEO Operational

Email & Calendar Operational

Catmail calendar Operational

Email Operational

Mailing Lists Operational

Mass Mailings Operational

Microsoft Bookings Operational

Shared Mailboxes & Calendars Operational

Group-Based Collaboration Operational

Microsoft Groups Operational

Chat & Remote Meetings Operational

Skype for Business Operational

Microsoft Teams Operational

File Storage & Sharing Operational

Filelocker Operational

OneDrive Operational

Home and Shared Folders (home.ohio.edu & shared.ohio.edu) Operational

Websites Operational

CommonSpot CMS Operational

Web CMS Operational

My OHIO Portal Operational

OHIO Website (www.ohio.edu) Operational

Personal Web Page Hosting Operational

Web Analytics Operational

Video Operational

Streaming Operational

Video Conferencing (Adobe Connect) Operational

Video on Demand Operational

Internet & Phones Operational

Internet & phones on all campuses Operational

Regional campus Internet & phones Operational

Internet & phones in specific buildings Operational

VPN Operational

Telephone Operational

Fax Operational

Computer & Device Support Operational

Guest Printing Operational

Student Printing Operational

Managed Printing for Departments Operational

Virtual Desktops Operational

Administrative Systems Operational

OBI Reporting Operational

Document Imaging & Workflow Operational

Student Administration (PeopleSoft, etc.) Operational

Student Administration (PeopleSoft) Operational

Academic Apps (Course Offerings, Faculty & Advising Center, etc.) Operational

Financial & HR Administration (e-Biz, etc.) Operational

Financial & HR Administration (Oracle e-Business Suite and related apps) Operational

My Personal Information Operational

Time & Attendance (WorkForce) Operational

Business Systems Apps Operational

Other Operational

Hosted systems Operational

IT Status Page Operational

CATVision Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2019

No incidents reported today.

Apr 22, 2019

University Telephones (Eastern Campus)

Resolved - University Telephones (Eastern Campus)
Service has been restored.
Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 22, 16:36 EDT

Update - Investigating
University Telephones (Eastern Campus)

Eastern Campus is currently experiencing issues with incoming and outgoing calls. We currently have a ticket open with the vendor to correct this issue. This issue is only affecting calls outside of the university. Calls within the University are not affected.

We will post updates at least every 2 hours.

Affected services:
VoIP telephones & related services - Eastern Campus

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 22, 09:43 EDT

Investigating - University Telephones (Eastern Campus)

Eastern Campus is currently experiencing issues with incoming and outgoing calls. We currently have a ticket open with the vendor to correct this issue. This issue is only affecting calls outside of the university. Calls within the University are not affected.

We will post updates at least every 2 hours.

Affected services:
VoIP telephones & related services - Eastern Campus

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 22, 09:41 EDT

Apr 21, 2019

Finance & HR (Oracle e-Business Suite)

Completed - The scheduled maintenance has been completed.
Apr 21, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:00 EDT

Scheduled - Finance & HR (Oracle e-Business Suite)
April 21, 2019 6:00 AM - 7:00 AM

Service will be unavailable for this entire window.

This is our standard, regularly scheduled monthly maintenance to apply system updates. We will post an update if this work is canceled or if the time window changes.

Affected Services:
BobcatBUY
Oracle E-Business Suite:
Oracle FMS
Oracle HRMS
My Personal Information (myhr.ohio.edu)
Various web apps that depend on financial and HR data, including:
Capital Planning Database
Online Graduate Appointments
Workforce

If you have trouble logging in after this maintenance is completed, you may need to refresh your browser's cache. Visit https://www.ohio.edu/oit/device/computer-support/how-clear-your-browsers-cache for detailed instructions.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 18, 15:52 EDT

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

Authentication (OHIO Login Page)

Resolved - Authentication (OHIO Login Page)
The OHIO login page continues to function normally. At this point we are confident that the issue has been resolved. The problem was fixed by adjusting some settings related to periods of high usage.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 18, 08:56 EDT

Update - Authentication (OHIO Login Page)
The login page has been working properly since 3:15 pm yesterday, April 16. We will continue to monitor the system. Barring any new developments, the next update will be posted at 5 pm today.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 17, 10:37 EDT

Monitoring - Authentication (OHIO Login Page)
After making some configuration changes to our login service, the problem appears to be resolved; however, we will continue to monitor performance through tomorrow morning to make sure the login page continues to behave correctly during the typical increased demand at the start of the work day.

If nothing new develops, the next update will be posted on the morning of April 17.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 16, 17:15 EDT

Investigating - Authentication (OHIO Login Page)
Earlier today, we reported that intermittent OHIO login problems had been resolved. We have received new reports that some users are receiving a system error when logging into services like Blackboard Learn, Concur, and other applications that use the standard OHIO login page. This issue appears to be intermittent.

We will post updates at least every 2 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 16, 15:15 EDT

Monitoring - Authentication (OHIO Login Page)
Service has been restored. We continue to monitor the status and we will provide an update of resolution once it is confirmed by our technicians.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 15, 17:07 EDT

Investigating - Authentication (OHIO Login Page)
Technicians are investigating issues with the OHIO login page.

We will post updates at least every 2 hours.

Affected services:
Any OHIO service that uses the University's standard Single Sign-On login page, including but not limited to:
Blackboard Learn
Catmail
OBI Reporting
OneDrive
Oracle e-Business
PeopleSoft SIS
Qualtrics
WiFi

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 15, 16:34 EDT

Apr 15, 2019

Authentication (OHIO Login Page)

Resolved - Authentication (OHIO Login Page)
Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 15, 15:43 EDT

Internet & Phones

Resolved - Internet & Phones
Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 15, 14:18 EDT

Update - Internet & Phones
Power has been restored to most of Athens campus. Ridges buildings 5, 6, 7, 15, 23, and 24 are without power and will be until repairs can be completed by Facilities.

Another update will be provided when service has been restored.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 14, 21:59 EDT

Update - Internet & Phones
Technicians continue to work with Facilities and our vendor to restore service from the recent storm. Various buildings throughout the Athens campus are currently without power.

We will provide another update when power has been restored.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 14, 20:36 EDT

Identified - Internet & phones
A large portion of the Athens campus is experiencing a power outage caused by recent storms. Our technicians are working with Facilities and vendors to restore services.

We will post updates at least every 2 hours.

Affected services:
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 14, 18:52 EDT

Web CMS

Resolved - Web CMS
Our vendor has confirmed that service is restored.

Affected services:
Creating and editing OHIO web pages with Web CMS

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 15, 09:03 EDT

Monitoring - Web CMS
Our vendor reported a service interruption in the production environment for our website. Other sites on the same environment were affected. At this time, service is back up but we are waiting on our vendor to confirm this issue is resolved.

We will post updates as they become available from our vendor.

Affected services:
Creating and editing OHIO web pages with Web CMS

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 15, 08:38 EDT

Time & Attendance (WorkForce)

Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 EDT

Scheduled - Time & Attendance (WorkForce)
April 15, 2019 12:00 AM - 2:00 AM

Purpose of the maintenance is to perform upgrades to university time clocks. During the maintenance window there will be an hour of downtime where users will be unable to use time clocks. While the time clocks are down, the display will show they are being upgraded and unavailable.

Affected Services:
University Time Clocks

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 11, 15:50 EDT

Apr 14, 2019

Multiple OHIO Online Services

Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 02:00 EDT

Scheduled - Multiple OHIO Online Services
April 14, 2019 2:00 AM - 5:00 AM

Purpose of the maintenance is to perform upgrades to services at the Data Center. During the maintenance window, services listed below will experience a 15 minute outage.

Affected services:
Andover Continuum
Carbon
ChemCad
ChemStation
CopperTree
DVSport
Mastercam
NICE call recording
OracView
Paciolan
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 12, 10:33 EDT

Apr 13, 2019

No incidents reported.

Apr 12, 2019

Websites (www.ohio.edu)

Resolved - Websites (www.ohio.edu):
Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 12, 14:00 EDT

Identified - Websites (www.ohio.edu)
Technicians have identified the issue and are working on a solution

We will post updates at least every 2 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 12, 13:00 EDT

Update - Websites (www.ohio.edu)
Technicians continue to investigate the issue.

We will post updates at least every 2 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 12, 11:33 EDT

Investigating - Websites (www.ohio.edu)
Technicians are investigating issues with this service. Portions of the ohio.edu website are redirecting to an error page stating the page can not be located.

We will post updates at least every 2 hours.

Affected services:
Web pages hosted on www.ohio.edu
OHIO Front Door website

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 12, 10:00 EDT

FootPrints 12 Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 12:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 12:53 EDT

Scheduled - FootPrints 12

FootPrints 12 will be taken down for approximately 10 minutes for emergency maintenance. Users should refrain from editing tickets, building searches or running reports during this time.

Affected services:
FootPrints 12 (servicedesk.ohio.edu)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 12, 12:52 EDT

Apr 11, 2019

Internet & Phones at the Airport

Completed - The scheduled maintenance has been completed.
Apr 11, 21:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 EDT

Scheduled - Internet & Phones at the Airport
April 11, 2019 8:00 PM - 9:00 PM

Purpose of the maintenance is to perform upgrades to the network at the Airport. During the maintenance window there will be a 15 minute outage of services.

Affected Buildings and Services:
Airport
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 8, 09:23 EDT

Academic Apps (Course Offerings, Faculty & Advising Center, etc.)

Resolved - Academic Apps (Course Offerings, Faculty & Advising Center, etc.)
Service has been restored. We have made some changes behind the scenes to allow these applications to better handle high demand. Additional updates to further improve performance will take place in the next week.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 11, 17:58 EDT

Update - Academic Apps (Course Offerings, Faculty & Advising Center, etc.)
Software engineers continue to work on fixing a reoccurring performance issue with custom web applications. During high usage times users may experience slow performance or receive errors accessing applications.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 8, 09:05 EDT

Investigating - Academic Apps (Course Offerings, Faculty & Advising Center, etc.)
Software engineers are investigating and working on fixing a reoccurring performance issue with custom web applications. During high usage times users may experience slow performance or receive errors accessing applications.

The following applications are impacted by this issue:
Ohio Academic System of Integrated Services
Apply for Graduation
Certification Letter Self Service
Textbook
Transcripts
OGA
Graduate Admission
BSO
FAOS
Scholarship
Upper class scholarship
CTL
Admin Senate
CEMS
Authorized Access
OCEAN
EHSRad
EAIS
COI
PACE
LCOMM
Attendance
FARM
MyID
AVT
NetRem

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 3, 11:21 EDT

Internet & Phones in Specific Buildings

Resolved - This incident has been resolved.
Apr 11, 01:25 EDT

Update - Internet & Phones in Ewing Hall
Facilities work has been completed. A technician is in route to replace equipment and restore service.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 10, 19:47 EDT

Identified - Internet & Phones in Ewing Hall
Facilities is taking measures to avoid potential additional water damage to equipment. Once this work has completed, we will work to restore impacted services.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 10, 19:13 EDT

Investigating - Internet & Phones in Ewing Hall
Technicians continue to work with Facilities on the issue. Facilities is working to stop a water leak in Ewing Hall which is causing a partial outage on some wired connections. Up to 48 wired connections may be effected.

Another update will be sent once the water leak has been stopped.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 10, 16:35 EDT

Identified - Internet & Phones in Ewing Hall
Technicians continue to work with Facilities on the issue. Facilities is working to stop a water leak in Ewing Hall which is causing degraded service on some wired connections. Once the leak has been fixed, technicians will be able to restore service to the wired connections impacted. WiFi in the building is fully functional.

Another update will be sent once the water leak has been stopped.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 10, 15:26 EDT

Investigating - Internet & Phones in Specific Buildings
Technicians are investigating issues with this service. Due to a water leak in Ewing Hall, we are experiencing a degraded service on some wired connections. WiFi in the building is fully functional.

We will post updates at least every 2 hours.

Affected Buildings and Services:
Ewing
Wired Internet

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 10, 09:16 EDT

Apr 10, 2019

Internet & Phones in Ewing Hall

Resolved - Internet & Phones in Ewing Hall
Service has been restored. Outage was caused by a water leak in the building tripping the circuit breaker in the network closet.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 10, 07:42 EDT

Investigating - Internet & Phones in Ewing Hall
Technicians are investigating issues with this service. Wireless and wired networks in Ewing Hall are not operational.

We will post updates at least every 2 hours.

Affected Buildings and Services:
Ewing Hall
Wired Internet
WiFi
University telephones

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Apr 10, 06:39 EDT

Apr 9, 2019

No incidents reported.

Contact Information:

Office of Information Technology | Athens, OH 45701 | Service Desk: (740) 593-1222

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www.ohio.edu/oit

Ohio University Contact Information:

Ohio University