Filter By Components

February 2017

[Scheduled] OHIO IDs & Passwords (MyID)
The scheduled maintenance has been completed.
Feb 23, 21:00-23:00 EST
Print Management (Pharos)
Print Management (Pharos) Mobile printing was down for some users. The service was restarted and mobile printing is available again. If you have any issues, contact the service desk at (740)593-1222. Affected services: Pharos printer management software for departmental and public printers in various university locations You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Feb 22, 19:05 EST
[Scheduled] Finance & HR (Oracle e-Business)
The scheduled maintenance has been completed.
Feb 17, 17:00 - Feb 18, 11:00 EST
Problems accessing FOODPRO Server
The Problem with FOODPRO server has been resolved. We apologize for any inconvenience.
Feb 15, 05:45-06:05 EST
Wireless Network (Wi-Fi)
From approximately 11:15 am to 12:30 pm today, we received scattered reports of wireless network inaccessibility. All reports have pertained to Wifi; the wired network and telephones seemed to be unaffected. Technicians have identified the problem and the wireless network (WiFi) is operational. Root Cause: Equipment failure similar to what happened on Jan. 20. We have sent detailed information about the outage to our vendor, and they continue to work on a long-term solution to this issue. Please contact the Service Desk at 740-593-1222 if you continue to experience issues.
Feb 12, 12:42 EST
[Scheduled] Oracle Database Update
The scheduled maintenance has been completed.
Feb 11, 06:00-07:30 EST
[Scheduled] OnBase (Enterprise Document Management)
The scheduled maintenance has been completed.
Feb 11, 06:00-07:15 EST
E-Biz, Funds Available View
All affected E-Biz services affected by this server restart have been restored. Should you experience any lingering issues, please contact the Service Desk at 740-593-1222.
Feb 9, 17:17-17:29 EST
[Scheduled] Mailman listserv web interface
The scheduled maintenance has been completed.
Feb 4, 00:00-01:00 EST
[Scheduled] Lancaster Campus Network and Telephones
The scheduled maintenance has been completed.
Feb 3, 22:00-23:00 EST
Box
Reports from the vendor (Box) indicate that issues from earlier this week appear to be resolved. While Box is not yet declaring an "all clear," OIT is closing this incident as we haven't received continued reports from Ohio University Box users. Should you experience difficulties with Box or Box Sync, please contact the IT Service Desk at 740-593-1222.
Feb 1, 12:17 - Feb 3, 17:17 EST
Network/Phone Outage at Lausche Heating Plant
This morning's electrical outage was resolved at 9:45am, which restored phone and network service without incident.
Feb 3, 09:29-17:00 EST
[Scheduled] Lancaster Campus telephones
The scheduled maintenance has been completed.
Feb 2, 18:00-21:00 EST
Catmail email & calendar
As of 8:30 this morning, all stuck emails have been processed and delivered.
Jan 31, 17:53 - Feb 2, 08:35 EST
Academic apps (Authorized User Access)
Academic apps (Authorized User Access) Authorized User access was not functioning properly between approximately 11:00am - 11:20am. The issue has now been resolved and technicians are continuing to investigate the root cause of the issue. Affected services: Authorized User Access You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Feb 1, 12:15 EST

January 2017

Box
Box Service has been restored. Technicians continue to search for a root cause for the issue. Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.
Jan 31, 11:26-12:17 EST
Network & phones in Jefferson Hall (affecting Jefferson Marketplace)
The network interruption affecting Jefferson Marketplace has been resolved. Construction contractors modified the electrical service cutoff to except the network and telephone closet.
Jan 30, 11:56-12:03 EST
[Scheduled] Print Management (Pharos)
The scheduled maintenance has been completed.
Jan 29, 00:00-00:15 EST
[Scheduled] Mailman listserv web interface
The scheduled maintenance has been completed.
Jan 28, 00:00-01:00 EST
[Scheduled] Eastern Campus Telephones
The scheduled maintenance has been completed.
Jan 26, 18:00-20:00 EST
Print Management (Pharos)
Our techs applied a fix that should fix the printing issues. We will monitor it to make sure everything is working.
Jan 26, 13:35-18:50 EST
OnBase
OnBase Service has been restored. See below for details regarding the cause of this outage: The problem was caused by a conflict between two different versions of an application that supports OnBase. Updating them both to the same version restored service. Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.
Jan 26, 08:44-11:07 EST
Finance & HR (Oracle e-Business)
Finance & HR (e-Biz) Service has been restored. Technicians continue to search for a root cause for the outage. Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.
Jan 26, 09:21-10:33 EST
Guest Wireless Network - partial outage
The Guest Wireless Network issue has been resolved. Please report any lingering issues to the Service Desk at 740-593-1222.
Jan 25, 10:35-10:47 EST
Telephones: External calls to/from Southern Campus are failing.
This issue was confirmed resolved late last night, and all telephone services to and from the Southern campus are back to normal. AT&T has not yet advised of a root cause. Should this issue recur, please advise the Service Desk at 740-593-1222.
Jan 23, 13:37 - Jan 24, 09:05 EST
Finance: FMS Folders Inaccessible
This issue was resolved late last night, and FMS functionality appears to be fully restored. Should you experience what appears to be a recurrence of this issue, please contact the Service Desk at 740-593-1222.
Jan 23, 12:26 - Jan 24, 09:01 EST
MyOhioPrintCenter Service Interruption
This issue is confirmed to be resolved, and we are continuing to research the root cause with the vendor. If you experience what appears to be a recurrence of this problem, please contact the Service Desk at 740-593-1222.
Jan 23, 15:23 - Jan 24, 08:57 EST
Faculty & Advising Center: Emails sent from within F&AC are failing to send
Emails are sending normally from within the Faculty & Advising Center. Please notify the Service Desk at 740-593-1222 if you experience a recurrence of this issue.
Jan 23, 13:31-13:40 EST
[Scheduled] Finance & HR (Oracle e-Business)
The scheduled maintenance has been completed.
Jan 22, 05:00-09:00 EST
There are currently issues withe people being unable to login to the following custom applications off campus:
Resolved: 10:56 AM 01/21/2017 There are currently issues with people being unable to login to custom applications off campus:
Jan 21, 10:21-11:00 EST
[Scheduled] Regional Campus Networks & Phones
The scheduled maintenance has been completed.
Jan 21, 00:00-06:00 EST
[Scheduled] Academic apps (Course Offerings, Faculty & Advising Center, etc.)
The scheduled maintenance has been completed.
Jan 21, 00:01-05:01 EST
[Scheduled] Business Systems Webapps
The scheduled maintenance has been completed.
Jan 21, 00:02-05:01 EST
OnBase
OnBase experienced degraded performance from approximately 4:50pm - 5:30pm. Technicians continue to investigate the issue. Affected services: OnBase You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jan 20, 18:11 EST
Wireless Network (WiFi)
The wireless network interruption has been resolved after what appeared to be an equipment failure. Our technicians are working with the vendor to determine the root cause. If you experience lingering issues with the wireless network, please contact the Service Desk at 740-593-1222.
Jan 20, 10:14-10:50 EST
[Scheduled] Southern Campus Telephones
The scheduled maintenance has been completed.
Jan 19, 18:01-21:00 EST
Status Page emails going to Junk
We have verified that status emails now are showing the proper From address and are no longer being flagged as Junk.
Jan 19, 10:32-12:26 EST
eBiz (incl. FAV, MyHR, etc.): Unable to Log In
Setting this issue to 'resolved' since at this point the vast majority of e-Biz users will already have cleared their web browser caches.
Jan 17, 09:29 - Jan 19, 11:51 EST
Faculty & Advising Center
Faculty & Advising Center Service has been restored. See below for details regarding the cause of this outage: The degraded performance was related to the way the app stores advisor notes. Advisor notes are a relatively new feature, and until this week there hadn't been enough use of that feature to trigger the bug. We've updated the app to fix this problem, so it should not return. We apologize for the inconvenience. Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.
Jan 17, 16:35 - Jan 19, 09:42 EST
My OHIO
The Blackboard courses are view-able again in My Ohio. The services that connect Blackboard to My Ohio were restarted due to a connection issue to Blackboard.
Jan 18, 19:44-22:26 EST
Print Management (Pharos)
Several print jobs got stuck and caused the outage. After clearing out the print que and restarting the service, the printing issue was fixed.
Jan 18, 20:04-20:21 EST
Course & Instructor Evaluations - ClassClimate
Class Climate We were able to complete the upgrade successfully at 4:12pm on 1/17/17. Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.
Jan 17, 12:59 - Jan 18, 09:48 EST
Southern Campus: University telephones
ATT has confirmed service restored at 6:00pm.
Jan 17, 13:37-18:51 EST
[Scheduled] Course & Instructor Evaluations - ClassClimate
We need to revert back to our backup and run the upgrade again. Reverting is estimated to take 2 hours, so we are going to hopefully be restored and ready to continue work at 1:30
Jan 17, 09:00-11:30 EST
[Scheduled] Finance & HR (Oracle e-Business)
The scheduled maintenance has been completed.
Jan 13, 17:00 - Jan 15, 11:00 EST
[Scheduled] VMWare Horizon View
The scheduled maintenance has been completed.
Jan 14, 00:00-02:00 EST
Cleveland Campus Networks
Service was restored after OARnet made some changes to their equipment to correct the degraded performance.
Jan 13, 11:53-16:44 EST
Print Management (Pharos)
Resolved - Print Management (Pharos) Service was restored after applying a vendor-recommended fix and restarting the affected servers. Root cause of the outage is still being investigated.
Jan 12, 09:51 - Jan 13, 11:59 EST
Print Management (Pharos)
Print Management (Pharos) Service was restored after applying a vendor-recommended fix and restarting the affected servers. Root cause of the outage was a problem with the way those servers handle 32-bit applications. We do not expect this problem to return. Technicians are investigating the issue. Affected services: Pharos printer management software for departmental and public printers in various university locations, has been resolved. You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Jan 4, 08:26-14:59 EST
OHIO IDs & Passwords (MyID)
The MyID account activation service has been restored. We will be doing some work this evening during the normal maintenance window to reduce likelihood of the problem recurring.
Jan 3, 08:57-09:44 EST

December 2016

[Scheduled] Financial & HR Administration Support (Oracle e-Business & related apps)
The scheduled maintenance has been completed.
Dec 16, 17:02 - Dec 18, 17:00 EST
[Scheduled] Password changes & account activations
The scheduled maintenance has been completed.
Dec 16, 21:00 - Dec 18, 09:00 EST
[Scheduled] Adobe Connect (web conferencing)
The scheduled maintenance has been completed.
Dec 17, 00:01-06:00 EST
[Scheduled] Print Management (Pharos)
The scheduled maintenance has been completed.
Dec 15, 18:00-20:30 EST
Stocker Center, wired internet partial outage; 12/15/16, 1:25pm
The apparent wireless interruptions were confirmed due to Network Registration expiration. Machines affected had been Network Registered by students, whose network registrations expired at the end of Fall semester (today). Please be advised that Network Registrations for staff/faculty expire annually while student registrations expire at the end of each academic term. Ideally, university-owned machines should be registered by staff/faculty whenever possible.
Dec 15, 13:42-14:27 EST
Virtual Desktops (VMWare Horizon View)
Virtual Desktops -At 6:19 am, the Virtual Desktop environment encountered an error that would not allow new users to login. Users logged in at the time of the event should not have been affected. Issue was resolved at 6:25 am, techs are currently investigating the cause.
Dec 15, 07:08 EST
Internet Service - Proctorville Campus
Internet and telephone service at Proctorville Campus have been restored. Root Cause: Telco equipment failure after scheduled software upgrades.
Dec 14, 08:41-14:51 EST
FAX and Conference Phones near CSC, partial outage; 12/13/16, 2:44pm
The service interruption to FAX and conference lines has been resolved; the outage was caused by a hardware failure. If you encounter lingering issues regarding this issue, please contact the IT Service Desk at 740-593-1222.
Dec 13, 15:04-15:37 EST
Internet Service - Aquatic Center
Internet Service, Aquatic Center - The outage was caused by a bad uplink module port on the main switch. The switch has been replaced and services restored. Please report any lingering issues to the OIT Service Desk 740-593-1222
Dec 13, 07:33-07:56 EST
[Scheduled] Internet Service [maintenance]
The scheduled maintenance has been completed.
Dec 13, 00:01-05:00 EST
"Authorized User Access" for parents
Access issues regarding the Authorized User application have been resolved and the link repaired. Please advise the IT Service Desk if you experience lingering difficulties.
Dec 9, 17:30-20:31 EST
Static web pages
The ww2.ohio.edu static web page server was unavailable from 10:40 am - 10:50 am. Service was restored after rebooting the system.
Dec 8, 10:55 EST
OCEAN -
OCEAN - The the login problem that happened 2 days ago has not returned. At this point, we believe the issue is resolved; however, we still do not have a definitive cause. Technicians will continue to investigate.
Dec 6, 14:48 - Dec 8, 09:08 EST
OneDrive
OneDrive - Microsoft's process to fix the "Shared with Me" appears to have finished successfully. Please contact the IT Service Desk if you still are unable to view files shared with you on onedrive.ohio.edu.
Dec 7, 09:30 - Dec 8, 08:58 EST
Wi-Fi - partial outage
Follow up: Our network vendor identified a bad interface card in our primary router. They are sending us a replacement card, and we will install it during the next available maintenance window. Resolved: Outage duration: 1:34 am - 3:10 am. After switching our wireless network system to is secondary/backup equipment, the problem was resolved. We will continue to investigate why this step was necessary. We are receiving reports of wireless performance problems. Technicians are investigating.

Post-incident report

On November 30, 2016, we started receiving reports of intermittent wireless service disruptions that affected a relatively small number of customers across campus. Engineers at Juniper Networks ultimately identified the cause of these issues to be one of two line cards in our primary core router. They also noted some unexpected behavior in the router’s operating system, possibly related to the failing hardware. They shipped two replacement cards to us, and we installed them during scheduled maintenance on December 3.  After we replaced the cards and made some configuration changes, we discovered that one of the replacement cards was experiencing minor errors. These errors were not noticeable to our customers, but they did indicate that something was wrong with that replacement card.  We contacted Juniper, and they confirmed that the card in question was faulty and shipped us another replacement. During the early morning of Dec. 7, before the new card could arrive, the faulty card caused a larger disruption to the wireless network.  The router that contained the faulty card was immediately taken out of service, and all network traffic sent through a backup/secondary unit. The replacement card will be installed at 2:00 AM on Saturday, Dec. 10 during our normal maintenance window. This work should not cause any disruptions for our customers. We hope to have additional details on why this outage happened once Juniper has time to complete further testing on the bad cards. We apologize for the inconvenience and will continue to work on improving the reliability of the university’s network.
Dec 7
OneDrive
OneDrive outage resolved. Total time of the outage was 10 am - 10:45 am. See below for Microsoft's follow up: *Office 365 Incident SP87722 - SharePoint Features - Service restored* Service restored - Dec 5, 2016 10:41 EST *Title:* Can't load Sites or OneDrive for Business. *User Impact:* Users may have been unable to access SharePoint Online sites. *Final status:* We routed traffic to alternate, healthy infrastructure, which remediated impact. We then placed the affected SharePoint Online sites back to a read-write environment. *Scope of impact:* A few customers have reported this issue, and our monitoring indicates that impact was specific to a subset of users who were served through the affected infrastructure. *Preliminary root cause:* A component of SharePoint infrastructure that facilitates connectivity became degraded. *Next steps:* We're analyzing performance data and trends on the affected systems to help prevent this problem from happening again. *Start time:* Monday, December 5, 2016, at 14:16 UTC *End time:* Monday, December 5, 2016, at 15:13 UTC This is the final update for the event.
Dec 5, 11:24-11:37 EST
Wireless Network (Wi-Fi)
Wireless network has been stable since work late last week. While technicians continue to work with the vendor (Juniper), service itself has been resolved.
Nov 30, 15:35 - Dec 5, 09:29 EST
Zanesville & Pickerington campus Internet & Phones
Both the Zanesville and Pickerington issues traced back to Horizon Telcom equipment issues. Horizon dispatched a technician to restore service on the Zanesville campus; Zanesville outage from 15:39-19:25 12/2/2016. Pickerington's access was restored after 17 minutes of outage, 15:29-15:46. Both issues are deemed resolved; please contact the Service Desk at 740-593-1222 if issues recur.
Dec 2, 16:01 - Dec 5, 09:15 EST
[Scheduled] Network Maintenance: possible wireless interruptions on 12/3/16, 12:01am - 3:00am
The scheduled maintenance has been completed.
Dec 3, 00:01-03:00 EST
[Scheduled] OnBase
The scheduled maintenance has been completed.
Dec 2, 18:00-22:01 EST
Pickerington Center - Internet & Phones
Pickerington Center Internet & Phones came back online at 3:46pm. Analysis points to a problem with the 3rd party telecommunications company that links the regional campuses & the Athens campus.
Dec 2, 15:46-16:03 EST
Internet Accounts & Passwords (MyID)
Internet Accounts & Passwords (MyID), OHIO account activations were unavailable from 1:37 pm to 3:10 pm. Root cause was an issue with an application server that hosts the account activation app as well as several other apps. Restarting the affected server restored service.
Dec 2, 15:51 EST
Specific building network - Yamada
10:53 am - Technician has been dispatched to replace a failed network switch in Yamada. Service should be restored momentarily.
Dec 1
Specific building network - Irvine
10:37 am, intermittent network and phone degraded performance on 2nd floor of Irvine. Technician has been dispatched to replace failing piece of network equipment.
Dec 1

November 2016

Wi-Fi - partial outage
Multiple locations experienced intermittent Wi-Fi connection problems between 2:45 pm and 3:00 pm. Maintenance has been scheduled to replace equipment that is believed to have caused this issue.

Post-incident update:

On November 30, 2016, we started receiving reports of intermittent wireless service disruptions that affected a relatively small number of customers across campus. Engineers at Juniper Networks ultimately identified the cause of these issues to be one of two line cards in our primary core router. They also noted some unexpected behavior in the router’s operating system, possibly related to the failing hardware. They shipped two replacement cards to us, and we installed them during scheduled maintenance on December 3.  After we replaced the cards and made some configuration changes, we discovered that one of the replacement cards was experiencing minor errors. These errors were not noticeable to our customers, but they did indicate that something was wrong with that replacement card.  We contacted Juniper, and they confirmed that the card in question was faulty and shipped us another replacement. During the early morning of Dec. 7, before the new card could arrive, the faulty card caused a larger disruption to the wireless network.  The router that contained the faulty card was immediately taken out of service, and all network traffic sent through a backup/secondary unit. The replacement card will be installed at 2:00 AM on Saturday, Dec. 10 during our normal maintenance window. This work should not cause any disruptions for our customers. We hope to have additional details on why this outage happened once Juniper has time to complete further testing on the bad cards. We apologize for the inconvenience and will continue to work on improving the reliability of the university’s network.
Nov 30
[Scheduled] SIS & related apps (My OHIO Student Center, Course Offerings, Faculty & Advising Center, etc.)
The scheduled maintenance has been completed.
Nov 26, 00:00 - Nov 27, 23:45 EST
[Scheduled] Network registration
The scheduled maintenance has been completed.
Nov 26, 07:00-09:00 EST
[Scheduled] OCEAN
The scheduled maintenance has been completed.
Nov 22, 11:30-12:00 EST
ClassClimate
The recent Class Climate problem turned out to be an issue with the way the software handles surveys that get created before participant emails have been loaded. Users were generating surveys before the full term data imports had been completed. This was causing the system to not import user emails correctly since data was already there in the form of surveys. Since this is a limitation of the software, for future terms the app administrator will ask users to wait to create their surveys until the data loads are complete.
Nov 16, 09:42 - Nov 21, 11:42 EST
[Scheduled] e-Business & related apps
The scheduled maintenance has been completed.
Nov 18, 17:00 - Nov 21, 07:00 EST
[Scheduled] SIS-related apps & other services
The scheduled maintenance has been completed.
Nov 19, 07:00-09:00 EST
[Scheduled] My OHIO, OHIO website & CMS (CommonSpot)
The scheduled maintenance has been completed.
Nov 19, 05:00-06:00 EST
[Scheduled] Network: Pickerington Center
The scheduled maintenance has been completed.
Nov 16, 02:00-06:01 EST
[Scheduled] Regional Campus & remote site networks
The scheduled maintenance has been completed.
Nov 16, 02:01-06:01 EST
[Scheduled] BobcatBUY (SciQuest)
The scheduled maintenance has been completed.
Nov 15, 12:42 EST
[Scheduled] Network in specific buildings (Ridges & University Courtyard)
The scheduled maintenance has been completed.
Nov 12, 00:03-08:02 EST
[Scheduled] Most OHIO online services plus Internet
The scheduled maintenance has been completed.
Nov 12, 00:03-06:00 EST
OBI Reporting
OBI Reporting - service restored. The system restart was successful; however, we do not yet know why the restart was needed. We will continue to investigate.
Nov 10, 08:40-09:06 EST
[Scheduled] Regional Campus Internet connections
The scheduled maintenance has been completed.
Nov 9, 02:01-06:01 EST
Misc academic apps: Textbook, Enrollment & Degree Verification Letters
The Textbook and Enrollment & Degree Verification Letters applications were unavailable during the weekend of Nov. 5-6. At this point we do not have a root cause for the outage. We will continue to investigate.
Nov 7, 13:22 EST
[Scheduled] Library Annex internet & phones
The scheduled maintenance has been completed.
Nov 6, 00:00-06:01 EST
[Scheduled] Turnitin (Blackboard Learn plugin)
The scheduled maintenance has been completed.
Nov 5, 09:01-14:01 EST
[Scheduled] Most OHIO online services
The scheduled maintenance has been completed.
Nov 5, 00:01-06:01 EST
[Scheduled] Blackboard Learn (LMS)
The scheduled maintenance has been completed.
Nov 5, 03:00-05:00 EST
Virtual Desktops (VMWare Horizon View)
Virtual Desktops - Approximately 60 virtual desktops lost their connections between 2:25pm and 2:40pm. Our vendor will be analyzing our crash report to see if there might be bug that needs to be patched.
Nov 4, 15:45 EST
[Scheduled] fax.ohio.edu
The scheduled maintenance has been completed.
Nov 3, 18:01-20:00 EST
[Scheduled] Finance & HR (e-Biz)
The scheduled maintenance has been completed.
Nov 3, 17:01-17:30 EST
OBI Reporting
After extensive log analysis, we still do not have a cause identified for this outage; however, at this point we do not expect the problem to return.
Nov 2, 08:16-15:01 EST
Financial & HR Administration Support (Oracle e-Business & related apps)
e-Biz: Service restored. The outage was an unintended consequence of preparations for upcoming scheduled maintenance on BobcatBUY. Please report any lingering issues to the IT Service Desk, https://www.ohio.edu/oit/help
Nov 2, 12:21-13:27 EST
[Scheduled] Airport Network
Airport Network, 11/2/16, 12:01am-6am The Airport network will experience a single brief interruption some time during this window. Interruption could be as short as 30 seconds but will not exceed 20 minutes. Purpose Network switch maintenance.
Nov 2

October 2016

Misc academic webapps
The apps listed below were unavailable for approximately 15 minutes while we had to restart an additional server to fix an issue with one of the Registrar's apps. A similar restart was performed earlier today, but on a different server. With this second restart, the issue should be completely resolved. Application for Graduation (AFG) Ohio Curriculum and Approval Network (OCEAN) Authorized Access Center for Teaching and Learning (CTL) Alumni Clinical Experience Management System (CEMS) GRADS
Oct 31, 17:25 EST
Virtual Desktops - HIPAA sessions
The virtual desktop outage was traced to a configuration issue. We have adjusted the appropriate settings to prevent the problem from returning.
Oct 31, 14:53-15:54 EST
[Scheduled] Misc academic webapps
The scheduled maintenance has been completed.
Oct 31, 11:46-12:00 EST
[Scheduled] OBI Reporting
The scheduled maintenance has been completed.
Oct 30, 08:00-10:00 EST
Virtual Desktops
Virtual desktop service is operating normally again. We have sent detailed system logs to our vendor, so they can identify the cause and take steps to prevent the issue from happening again.
Oct 28, 14:00 - Oct 29, 09:49 EST
[Scheduled] Network in specific buildings
The scheduled maintenance has been completed.
Oct 27, 18:01-19:30 EST
[Scheduled] OHIO ID password changes/resets & account activations
The scheduled maintenance has been completed.
Oct 22, 21:00 - Oct 23, 09:01 EST
Box, Qualtrics and other cloud services
Box, Qualtrics & other systems that were affected by the regional US denial of service attack have been operating normally for approximately 15 hours, so we are closing this incident.
Oct 21, 13:47 - Oct 22, 09:40 EST
[Scheduled] Blackboard Learn & related apps
The scheduled maintenance has been completed.
Oct 22, 03:01-05:00 EST
Network
Outage affecting Box, Qualtrics & other cloud services has been resolved. Cause: a DNS issue with Amazon's "AWS" service that affected many subscribers in the eastern US. A number of OHIO services like Box, Qualtrics and BobcatBUY depend on AWS. For additional information, visit http://status.aws.amazon.com/
Oct 21, 08:03-10:51 EST
Network
Internet access restored after restarting border firewalls. We will continue to investigate the root cause.
Oct 19, 13:24-13:32 EST
Issues dialing 1-800 numbers and busy signals for some incoming calls
Phone service restored after vendor replaced a failed piece of equipment in their central office location.
Oct 19, 08:50-13:29 EST
Internet Accounts & Passwords (MyID) & Network Registration
Following the server reboot, service restored.
Oct 18, 12:12-12:17 EST
Pharos printing
Printing was unavailable in Alden Library from 8:00 am to 8:29 am and again from 9:20am to 9:30 am. Cause: 100% CPU utilization on the Pharos print server. Restarting the server resolved the issue. Technicians continue to investigate why CPU usage spiked in the first place.
Oct 17
Chillicothe network
This issue was related to problems experienced by a third party network provider on the link between Chillicothe and the Athens campus network core. Chillicothe network was unavailable from 8:28 am to 9:09 am. Cause: Technicians continue to investigate the root cause.
Oct 17
Library Annex network
After further investigation, this outage was related to problems with a third party network carrier that manages the link between the Annex and the Athens campus. Library Annex network was unavailable from 9:39 am - 9:44 am. Cause remains unknown.
Oct 17
Blackboard Transact, admin access
Blackboard Transact, admin interface only, was unavailable from 12:01 am - 8:10 am. Readers and other Transact devices were not affected. Cause: Expired security certificate. Installing the updated certificate resolved the problem.
Oct 17
Most OHIO online services, Internet & Phones
Most OHIO Online Services, plus Internet and Phone were unavailable between 5:35 am and 6:00 am. Purpose: Our core router needed to be restarted to address issues that could have resulted in a longer outage. Technicians continue to investigate the underlying cause of this problem
Oct 17
[Scheduled] Internet access
The scheduled maintenance has been completed.
Oct 15, 00:01-06:01 EST
[Scheduled] e-Business & related apps
The scheduled maintenance has been completed.
Oct 14, 17:01-20:01 EST
Ohio University Inn wireless
OU Inn WiFi service restored. Outage was caused by a battery backup unit that went bad. The unit has been replaced.
Oct 12, 10:42-10:57 EST
Network
Degraded performance occurred between 12:15 pm and 12:50 pm. Technicians continue to investigate the root cause.
Oct 5, 14:59 EST
Telephone system, Southern campus
Vendor technicians were able to restore the circuit that was preventing inbound/outbound calls from going through.
Oct 4, 09:41 - Oct 5, 08:31 EST

September 2016

[scheduled] Network maintenance
Tuesday 9/27/16, 6:00-7:00AM AFFECTED SERVICES: Wired Internet WiFi Telephones IMPACT Brief outage (<1 minute) during this window AFFECTED BUILDINGS: Heating Plant Central Foods Old Laundry Carpenter Shop CentralClass Copeland Crewson House Sing Tao Human Resources Transportation Services PURPOSE Regularly scheduled maintenance to apply system updates
Sep 27
[scheduled] e-Biz & related apps, maintenance
AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Down for entire window PURPOSE Monthly scheduled maintenance to apply system updates, including several security patches and a Java update
Sep 16
Outlook Security Certificate Alert, some users
Several users this morning have reported receiving the error below when opening Microsoft Outlook (2010, 2013 and 2016): outlook.office365.com Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate. X The security certificate for this site has been revoked. This site should not be trusted. We have a support case open with Microsoft, and we will provide updates as we have them. Meanwhile, please use Catmail (http://catmail.ohio.edu) to access your personal OHIO email accounts, and http://outlook.office365.com/owa/DEPTMAILBOX@ohio.edu to access shared (departmental) mailboxes. From Microsoft's Service Health Dashboard: *Incident EX77499: E-Mail and calendar access* *Current Status:* We're investigating an issue in which some users are receiving a certificate prompt in the Outlook client. We’re currently reviewing service logs and data associated with the certificate in an effort to identify the next troubleshooting steps. *User Impact:* Users receive a certificate prompt in the Outlook client. The prompt does not interrupt connectivity to the service. *Scope of Impact:* Your organization is affected by this event. Potentially any user accessing their email in the Outlook client is affected. *Start Time:* Friday, September 16, 2016, at 3:00 PM UTC *Next Update by:* Friday, September 16, 2016, at 6:00 PM UTC
Sep 16
Most OHIO online services, down for all users
09/15/2016, 4:20 am: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn Catmail Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Down for all users Periodic updates will be posted until service has been restored.
Sep 15
Catmail, degraded performance
9/12/16, 9:47 pm Service restored. Microsoft was able to confirm that they were able to identify and resolve a problem on their end that was affecting web logins for some Catmail users. Please report any lingering issues to the Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help AFFECTED SERVICES Catmail on the web (OWA) IMPACT We are receiving reports that some users are unable to log in to catmail.ohio.edu Error message from Microsoft: "Oops, something went wrong" ADDITIONAL DETAILS Deleting your cookies should fix the issue Technicians are working with Microsoft to identify the cause
Sep 12
OHIO Account Activation, down for all users
09/11/16, 10:00 pm: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Ohio Account Activation ohio.edu/myid IMPACT Down for all users Periodic updates will be posted until service has been restored.
Sep 11
[Scheduled] CORRECTION: Oracle Database, maintenance
SATURDAY, 9/10/16, 6:00AM - 7:00AM AFFECTED SERVICES: Brief application outage while the DB is restarted with the patched binaries. This DB supports: 1. Developer tools (Artifactory, Bamboo, fisheye, galaxy, jira, and stash) for OIT and Library IT (bamboo) 2. Workforce reporting IMPACT Down for entire window PURPOSE Apply database update
Sep 10
[scheduled] PeopleSoft SIS & related apps
AFFECTED SERVICES: My OHIO Student Center Course Offerings Faculty & Advising Center Advisee lists Class lists DARS Grade rosters Textbook PeopleSoft administrative screens Authorized User payment portal Enrollment and degree verification letters IMPACT Down for entire window PURPOSE Apply required system updates as part of regularly scheduled, quarterly maintenance window
Sep 10
[scheduled] Misc online apps, maintenance
AFFECTED SERVICES Apex Custom apps (PeopleSoft) DARS Mulesoft NetOhio NetReg OBI scheduler VMware Vcenter Workforce IMPACT Down for entire window PURPOSE Upgrade the database that supports these apps. PeopleSoft-related apps will already be offline for regularly scheduled quarterly maintenance. They are listed again here simply for completeness.
Sep 10
[scheduled] Pharos maintenance
Saturday 9/10/16, 7:00-7:30AM AFFECTED SERVICES: Student printing via Pharos Faculty/Staff printing via Pharos IMPACT Down for entire window PURPOSE Apply required system updates
Sep 10
[scheduled] FileMaker, maintenance
Friday, 9/9/16, 5:30PM - 9/10/16, 9:30AM AFFECTED SERVICES: FileMaker IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Sep 9
[scheduled] WWS2 server, maintenance
FRIDAY, 9/9/16, 5:30AM - 5:45AM AFFECTED SERVICES: WWS2 Server IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Sep 9
Regional campus network & telephones, down for all users
AFFECTED SERVICES: [Lancaster] Wired Internet WiFi University telephones IMPACT Down for all users (pending) - Lancaster experiencing a power outage - services on battery Periodic updates will be posted until service has been restored.
Sep 9
[scheduled] iTIM, maintenance
AFFECTED SERVICES: iTIM (IBM Tivoli Identity Manager) IMPACT Single interruption of approximately 30 minutes some time during this window PURPOSE Regularly scheduled maintenance to apply system updates (performance tuning)
Sep 8
[Scheduled] VMware Tools, update
Thursday, 9/8/16, 6:00PM - 11:59PM AFFECTED SERVICES: VMware Horizon View (VDI): Tools update Work on development servers: 6:00PM - 9:00PM Work on production servers: 9:00PM - 11:59PM IMPACT Potential interruptions or degradations during this window as work is resource-intensive. PURPOSE Regularly scheduled maintenance to apply system updates
Sep 8
WW2.OHIO.EDU, down for all users
9/8/16, 8:35 AM - Service restored. The underlying web server software needed to be restarted to clear out some problems that built up over the course of normal operations. AFFECTED SERVICES: Web pages hosted on ww2.ohio.edu OHIO Front Door website CommonSpot authoring IMPACT Brief outage this morning, Technicians currently are working to determine the cause of the outage.
Sep 8
e-Business & related apps, degraded performance
9/8/16, 5:51 pm - Service restored. Technicians continue to investigate the cause of the problem. Ebiz Absence Requests and Absence Request approvals are slower than normal. We're seeing approximately 30-second delays after clicking Submit or Approve (the submissions and approvals are processing, just delayed). Technicians are investigating; periodic updates will be posted until service has been restored. AFFECTED SERVICES: Ebiz Absence Management / EMS
Sep 8
[scheduled] Alumni Ellucian Advance
AFFECTED SERVICES Alumni Ellucian Advance IMPACT Down for entire window PURPOSE Upgrade the app to new release Database upgrade
Sep 2
Printing, down for some users
AFFECTED SERVICES: Departmental printing to some printers; error displayed as a driver issue IMPACT Printing was interrupted for some users; issue has been resolved on the Print server. Users still experiencing this issue should reboot their computer and re-attempt. Please advise the Service Desk if issues persist beyond reboot. DURATION Issue was initially reported by departments shortly after 8:00am, and resolved on the Print server by 8:20am.
Sep 1

August 2016

[scheduled] printers.ohio.edu
AFFECTED SERVICES Departmental printers that are served via printers.ohio.edu This is a separate service from Pharos, so printing in the library and other student locations will not be affected. IMPACT Users will be unable to print via printers.ohio.edu for 15 minutes. Most printers on this server only see usage during business hours, so impact should be minimal. PURPOSE Server reboot
Aug 31
[Scheduled] printers.ohio.edu
The scheduled maintenance has been completed.
Aug 31, 05:02-05:15 EST
[Scheduled] Oracle e-Business & related services
The scheduled maintenance has been completed.
Aug 30, 22:00-23:45 EST
[Scheduled] Oracle eBusiness & related services
AFFECTED SERVICES Oracle e-Business Suite IMPACT At least one 20-30 minute interruption some time during this window When service comes back online, it will use the university's standard login page instead of the old e-biz login, and users who signed up for two-factor authentication will have that feature enabled. PURPOSE Enable two-factor authentication for users who require this Switch the generic login page to use the University's standard single sign-on
Aug 30
Footprints, down for all users
08/30/16, 06:00 AM: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Footprints IMPACT Down for all users Periodic updates will be posted until service has been restored.
Aug 30
Application for Graduation, down for all users
8/29/16, 11:53 pm - Service restored. The part of the app that verifies the user's address needed to be rebooted. AFFECTED SERVICES Apply for Graduation online app IMPACT Down for all users ADDITIONAL DETAILS We currently are investigating why this app is not working
Aug 29
Apply for Graduation app
Service restored after restarting the part of the app that verifies the user's address. Total outage duration approx 20 minutes.
Aug 29, 11:56-11:58 EST
Misc apps
There was an outage with some of the custom applications last night from about 1:00 am to 2:00 am. The jvm running one of our application servers crashed with a segfault. There are no details yet on what caused the crash. The following applications were down: Admin Senate Application for Graduation Authorized Access Clinical Experience Management System Center for Teaching & Learning GRADS OCEAN 2.0 Transcripts Gateway
Aug 29, 10:37 EST
Internet access
10:15 pm - 10:30 pm Down for some users. Fiber optic cable repairs caused the primary firewall to go offline. Service was restored once the firewall was rebooted. Based on user reports during the incident, the outage was brief and did not affect everyone. We are working with our vendor to identify why a repair that should have been non-disruptive affected our primary connection
Aug 25
[scheduled] e-Biz & related apps, emergency maintenance
Monday, 8/22/16, 12:01PM EMERGENCY MAINTENANCE - Server Reboot AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Down for server reboot at 12:01PM; anticipated outage <30 minutes PURPOSE Emergency maintenance to apply system updates
Aug 22
[Scheduled] Adobe Connect, emergency maintenance
AFFECTED SERVICES: Adobe Connect IMPACT Down for all users Adobe Connect will be unavailable as we perform emergency maintenance.
Aug 19
[scheduled] OBI Reporting, maintenance
Thursday, 08/18/16, 08:00pm AFFECTED SERVICES: Oracle Business Intelligence (OBI Reporting) IMPACT Down for entire window. You will not be able to execute any reports. Agents that are scheduled during this window will not run. PURPOSE: Apply required system updates ADDITIONAL DETAILS: This maintenance will not impact the behavior of existing reports.
Aug 18
[Scheduled] Network maintenance
AFFECTED SERVICES Card swipe entry to campus buildings may be briefly interrupted IMPACT Single, momentary interruption some time during this window upon re-connection. PURPOSE Regularly scheduled maintenance to apply system updates
Aug 16
OBI Reporting
8:03 am - 8:21 am Down for all users. Communication issues between OBI and CAS have been resolved.
Aug 16
BobcatBUY, down for all users
RESOLVED, 11:17a, 8/15: Service restored. Technicians continue to investigate the root cause. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. UPDATE, 10:25a, 8/15: OIT will be restarting the server supporting Bobcat Buy momentarily. This may result in a <5 minute interruption to FAV, Concur, and related services. AFFECTED SERVICES: BobcatBUY IMPACT Down for all users Periodic updates will be posted until service has been restored.
Aug 15
[Scheduled] Wireless network maintenance
AFFECTED SERVICES: Wireless Network IMPACT Possibility of momentary interruptions at times of equipment switchover. PURPOSE Regularly scheduled maintenance to upgrade wireless controllers.
Aug 13
[Scheduled] Blackboard Learn, maintenance
AFFECTED SERVICES: Blackboard Learn IMPACT We recommend that you do not perform any grade related work between 1:30am - 3:30am (i.e. Assignments, Quizzes, Tests and Grading), as your connection might be briefly interrupted. PURPOSE Install Qwickly, Top Hat and Starfish integrations. Install updates for Turnitin and SafeAssign
Aug 13
[scheduled] Authentication/SSO maintenance
AFFECTED SERVICES: University online services which integrate with SSO, including but not limited to: Office 365 PeopleSoft Box InCommon Federated Cloud Applications Custom Applications (incl NetReg and MyID) Blackboard IMPACT Potential for brief access interruptions during this window (services themselves will be unaffected) PURPOSE Regularly scheduled maintenance to apply system updates
Aug 13
[Scheduled] Network maintenance
AFFECTED SERVICES Card swipe entry to campus buildings may be briefly interrupted IMPACT Single, momentary interruption some time during this window upon re-connection. PURPOSE Regularly scheduled maintenance to apply system updates
Aug 11
Southern Campus University telephones, degraded performance
AFFECTED SERVICES: University telephones at the Southern Campus IMPACT Calls into and out of the Southern Campus are ringing busy Internal calls and campus to campus calls are working fine This is an issue with AT&T who is on site and working on the problem now.
Aug 10
[Scheduled] Network maintenance
AFFECTED SERVICES Card swipe entry to campus buildings may be briefly interrupted IMPACT Single, momentary interruption some time during this window upon re-connection. PURPOSE Regularly scheduled maintenance to apply system updates
Aug 9
Network & telephones in Sargent Hall, degraded performance
RESOLVED, 4:27pm Root cause: bad fiber modular, which has been replaced. Technicians continue to monitor the issue; if you are experiencing lingering issues, please contact the Service Desk at 740-593-1222. AFFECTED SERVICES: Sargent Hall Wired Internet WiFi University telephones IMPACT Degraded performance Periodic updates will be posted until service has been restored.
Aug 8
[Scheduled] Guest Wireless Network maintenance
Saturday, August 6, 5:00am - 8:00am AFFECTED SERVICES: OHIO University Guest wireless network ONLY IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates. Following this work, the OHIO University Guest wireless network will be openly available.
Aug 6
[Scheduled] Network maintenance
AFFECTED SERVICES: Card swipe entry to the following buildings may be briefly interrupted: 5 Park Place 35 Park Place 4 University Terrace Accelerator Lab Adams Alden Library Aquatic Center ARC Armbruster Computer Service Center IMPACT Single, momentary interruption some time during this window upon reconnection. PURPOSE Regularly scheduled maintenance to apply system updates
Aug 4
Blackboard Learn, degraded performance
We have received reports of issues with exam questions being covered up by the Save button within Blackboard. This issue is occurring when: · an exam is presenting the questions in the One at a Time option · the exam questions have text that spans the entire width of the text editor box Here is an example: We do not yet know the extent of the issue. To find out if your test is affected, we recommend that you preview the exam. To do so: · Go to the Content Area within your course where the exam is located · Click on the exam · When prompted select Begin · Navigate through your test questions to see if you have any that are affected. There are two potential workarounds for this issue. 1) If students have not yet begun the exam, you can edit the exam questions to keep them from extending the entire width of text editor box. 2) You can present the test All at Once instead of One at a Time a) Go to the Content Area containing the exam b) Hover over the title of the exam until the drop down arrow appears c) Select Edit the Test Options from the drop down menu d) Scroll to the bottom of the screen until you see Test Presentation e) Change the option from One at a Time to All at Once f) Click Submit We have contacted the vendor to report the issue, and will provide additional information as it becomes available.
Aug 4
[Scheduled] RETIREMENT OF LEGACY DNS SERVERS
RETIREMENT OF LEGACY DNS SERVERS Devices configured with DHCP or DHCP reservations have already been updated and require no action be taken. Computers managed by OIT with SCCM have already been updated and require no action be taken. Devices which cannot be switched to reserved DHCPs or cannot be managed via SCCM must be updated by the retirement date to the following: Primary DNS: 132.235.9.75 Secondary DNS: 132.235.200.41 For reference, Legacy DNS Servers are: IP: 132.235.64.1 : Retirement Date: 8/3 IP: 132.235.64.2 : Retirement Date: 8/3 IP: 132.235.64.3 : Retirement Date: 8/3 IP: 132.235.64.4 : Retirement Date: 8/3
Aug 3
Netreg auto registration, down for all users
08/03/16, 08:41 pm: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Netreg Auto registration IMPACT Down for all users Periodic updates will be posted until service has been restored.
Aug 3
[Scheduled] Internet/phones at AIRPORT, hardware maintenance
AFFECTED SERVICES: OHIO UNIVERSITY AIRPORT Wired Internet WiFi Telephones IMPACT Single, 15-minute interruption at some time during this window PURPOSE Regularly scheduled maintenance to update network hardware.
Aug 2
Blackboard Learn, degraded performance
The emergency maintenance has been completed. We are currently showing no errors on the Blackboard system. As a root cause has not yet been determined, we and the vendor are going to continue to monitor the system closely. Additional maintenance will be performed on the system beginning at 12:01am Wednesday, August 3. AFFECTED SERVICES Blackboard Learn IMPACT Degraded performance: We have received a number of reports of difficulties with Blackboard Grade Center and Discussion Boards, and are working with the vendor to diagnose and resolve the issue. Symptoms reported thus far include difficulties accessing Grade Center, submitting exams, and accessing Discussion Boards. Periodic updates will be posted until service has been restored.
Aug 1
Network & telephones in Bryan Hall, down for all users
Service restored at 1:40pm AFFECTED SERVICES: BRYAN HALL Wired Internet WiFi University telephones IMPACT Down for all users 10:56am: Initial diagnostics indicate a fiber or router optic issue (the building's core switches are in good health).
Aug 1
SPSS, down for all users
AFFECTED SERVICES University-licensed copies of SPSS IMPACT Down for all users ADDITIONAL DETAILS The university’s site license for SPSS expired today, August 1. We have asked the vendor to renew the license; however, the soonest that may happen will be tomorrow, August 2. Until that renewal gets processed, SPSS will not work. We apologize for this disruption. In recent weeks, we have been actively negotiating with the vendor about a price increase. We have reached an agreement, but the vendor has declined to offer a good faith extension of the license while the renewal is processed. We will be examining our software licensing procedures for ways to prevent this sort of issue happening in the future.
Aug 1

July 2016

[Scheduled] Pharos printing, maintenance
AFFECTED SERVICES: Student printing via Pharos Faculty/Staff printing via Pharos IMPACT These updates may require a server reboot, which would cause a brief interruption at some time during this window. However, due to the time this work is performed, no user impact is expected. PURPOSE Apply required system updates
Jul 30
[Scheduled] OBI Reporting, maintenance
AFFECTED SERVICES: Oracle Business Intelligence (OBI Reporting) IMPACT Down for entire window. You will not be able to execute any reports. Agents that are scheduled during this window will not run. PURPOSE: Apply required system updates ADDITIONAL DETAILS: This maintenance will not impact the behavior of existing reports
Jul 30
[Scheduled] Network maintenance
AFFECTED SERVICES: *see list below IMPACT Single interruption of up to 15 minutes at some time during this window PURPOSE Regularly scheduled maintenance to apply system updates Specific systems which may experience an interruption include, but are not limited to: ALICE ProVenue OULN Paciolan/Spectra DigiAnywhere DVSport Shared Drive (NAS)
Jul 30
[scheduled] CANCELLED || Blackboard Learn, emergency maintenance
We have been notified by the vendor that upcoming emergency maintenance will not be affecting Ohio University. We were sent the notification message by mistake. We apologize for the inconvenience. Friday, 07/29/16, 02:00am AFFECTED SERVICES: Blackboard Learn Panopto Lecture Capture IMPACT Single 15 minute interruption some time during this window PURPOSE The vendor is performing emergency maintenance. We apologize for the short notice. The vendor has just informed us that the need to perform emergency maintenance on the system during this time frame. We recommend that you do not perform any grade related work during this window; such as submitting assignments, taking quizzes or tests, or performing any grading.
Jul 29
[Scheduled] DUBLIN CAMPUS: Telephones, maintenance
AFFECTED SERVICES: Telephones IMPACT Each phone will re-register, causing a single, <30 second interruption some time during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 28
[Scheduled] Internet & telephones, maintenance, rolling evening outages
AFFECTED SERVICES: Wired Internet WiFi Telephones IMPACT Potential for a single momentary interruption at some time during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 28
Adobe Connect, degraded performance
AFFECTED SERVICES: [Adobe Connect] IMPACT Intermittent interruptions
Jul 28
Titanium
AFFECTED SERVICES: Titanium IMPACT Intermittent interruptions
Jul 28
OHIO ID Account Activation, down for some users
AFFECTED SERVICES: OHIO ID Account Activation IMPACT Down for some users Service has been restored 07/24/16 9:45 pm
Jul 24
[Scheduled] VMware Horizon View, maintenance
SATURDAY, 07/23/16, 12:01am AFFECTED SERVICES: VMware Horizon View (VDI) IMPACT Multiple interruptions some time during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 23
[Scheduled] EASTERN Campus Internet/phones, maintenance
AFFECTED SERVICES: EASTERN CAMPUS Wired Internet WiFi Telephones IMPACT Single, 10-minute interruption early during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 19
[Scheduled] PeopleSoft SIS & related apps, maintenance
Saturday July 16, 12:01AM - Monday July 18, 8:00AM AFFECTED SERVICES: My OHIO Student Center Course Offerings Faculty & Advising Center Advisee lists Class lists DARS Grade rosters Textbook PeopleSoft administrative screens Authorized User payment portal Enrollment and degree verification letters IMPACT Down for entire window PURPOSE Apply required system updates
Jul 16
[Scheduled] Most OHIO online services, maintenance
Saturday, 07/16/16, 12:10am - 3:00am AFFECTED SERVICES: Most university online services, including but not limited to: Oracle E-Business Suite & related apps NetReg, NetOhio, MyID, Guest Network Registration PeopleSoft SIS, DARS, My OHIO Student Center & related apps Ohio University Front Door (www.ohio.edu) IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 16
[Scheduled] FOOTPRINTS, maintenance
Friday, 7/15/16, 12:01am-1:00am AFFECTED SERVICES: Footprints IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 15
[Scheduled] LANCASTER Campus Internet/phones, maintenance
AFFECTED SERVICES: LANCASTER CAMPUS Wired Internet WiFi Telephones IMPACT Single, 10-minute interruption early during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 14
[Scheduled] Telephones, maintenance
Thursday, 7/14/16, 10:00pom-11:00pm AFFECTED SERVICES: Telephones IMPACT Single 5-7 minute interruption some time during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 14
[scheduled] PICKERINGTON Campus Internet/phones, maintenance
AFFECTED SERVICES: PICKERINGTON CAMPUS Wired Internet WiFi Telephones IMPACT Single, 10-minute interruption early during this window PURPOSE Regularly scheduled maintenance to apply system update
Jul 14
[Scheduled] AdAstra, maintenance
Wednesday, 07/13/16, 6:00 pm AFFECTED SERVICES: AdAstra IMPACT Down for entire window (5-10 minutes) PURPOSE AdAstra server needs to be re-started to apply system updates
Jul 13
[Scheduled] PROCTORVILLE Campus Internet/phones, maintenance
AFFECTED SERVICES: PROCTORVILLE CAMPUS Wired Internet WiFi Telephones IMPACT Single, 10-minute interruption early during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 12
[Scheduled] SOUTHERN Campus Internet/phones, maintenance
AFFECTED SERVICES: SOUTHERN CAMPUS Wired Internet WiFi Telephones IMPACT Single, 10-minute interruption early during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 12
Many OHIO online services, down for all users
7/11/16, 11:52 pm: Services restored. Technicians continue to investigate the root cause. ---------------------------------------------------------------------------------------------- AFFECTED SERVICES: Many university online services, including but not limited to: Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Down for all users
Jul 11
[Scheduled] Blackboard Learn, maintenance
Saturday, July 9, 2016 AFFECTED SERVICES: Blackboard Learn Panopto Lecture Capture IMPACT 2:00 am – 4:00 am · Single, 30 min interruption some time during this window · Please do not attempt any grade-related activities during this time PURPOSE · Regularly scheduled maintenance to apply system updates
Jul 9
[scheduled] Most OHIO online services, maintenance
This work has been expanded to accommodate additional upgrades and to coordinate with VDI upgrades. Please expect up to three, 10-15 minute interruptions between 4:00AM-8:00AM. AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn VMware Horizon View (VDI) Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Up to three interruptions of 10-15 minutes at some time during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 9
[Scheduled] VMware Horizon View [VDI], maintenance
Friday 7/8/16, 10:00PM - Saturday 7/9/16, 8:00AM AFFECTED SERVICES: VMware Horizon View (VDI) IMPACT All VDI services will be down for a minimum of two hours, up to the full 10-hour window. PURPOSE Regularly scheduled maintenance to apply system updates and upgrade servers. SPECIAL NOTE: Those accessing VDI via client software should update to the latest version available from https://my.vmware.com/en/group/vmware/info?slug=desktop_end_user_computing/vmware_horizon_clients/4_0 Alternatively, use the web interface at https://mydesktop.ohio.edu .
Jul 8
Southern campus network & telephones, down for all users,
AFFECTED SERVICES: Southern Campus - Storm related power outages Wired Internet WiFi University telephones IMPACT Down for all users Periodic updates will be posted until service has been restored.
Jul 8
Blackboard TurnItIn, down for all users
AFFECTED SERVICE Blackboard Learn - TurnItIn module IMPACT Down for all users ROOT CAUSE Interruption in licensing.
Jul 8
[Scheduled] CHILLICOTHE Campus Internet/phones, maintenance
AFFECTED SERVICES: CHILLICOTHE CAMPUS Wired Internet WiFi Telephones IMPACT Single, 10-minute interruption early during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 7
[scheduled] ZANESVILLE Campus Internet/phones, maintenance
WEDNESDAY, 7/6/16, 5:00-6:00PM AFFECTED SERVICES: ZANESVILLE CAMPUS Wired Internet WiFi Telephones IMPACT Single, 10-minute interruption early during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jul 6
e-Business & related apps, degraded performance
SERVICE RESTORED, 9:15AM, 7/5/16 Oracle Forms functionality has been restored. AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Degraded performance: users can log in to systems, but Oracle Forms are affected. Periodic updates will be posted until service has been restored.
Jul 5

June 2016

[Scheduled] Discontinuing two Blackboard Learn collaboration tools
Thursday, June 30, 2016 - 6:00pm AFFECTED SERVICES: Blackboard Learn IMPACT Collaboration Tools: Virtual Classroom (Lecture Hall) and Chat (Office Hours) will no longer be available after this time. PURPOSE Retiring Virtual Classroom (Lecture Hall) and Chat (Office Hours) as the tools require an outdate version of Java to function.
Jun 30
Absence Management, down for all users
RESTORED at 9:48am AFFECTED SERVICES: Absence Management IMPACT Down for all users Periodic updates will be posted until service has been restored.
Jun 30
Absence Management, degraded performance
SERVICE RESTORED 9:05AM, 7/1/16 Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Absence Management IMPACT Degraded performance Periodic updates will be posted until service has been restored.
Jun 30
SCAN-to-EMAIL, down for all users
SERVICE RESTORED [7:35PM 6/30/16]: Please report any lingering issues to the IT Service Desk, 740-593-1222. See below for followup report from Microsoft: EX71674 - E-Mail timely delivery - Service restored Service restored - Jun 30, 2016 7:35 PM EDT Final Status: We've confirmed that the remaining message queues have now drained after implementing a configuration change to optimize message filtering. User Impact: Users were experiencing delays when sending and receiving email messages. Affected users may have received Non-Delivery Reports (NDR) when sending email messages. Scope of Impact: Customer reports indicated that many users likely experienced impact related to this event. Our analysis indicates that this issue may potentially have affected any of your users attempting to send or receive mail. Start Time: Thursday, June 30, 2016, at 2:30 PM UTC End Time: Thursday, June 30, 2016, at 11:30 PM UTC Preliminary Root Cause: The infrastructure responsible for processing Exchange Online Protection (EOP) message filtering became degraded. Next Steps: - We're analyzing performance data and trends on the affected systems to help prevent this problem from happening again. - We're reviewing our code for optimizations and automated recovery options. We'll publish a post-incident report within five business days. UPDATE [3:35PM, 6/30]: A service outage affecting many of Microsoft's Office 365 customers (including Ohio University) caused mail delivery delays. The problem has been resolved and backlogged mail should be delivered over the next several hours. We will continue to monitor the issue here and with Microsoft. Due to the volume of users affected, the message backlog is extensive and may take time to clear. AFFECTED SERVICES: Scan-to-Print functionality from Xerox MFPs (emails of scanned documents not arriving in recipient mailboxes) This appears to also affect SMS-to-Email messaging. IMPACT Down for all users Periodic updates will be posted until service has been restored.
Jun 30
EASTERN campus network & telephones, down for some users
AFFECTED SERVICES: EASTERN Campus Wired Internet WiFi University telephones IMPACT Down for some users Issue was determined to have affected three users; formally resolved as of 9:50AM.
Jun 27
Network & telephones in HANING HALL, down for some users
AFFECTED SERVICES: HANING HALL Wired Internet WiFi University telephones IMPACT Down for some users Approximately 25 users experienced service interruption. Bad switch was qickly identified and replaced; issue is resolved.
Jun 23
Network Attached Storage, degraded performance
06/22/16, 04:30 pm: Service restored. Technicians continue to investigate the root cause. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Network Attached Storage IMPACT Degraded performance Periodic updates will be posted until service has been restored.
Jun 22
[Scheduled] Internet & telephones, maintenance, rolling evening outages
WEEK OF 6/20/16, brief rolling outages 6:00pm-11:55pm each night. Monday 6/20 through Friday, 6/24 AFFECTED SERVICES: Wired Internet WiFi Telephones IMPACT Single interruption of at least 10 minutes for each building at some time during each evening's window: 20-Jun 6:00-7:00pm 7:00-8:00pm 8:00-9:00pm 9:00-10:00pm 10:00-11:00pm 15Park Place Alden Aquatic Beckley Bromley 31south court ARC Bentley Brown 35parkplac Armbruster Bentleyannex Brown House 9Factory Athena Biddle Bryan AccelLab AthensCity BioChem Adams Atkinson Bird BakerCenter Botanical Boyd 21-Jun 6:00-7:00pm 7:00-8:00pm 8:00-9:00pm 9:00-10:00pm 10:00-11:00pm Bush Clippinger Convo Courtyard Ellis Carpenter Shop Copeland Crawford Ewing Carr Corrosionlab CSC Fac Mgt (USC) Central Class Cutler Galbreath Central Foods DeltaZeta Gamertsfelder Chessa Field District Chiller Glidden Chubb Dougan Gordy Green House Grosvenor 22-Jun 6:00-7:00pm 7:00-8:00pm 8:00-9:00pm 9:00-10:00pm 10:00-11:00pm Grover HDLC (WUSOC) Irvine LibaryAnnex Martzolff Haning Heating Substation James Life Science McGuffey Heating Plant Jennings Lincoln Memorial Auditorium Hoover James Lindley Morton HR Johnson Lower Grounds Nelson Hudson Kantner Luchs Obleness Innovations Konneker Mackinnon Lasher 23-Jun 6:00-7:00pm 7:00-8:00pm 8:00-9:00pm 9:00-10:00pm 10:00-11:00pm Old Laundry Ping Pruitt Field Rtech Schoonover OU Inn Ping Cottage Putnam RTV Scott Parks Ping Read Ryors Scripps Peden Porter Ridges (all) Sargent Perkins Presidents House Pickering Pilcher 24-Jun 6:00-7:00pm 7:00-8:00pm 8:00-9:00pm 9:00-10:00pm 10:00-11:00pm Scripps Stocker Storeroom Voight Sculpture Lab Surface Science Walter Seigfred Tanaka Washington SGLLC Tiffin Weld Shively Transportation Services Wilson CG SigmaKappa Treudley Wilson West Sing Tao Trisolini Wray Smith TRUE_ Wren Stadium Sowle Tunnel Maintenance Yamada Tupper uppergrounds maint Visitors Center PURPOSE Regularly scheduled maintenance to apply system updates
Jun 20
[Scheduled] e-Biz & related apps, maintenance
SUNDAY, 6/19/16, 12:01am - 8:00am AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Jun 19
[Scheduled] Internet & telephones, maintenance
SATURDAY, 6/18/16, 4:00am-6:00am AFFECTED SERVICES: Wired Internet WiFi Telephones IMPACT Three 30-second outages during this window PURPOSE Regularly scheduled maintenance to apply system updates
Jun 18
[Scheduled] ONBASE, maintenance
SATURDAY, 6/18/16, 8:00am-9:00am AFFECTED SERVICES: OnBase IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Jun 18
[Scheduled] FOOTPRINTS, maintenance
SATURDAY, 6/18/16, 12:05-12:35am AFFECTED SERVICES: Footprints IMPACT Down for entire window PURPOSE Scheduled maintenance to apply system updates
Jun 18
[Scheduled] Telephones, maintenance
THURSDAY, 6/16/16, 10:00pm - FRIDAY, 6/17/16, 2:00am AFFECTED SERVICES: Telephones IMPACT Some phones may re-register during this time. This will not interrupt a call in progress. PURPOSE Regularly scheduled maintenance to apply system updates
Jun 16
Ad Astra, down for all users
6/15/16 7:04 pm - Service restored. The Ad Astra vendor was able to identify and fix data integrity issues within the application's database. The vendor was unable to determine the cause, and will be analyzing application logs in search of it. AFFECTED SERVICES Ad Astra IMPACT Down for all users ADDITIONAL DETAILS Earlier today, our vendor performed an upgrade. During post-upgrade functional testing, the application did not perform properly and has been down ever since. We have a support case open with the vendor but do not expect to see a resolution until at least the morning of 6/15.
Jun 14
[Scheduled] e-Business related services - Emergency Maintenance
AFFECTED SERVICES: BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View Cost Center Lookup Chart of Accounts Online System Concur Gateway Employee Lookup EHS Radiation Tracking System Employee Management System Funds Available View FMS Report Distribution Module Mail Barcode Charge Form Mass Element Entry Natural Account Lookup PCounter Basic Authentication Payroll Expense Distribution System Purchase Order View SciQuest Gateway Student Organization Funds Available View Student Rapid Hire IMPACT: e-Business related services will be unavailable during this window. If you choose to access the system during this time, save your work often, as services may go down without notice. PURPOSE: Server updates to address recent system slowness.
Jun 10
[Scheduled] Internet/phones in NELSON DINING HALL, maintenance
THURSDAY, 6/9/16, 9:05-9:35pm AFFECTED SERVICES: NELSON DINING HALL Wired Internet WiFi Telephones IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Jun 9
[Scheduled] Telephones, maintenance
THURSDAY, 6/9/16; 9:30-11:55 pm AFFECTED SERVICES: Telephones IMPACT Some phones may re-register during this time, resulting in a <3 minute interruption. PURPOSE Regularly scheduled maintenance to apply system updates
Jun 9
e-Business & related apps, degraded performance
AFFECTED SERVICES: • Oracle E-Business Suite Workflow Mailers IMPACT: • We are experiencing delays in Absence Management notifications and automated reports normally sent through Workflow Mailers o Supervisors may continue to view or approve/reject absence requests in their Worklist located on the eBusiness Suite Home o Page: https://ebiz.ohio.edu/
Jun 8
[Scheduled] OBI Reporting, maintenance
Saturday, 06/04/16, 08:00am AFFECTED SERVICES: Oracle Business Intelligence (OBI Reporting) IMPACT Down for entire window. You will not be able to execute any reports. Agents that are scheduled during this window will not run. PURPOSE: Apply required system updates ADDITIONAL DETAILS: This maintenance will not impact the behavior of existing reports.
Jun 4
[Scheduled] Footprints, maintenance
AFFECTED SERVICES Footprints www.ohio.edu/oitech IMPACT Single brief outage some time during this window PURPOSE Database maintenance
Jun 4
Power outage affecting network on Ridges, West Green & Courtyard, down for all users
6/4/16, 1:10 pm - Service restored. A power outage is affecting network & telephone services in some locations on the Athens campus. Facilities estimates restoration around 1:30 pm. Network will come back online shortly after power is restored. AFFECTED SERVICES Ridges, West Green & University Courtyard Wired internet WiFi Telephones IMPACT Down for all users in these locations
Jun 4
[Scheduled] Internet/phones in PING, maintenance
THURSDAY, 06/02/16, 06:00pm AFFECTED SERVICES: PING Wired Internet WiFi Telephones IMPACT Single 5 minute interruption some time during this window PURPOSE Regularly scheduled maintenance to install a switch
Jun 2
[Scheduled] Internet/phones in Ridges 34, maintenance
THURSDAY, 06/02/16, 04:00pm AFFECTED SERVICES: Ridges 34 Wired Internet WiFi Telephone IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to install a switch
Jun 2
[scheduled] WiFi in EASTERN, CHILLICOTHE, CLEVELAND, SOUTHERN, LANCASTER, ZANESVILLE maintenance
THURSDAY, 06/02/16, 08:00 pm AFFECTED SERVICES: EASTERN, CHILLICOTHE, CLEVELAND, SOUTHERN, LANCASTER, ZANESVILLE CAMPUSES WiFi IMPACT Each campus will experience a single interruption some time during this window PURPOSE Regularly scheduled maintenance to adjust wireless access points
Jun 2
[Scheduled] Internet/phones in ZANESVILLE and CAMBRIDGE Campuses, maintenance
WEDNESDAY, 06/01/16, 12:05am AFFECTED SERVICES: Zanesville and Cambridge Campuses Wired Internet WiFi Telephones IMPACT Single interruption some time during this window PURPOSE Horizon is performing scheduled maintenance
Jun 1

May 2016

[Scheduled] IDM, maintenance
TUESDAY, 05/31/16, 08:00pm AFFECTED SERVICES: IDM Account Activation Password Changes IMPACT Unavailable for entire window PURPOSE Regularly scheduled maintenance to apply system updates
May 31
OHIO Front Door web site, degraded performance
5/31/16, 3:34 pm - Service restored. AFFECTED SERVICES: Web pages hosted on www.ohio.edu OHIO Front Door website CommonSpot authoring IMPACT Degraded performance : Web pages may return a "500" error or load partially with errors Some CommonSpot authors will be unable to log in Periodic updates will be posted until service has been restored.
May 31
Box, down for some users
5/31/16 5:30 pm - Service restored. Issue was on Box's end. AFFECTED SERVICES: Box IMPACT Down for some users https://status.box.com/
May 31
Concur, degraded performance
AFFECTED SERVICES: Concur IMPACT Degraded performance ADDITIONAL DETAILS Note from Concur technical team: Please be advised that we are seeing reports of performance issues with both Travel and Expense this morning in the form of connection issues, slow performance, and problems completing travel transactions. Please continue to log cases as you normally would and I will escalate them accordingly. Our development teams are actively working to resolve any issues that clients are facing. 3:10 pm follow up from Concur: Though Expense and Travel have regained login capabilities, many of you are still experiencing slow performance from the first P-1 we had this morning. As you are now able to access the Support portal, please continue to log performance cases as you normally would. My apologies for any inconvenience this causes you and your users; please know that our development teams continue to work tirelessly to investigate and ensure our systems go back to working as normal.
May 31
[Scheduled] DATABASE, maintenance
Saturday, 05/28/16, 12:01am-4:00am AFFECTED SERVICES: Database maintenance on multiple systems, including but not limited to: CommonSpot, Activity Workflow, Ad Astra, Adirondack, APEX, Advance, CAS, Custom Apps, Dars, Integration Accounts, Environmental Safety Tracking, Guest Network, IDM, Institutional Research, JBoss SOA, Mulesoft, MyID, NetOhio, Netreg, Nirvana, OBI Scheduling/Reporting, RMAN catalog, SFA scholarships, Transferology, VMware vCenter, Workforce IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
May 28
[Scheduled] Most OHIO online services, maintenance
Saturday, 05/28/16, 4:00am-7:00am AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related app VMware Horizon View (VDI) IMPACT Multiple interruptions some time during this window PURPOSE Troubleshooting related to recent firewall-related network outages
May 28
[Scheduled] CommonSpot authoring, maintenance
SATURDAY, 05/28/16, 12:05am AFFECTED SERVICES: CommonSpot authoring IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
May 28
[Scheduled] Internet/phones in Morton Hall, maintenance
Thursday, 05/26/16, 06:00pm AFFECTED SERVICES: MORTON HALL First Floor- rooms 140, 142, 144, 146, 148, 150 Second Floor-entire floor Third Floor-Suite 315 Wired Internet WiFi Telephones IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to replace a switch
May 26
OBI Reporting, down for all users
5/26/16 7:44 am - Issue was an unintended side effect of automated patching. Will explore options to prevent this problem in the future. Service restored AFFECTED SERVICES: Oracle Business Intelligence (OBI Reporting) IMPACT Down for all users 05/26/16, 07:44 am/pm: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222.
May 26
[Scheduled] Dublin campus network & telephones
SATURDAY, 5/21/16, 9:00 am - 10:30 am AFFECTED SERVICES Dublin campus Wired internet WiFi Telephones IMPACT Single 10 minute outage some time during this window PURPOSE Upgrade network equipment NOTE: This work was rescheduled from 5/11/16.
May 21
[Scheduled] PeopleSoft SIS & related apps, maintenance
Saturday, 5/21/2016, 12:10A-2:00A AFFECTED SERVICES: My OHIO Student Center Course Offerings Faculty & Advising Center Advisee lists Class lists DARS Grade rosters Textbook PeopleSoft administrative screens Authorized User payment portal Enrollment and degree verification letters IMPACT Single interruption some time during this window PURPOSE Apply required system updates
May 21
[Scheduled] e-Biz & related apps, monthly maintenance
FRIDAY-MONDAY, 5/20/16, 5:00PM - 5/23/16, 7:00AM AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
May 20
Footprints, down for all users
5/18/16 - Service restored after installing an updated security certificate in the app. AFFECTED SERVICES Footprints IMPACT Down for all users
May 18
[Scheduled] Network & telephones in specific buildings
Tuesday, 5/17/16, 1 am - 11 am AFFECTED SERVICES Wired internet WiFi Telephones IMPACT A Facilities scheduled power outage will cause services to go down in the buildings listed below if the outage lasts longer than the network's battery backups have capacity for: Biddle Hall Bush Hall Gamertsfelder Hall Perkins Hall Shively Hall Tiffin Hall PURPOSE Facilities Management scheduled power outage
May 17
[Scheduled] Network & telephones in specific buildings
Monday, 5/16/16, 2 am - 8 am AFFECTED SERVICES Wired internet WiFi Telephones IMPACT A Facilities scheduled power outage will cause services to go down in the buildings listed below if the outage lasts longer than the network's battery backups have capacity for: Athena Theater Hudson Health Center James Hall Kantner Hall McCracken Hall Memorial Auditorium Putnam Hall Robert Glidden Hall RTV Communications Building Schoonover Center Sculpture Studio Seigfred Hall Voigt Hall Yamada International House PURPOSE Facilities Management scheduled power outage
May 16
Identity Manager (ITIM), down for all users
5/16/16, 5:25 pm - Service restored. Outage caused by a server process running out of memory. We will be investigating why this particular process is having this issue. AFFECTED SERVICES Identity Manager (ITIM) Password resets, account activations IMPACT Down for all users
May 16
Most OHIO online services, down for all users
5/15/16 5:42 am - Service restored. Outage appears to be related to other recent firewall problems. We will continue to work with our vendor to identify a permanent fix. AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn Catmail Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Down for all users
May 15
Database maintenance
Saturday, 05/14/16, 12:01am AFFECTED SERVICES: Database Maintenance for: OnBase Developer Tools Workforce Reporting DBA's Enterprise Manager IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
May 14
Most OHIO online services, down for all users
5/13/16, 9:45 am - Service restored after rebooting the university’s firewall. Technicians continue to work with engineers from our firewall’s manufacturer to determine whether this outage is related to similar outages in the past and to identify steps to prevent future outages. AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn Catmail Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Down for all users Periodic updates will be posted until service has been restored.
May 13
NetReg, down for all users
Service restored after restarting the app. Likely a side effect of the earlier data center network outage. AFFECTED SERVICES NetReg IMPACT Down for all users
May 13
Catmail. service advisory from Microsoft
*Incident EX46155 - E-Mail and calendar access - Service degradation* *Update:* May 13, 2016 15:43 PM EDT *Current Status:* Engineers are investigating an issue in which some users are experiencing problems with meeting update notifications on their iOS and Android mobile devices. It was determined that a recent update caused this issue. Engineers have developed a fix for the underlying code issue and are now testing it. Engineers anticipate that the solution will be ready to begin deployment within 4-6 hours. Once the deployment is underway, it may take up to 72 hours to complete. *User Impact:* Users are receiving repeated meeting update notifications on their iOS, Android, and Windows Mobile devices. This is only affecting meetings that were created or updated from an iOS, Android, or Windows Mobile device connecting to the service via Exchange ActiveSync (EAS). *Scope of Impact:* A very limited number of customers and users appear to be impacted. Some customers have reported that their organization is affected by this issue. *Incident Start Time:* Wednesday, May 4, 2016, at 7:00 PM UTC *Preliminary Root Cause:* An update intended to enhance Exchange Online service functionality caused a code regression within the Exchange ActiveSync component that processes meeting notifications. *Next Update by:* Saturday, May 14, 2016, at 1:00 AM UTC
May 13
[Scheduled] University telephones
Thursday, 5/12/16, 8:0 pm - 11:55 pm AFFECTED SERVICES University telephones IMPACT Single brief interruption some time during this window Interruption will not be system-wide: Individual telephones may re-boot at some point during the work PURPOSE Apply required system updates
May 12
[Scheduled] Internet in HRTC, maintenance
Thursday, 05/12/16, 06:00pm AFFECTED SERVICES: HRTC Wired Internet WiFi IMPACT Wifi will be unavailable during this time. Some wired connections will be unavailable during this time. PURPOSE Regularly scheduled maintenance to swap out equipment.
May 12
Account activations & password changes, down for all users
5/12/16, 2:30 pm: Service restored. Outage cause: canceling of an identity feed triggered a process that resulted in a database lock AFFECTED SERVICES iTIM Account activations Password changes IMPACT Down for all users
May 12
Network & telephones, degraded performance
5/9/16 - 8:06 pm - 8:24 pm Core routers rebooted. Network down for all users during this reboot. AFFECTED SERVICES Wired internet WiFi Telephones IMPACT Intermittent degraded performance, including slow network access and telephone calls where one party is unable to hear the other. ADDITIONAL DETAILS We have received reports of this issue in Baker, Chubb, Cutler, Clippinger, Grover, Stocker and Wilson Hall (administrative building). If you encounter these issues in your location, please report them to the IT Service Desk, https://www.ohio.edu/oitech or 740-593-1222.
May 9
University telephones in Chubb Hall
Update, 11:35am: Technicians are working with our vendor in continued investigation of telephone network issues. Please be advised that some computers' wired connections may be affected by the same problem affecting the phones; we are looking into the entirety of network reports in the building. AFFECTED SERVICES: University telephones in Chubb Hall IMPACT Down for some users Periodic updates will be posted until service has been restored.
May 9
Proctorville, Cambridge & Zanesville network, down for all users
Service restored for Cambridge & Zanesville at 12:52 am, Proctorville at 7:06am. Issue was related to an Internet provider equipment failure. AFFECTED SERVICES Proctorville, Cambridge & Zanesville network IMPACT Down for all users
May 9
Network & telephones in Baker Center, degraded performance
AFFECTED SERVICES: Baker University Center Wired Internet WiFi University telephones IMPACT Degraded performance and intermittent outages in some areas. Periodic updates will be posted until service has been restored.
May 9
Network & telephones in Wilson Hall, degraded performance
AFFECTED SERVICES: Wilson Hall (College Green) Wired Internet WiFi University telephones IMPACT Degraded performance and intermittent outages in some areas. Periodic updates will be posted until service has been restored.
May 9
Adobe Connect, degraded performance
5/12/16 - Service currently is available; however, a few student account logins may not work correctly. If you are unable to invite a student to a meeting room, set the meeting to either open access or to allow approved guest access and have that student enter as a guest. AFFECTED SERVICES Adobe Connect IMPACT degraded performance - users unable to create new meetings
May 6
Network and telephone service, down for some users
5/6/16, 9:50 pm - Service restored. Outage was caused by physical damage to a major fiber optic cable. The cable was not entirely severed, which is why the issue was only intermittent. We have bypassed the section until repairs can be completed. In the meantime, network performance should be back to normal. If you notice any lingering issues, please report them to the IT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. 5/6/16, 8:01 pm - Techs continue to work with vendor to troubleshoot intermittent issues. Will update status in morning, or sooner if issue is resolved. 5/6/16, 4:15 pm: We will be disabling and re-enabling the network in individual buildings in an attempt to isolate the issue. 5/6/16, 3:50 pm: Network and telephones continue to experience intermittent interruptions for some users. Vendor support engineers are assisting with the troubleshooting. AFFECTED SERVICES: Wired Internet WiFi University telephones IMPACT Down for some users Periodic updates will be posted until service has been restored.
May 6
[Scheduled] Adobe Connect, maintenance
AFFECTED SERVICES Adobe Connect IMPACT Down for all users PURPOSE Major system upgrade Multiple enhancements, but no significant interface changes. Improvements include: Chrome & Firefox will work with the Adobe Connect plugin. Hosts will be able to record meetings directly to their own computer in either FLV or MP4 format. Easier audio setup. Improved video/webcam controls. Ability to hide the Whiteboard's toolbar. Participants will be able to save the Whiteboard as a PNG image. After the upgrade, the web address will change from adobeconnect.oit.ohio.edu to connect.ohio.edu. This upgrade covers two versions. For a full list of changes, visit both sites below: http://blogs.adobe.com/adobeconnect/2013/08/introducing-adobe-connect-9-1.html https://helpx.adobe.com/adobe-connect/release-note/connect-95-whats-new.html
May 4
[Scheduled] Blackboard Learn, annual upgrade
Wednesday, 5/4/16, 5:00 pm - Sunday, 5/8/16, 12:00 pm AFFECTED SERVICES: Blackboard Learn Panopto Lecture Capture IMPACT Down for entire window PURPOSE Annual system upgrade: Blackboard Learn will be unavailable throughout this window. This upgrade focuses on improving performance, reliability and disaster recovery capabilities. No major changes to tools, features or look and feel. As Panopto is accessed via Blackboard, it too will be unavailable for the duration of this Blackboard work
May 4
e-Business & related apps, down for all users
8:54 am am/pm: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Down for all users Periodic updates will be posted until service has been restored.
May 4
[Scheduled] Internet/phones in CARR HALL, maintenance
Tuesday, 5/3/16, 9:00-10:00AM AFFECTED SERVICES: CARR HALL Wired Internet WiFi Telephones IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
May 3
[Scheduled] Pharos printing, maintenance
Tuesday, 5/3/16, 6:00-8:25PM (Note time change) AFFECTED SERVICES: Student printing via Pharos Faculty/Staff printing via Pharos IMPACT Down for entire window PURPOSE Apply required system updates
May 3
e-Biz & My HR, intermittent interruptions
6:36 pm: Service restored. We will continue to monitor the system as usage picks back up tomorrow morning. AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information IMPACT Intermittent login interruptions System will be rebooted to restore service. This could cause a brief outage.
May 3
MyHR (My Personal Information), down for all users
Service restored at 8:36 am. AFFECTED SERVICES: My Personal Information (myhr.ohio.edu) IMPACT Down for all users Periodic updates will be posted until service has been restored
May 2

April 2016

[Scheduled] Media Server maintenance
Saturday, 4/30/16, 12:01 AM - 12:11 AM AFFECTED SERVICES: Flash Media Server (media.ohio.edu) IMPACT Down for entire window PURPOSE At midnight the media.ohio.edu service will be down for 10 minutes to add additional memory to support anticipated demand during Commencement.
Apr 30
Pharos printing, down for all users
AFFECTED SERVICES: Student printing via Pharos Faculty/Staff printing via Pharos IMPACT Down for all users Service restored after restarting a system that did not come back online after an automated system update.
Apr 28
[scheduled] Cleveland Campus - Pharos printing, maintenance
Wednesday, 4/27/16, 10:00-11:59PM AFFECTED SERVICES: CLEVELAND CAMPUS ONLY Student printing via Pharos Faculty/Staff printing via Pharos IMPACT Single 60-minute interruption some time during this window which may extend to the full 2-hour window. PURPOSE Apply required system updates
Apr 27
[Scheduled] Internet & telephones, maintenance
Wednesday, 4/27/16, 4:00-8:00AM AFFECTED SERVICES: Wired Internet WiFi Telephones IMPACT Single interruption (<1 minute) some time during this window NOTE to Blackboard Learn users: Do not perform any assessment-related work (exams, quizzes, assignments, grading, etc.) in Blackboard during the 4:00-4:30AM portion of this work. PURPOSE Regularly scheduled maintenance to apply system updates
Apr 27
[Scheduled] OBI Reporting (OBIEE), maintenance
Tuesday, 4/26/16, 8:00-10:00PM AFFECTED SERVICES: Oracle Business Intelligence (OBI Reporting/OBIEE) IMPACT Two 15-minute outages during this window. PURPOSE Apply required system updates
Apr 26
MyOHIO portal Catmail preview, down for all users
9:57 am - Service restored after restarting a process that had stopped responding. AFFECTED SERVICES Catmail preview tool inside the MyOHIO portal IMPACT Down for all users Currently restarting the affected service - should restore service within 30 minutes. Catmail itself is not down, just the portal preview. Catmail can be reached directly at https://catmail.ohio.edu.
Apr 25
Panopto lecture capture, maintenance
Saturday, 4/23/16, 12:01 am - 5:00 am AFFECTED SERVICES Panopto lecture capture IMPACT 12:01 am - 12:30 am: Down for all users 12:31 am - 5:00 am: Existing recordings available for viewing. Creation of new recordings disabled. After the work is completed, content authors will need to update their server settings before they will be able to make new recordings. PURPOSE Upgrade to the latest version of Panopto Change the way the service is hosted to improve reliability and availability
Apr 23
Bobcay Buy, down for all users
11:02 AM Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Bobcat Buy IMPACT Down for all users Periodic updates will be posted until service has been restored.
Apr 21
Network & telephones in Tiffin, down for some users
04/19/16, 09:23 am: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Tiffin Wired Internet WiFi University telephones IMPACT Down for some users Periodic updates will be posted until service has been restored.
Apr 19
Dublin Campus power outage may affect network & telephones
Electrical service restored per Dublin campus and AEP (approx. 1:30PM). There is currently a power outage on the Dublin campus, affecting buildings A and D. AEP advises this was caused by a substation failure, and are projecting restoration of power as early as 3:00pm today. Network battery backups report sufficient supply for at least the next few hours, but should they be exhausted, both network and telephone connectivity will be affected.
Apr 19
Front Door web pages, down for some users
4/19/16, 11:33 am - Service restored after restarting the affected server. AFFECTED SERVICES Front Door web pages hosted on ww2 (static page server) IMPACT Down for some users
Apr 19
Class Climate, degraded performance
4/19/16 12:00 pm - Service restored. Slowness was caused by high traffic volumes (over 90 surveys active at the same time). AFFECTED SERVICES Class Climate IMPACT Degraded performance
Apr 18
[Scheduled] Multiple academic & admin apps, maintenance
Saturday, 4/16/16, 7:00 am - 7:20 am AFFECTED SERVICES AdAstra Apex Single sign on (Logins for Box, Qualtrics, Catmail, OneDrive, etc.) Custom apps (PeopleSoft, Activity Workflow, SFA Scholarships) DARS IDM IR (IRDegree, IRWarehouse, OUIRQuery) Mulesoft NetOhio NetReg OBI scheduler VMware Vcenter Workforce IMPACT Brief outage some time during this window PURPOSE Install required updates on a system that supports the above listed apps
Apr 16
[Scheduled] Wireless network, maintenance
Saturday, 4/16/16, 12:01am-4:00am AFFECTED SERVICES Wireless network on all campuses IMPACT Single 15 minute outage some time during this window This will be a rolling outage, so at any given point during the work, only a limited number of wireless access points will be offline PURPOSE Install required system updates on our wireless controllers
Apr 16
[Scheduled] e-Business & related applications, maintenance
AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View IMPACT: Services will be down during this window. PURPOSE: Regularly scheduled maintenance to apply required system updates.
Apr 15
OneCard/eAccounts intermittent interruptions
4/15/16, 3:39 pm - Service restored. Outage was caused by a problem on the vendor's side that affected all of their uinversity customers across the country. AFFECTED SERVICES: OneCard / eAccounts IMPACT Intermittent interruptions to OneCard / eAccounts; users may be unable to access OneCard website. Periodic updates will be posted until service has been restored.
Apr 15
Class Climate, down for some users
4/21/16 - The Class Climate email issues we had on Friday April 15th were caused by human error when someone accidentally deleted data from the system. We have rebuilt the lost participant emails to the best of our abilities for the current term. To reduce the likelihood of this happening again, we will be contacting everyone with administrative rights to make sure they understand how this happened and what they should do to avoid it in the future. We also will investigate technical options to restrict access to this particular function. 4/15/16, 3:00 pm - Service restored. Email addresses were added back into the system. AFFECTED SERVICES Class Climate IMPACT Down for some users Unable to distribute evaluations because email addresses come back as missing
Apr 15
Network in Academic Research Center, down for some users
04/15/16, 09:06 am: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Academic Research Center 3rd floor wired internet / telephones and wifi coverage on 3rd floor IMPACT Down for some users Service was down for approx 10 minutes, caused by faulty AC unit, Facilities staff currently on site for repair.
Apr 15
Lancaster campus network & telephones, down for all users
4/15/16, 4:21 pm - Service restored. Lancaster campus Facilities has confirmed that he electrical power problems that caused this outage have been repaired. 2:55 pm, 4/15/16 - This outage was the result of a partial power outage that is affecting our networking equipment on the Lancaster campus. Power still has not been fully restored, so the outage continues. AFFECTED SERVICES: Lancaster Campus Wired Internet WiFi University telephones IMPACT Down for all users Periodic updates will be posted until service has been restored.
Apr 15
Pharos printing
4/15/16, 5:03 pm - Service restored. Technicians continue to investigate the root cause of the problem. Please report any lingering issues to the OIT Service Desk at 740-593-1222 or https://www.ohio.edu/oitech AFFECTED SERVICES Student printing via Pharos Faculty/staff printing via Pharos IMPACT Degraded performance
Apr 15
Network & telephones at the Ridges and University Courtyard, down for most users
RESOLVED, 2:55PM. Technicians determined root cause was a damaged fiber. 2:46pm - Users continue to report issues. Technicians are investigating. 04/13/16, 2:28pm: Service restored. Technicians continue to investigate the root cause. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: The Ridges and University Courtyard Wired Internet WiFi University telephones IMPACT Down for most users Periodic updates will be posted until service has been restored.
Apr 13
[Scheduled] Network maintenance
AFFECTED SERVICES: Wired Internet WiFi IMPACT 4:00 am - 7:00 am – THE RIDGES May be a brief disruption lasting less than two minutes 5:00 am - 7:00 am - WREN STADIUM, PRUITT FIELD Network outage expected during this time. 5:00 am - 7:00 am – SEVERAL BUILDINGS (see below) Less than two minute network outage per building: Alden Library Biddle Botanical Glidden Gamertsfelder Jefferson Johnson Jennings Kantner Lincoln Putnam Read RTV Scott Quad Seigfred Hall Shively Hall Stocker Center Tiffin Trisolini Wilson (west) Wren Stadium PURPOSE Regularly scheduled maintenance
Apr 6
[Scheduled] Printing (ID swipe & Pharos), maintenance Cleveland Campus
Has been rescheduled to: Tuesday, 04/05/16, 09:00pm AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Multiple interruptions some time during this window: Cleveland Campus Only PURPOSE Apply required system updates
Apr 5
Kodak Prinergy server - degraded performance
AFFECTED SERVICES: Kodak Prinergy server, performance degraded. File transfers very slow. IMPACT Degraded performance Periodic updates will be posted until service has been restored.
Apr 5
Mac Mail & iCal, down for some users
4/11/16, 3:25 pm: Service restored. Follow up from Microsoft: *Exchange Online Incident EX44931* *Final Status:* The deployment of the fix is complete and engineers have confirmed service restoration. *User Impact:* Affected users were unable to synchronize their Exchange Online calendars when connecting via EWS (Exchange Web Services). This issue only affected calendar synchronization between Exchange Online and the email app on Mac OS X. *Scope of Impact:* Many customers likely had users experiencing impact related to this event. Some customers reported that their organization was affected by this issue. *Incident Start Time:* Tuesday, March 29, 2016, at 10:47 PM UTC *Incident End Time:* Monday, April 11, 2016, at 6:00 PM UTC *Preliminary Root Cause:* A recent update was deployed that caused a configuration issue affecting calendar synchronization via EWS. *Next Steps:* Review procedures for validating service updates as the configuration issue was not identified during the testing phase of the development process. A post-incident report will be available on the Service Health Dashboard within five business days. AFFECTED SERVICES Mac Mail & iCal IMPACT Down for some users ADDITIONAL DETAILS Microsoft has identified an issue on their end that is affecting calendar synchronization for some Mac iCal users. They will be rolling out a fix in the next few days. It's unclear if this fix will also resolve similar sync problems with Mac Mail. Outlook and OWA are not affected by this issue. Periodic updates will be posted until service has been restored.
Apr 5
[Scheduled] SEVIS / FsaAtlas maintenance
Monday, April 4, 2016 - 5:45-6:20am AFFECTED SERVICES: SEVIS/FsaAtlas IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Apr 4
Bobcat Buy, down for all users
4/1/16, 1:17 PM: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Bobcat Buy IMPACT Down for all users Periodic updates will be posted until service has been restored.
Apr 1

March 2016

Internet/phones in CHUBB
THURSDAY, 3/31/16, 6:00PM - 7:00PM AFFECTED SERVICES: CHUBB HALL, FIRST FLOOR Wired Internet WiFi Telephones IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system (hardware) updates
Mar 31
DUBLIN campus network & telephones, degraded performance
3/28/16, 3:45pm: Service restored. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. CORRECTION: The UPS replacement will occur shortly, and is expected to be complete by 3:30PM. UPDATE: Technicians are replacing the UPS for the POS firewall and Pharos/SCCM server. There will be a brief service interruption between 12:45-2:00. AFFECTED SERVICES: DUBLIN Campus Wired Internet WiFi University telephones IMPACT Intermittent interruptions; appear to be due to power failure which occurred shortly after 10:00am. Routers are back up, but some firewalls are still down, and the voicegateway is nonresponsive. Periodic updates will be posted until service has been restored.
Mar 28
[Scheduled] Qualtrics, maintenance
AFFECTED SERVICES Qualtrics IMPACT Intermittent interruptions during these windows PURPOSE Vendor-scheduled maintenance to their West Coast data center Dear Qualtrics Brand Admin, We continuously strive to provide a high level of stability and reliability for our customers. As such, we are conducting a scheduled maintenance on our West Coast data center during the following times: Friday, March 18, 2016 from 10:00 PM - 10:30 PM MST / Saturday, March 19, 2016 from 4:00 AM - 4:30 AM UTC. Friday, March 25, 2016 from 10:00 PM - 10:30 PM MST / Saturday, March 26, 2016 from 4:00 AM - 4:30 AM UTC. During the maintenance window you may experience intermittent connectivity to Qualtrics services. Respondents may experience an inability to access surveys or submit responses during this time. If you are still experiencing technical issues after the maintenance window has ended, please reach out to our support team at support@qualtrics.com or 801-374-6682. Thank You, Qualtrics Client Success
Mar 26
[Scheduled] Pharos printing, maintenance
Friday, 3/25/16, 6:00-6:30 am AFFECTED SERVICES: Student printing via Pharos Faculty/Staff printing via Pharos IMPACT Single interruption some time during this window PURPOSE Apply required system updates
Mar 25
[Scheduled] Internet, maintenance
Thursday, 03/24/16, 04:30am - 05:30am AFFECTED SERVICES: Wired Internet WiFi IMPACT None expected, but there is a possibility of a single interruption of less than 5 minutes some time during this window. PURPOSE Regularly scheduled maintenance
Mar 24
PeopleSoft SIS & OBI Reporting: down for all users
3/24/16, 2:20 am - OBI service restored. App has temporarily been moved out from behind SSO while we identify the root cause of the problem. 9:11 pm - OBI reporting remains unavailable. Techs investigating. All other services working normally. 8:49 pm - Service mostly restored. OBI reporting may take a few minutes to resume accepting logins Outage caused by an expired security certificate. Service should be restored shortly. AFFECTED SERVICES PeopleSoft SIS OBI reporting IMPACT users unable to log in
Mar 23
[Scheduled] Internet/phones in ALDEN, maintenance
AFFECTED SERVICES: ALDEN, Scripps side of 4th Floor Wired Internet WiFi Telephones IMPACT All users on the Scripps side of Alden 4th floor will be offline for the first 30 minutes of the outage; individual users may experience intermittent interruptions until the work is complete. PURPOSE Regularly scheduled maintenance to apply system updates
Mar 22
[Scheduled] Most OHIO online services, maintenance
Sunday, 3/20/16, 12:05 am - 2:00 am AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn VMware Horizon View (VDI) Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Single interruption of at least 30 minutes some time during this window PURPOSE Repairs yesterday did not eliminate the network issues that have been affecting Athens campus printing and VDI. This work will bypass the problem areas in our equipment while vendor engineers continue to troubleshoot.
Mar 20
[Scheduled] Most OHIO online services, maintenance
Saturday, 03/19/16, 12:05 am - 2:00 am AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn VMware Horizon View (VDI) Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Single interruption of at least 30 minutes some time during this window PURPOSE Repair core networking equipment as part of ongoing efforts to eliminate an issue that caused intermittent interruptions for Pharos printing in locations like Alden Library as well as for virtual desktop sessions. As part of this work, the network will be set back to its configuration when the problems were happening in February. Once the work has been completed, there is the possibility that issues similar to those that happened in February may return. We apologize for the inconvenience: this repair cannot be tested 'offline,' and we will not know if it has eliminated the problem until it has been applied.
Mar 19
OnBase, degraded performance
3/19/16, 12:32 pm - service restored. Outage caused by expired security certificate AFFECTED SERVICES OnBase IMPACT Degraded performance: users receiving an 'untrusted connection' when trying to access the app
Mar 19
Pharos printing & VDI/VMware Horizon View
3/19/16, 11:08 am - Service restored Additional work will be needed during tonight's maintenance window to ensure that issues do not come back. Our vendor engineers have yet to isolate the root cause of these network problems, so work likely will be needed during future maintenance windows as well. 3/19/16, 10:25 am - We have made some network changes that appear to have eliminated the issues. Please report any failed print jobs or VDI session interruptions to the OIT Service Desk. AFFECTED SERVICES Pharos printing Student printing in Athens campus locations like Alden Library Faculty/staff printing via Pharos VDI/VMware Horizon View client IMPACT Degraded performance Student print jobs may fail and result in a "[free print]" error. Faculty/staff print jobs will fail silently with no error message Possibility of interrupted connections for VDI sessions
Mar 19
[Scheduled] e-Business & related applications, maintenance
AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View IMPACT: Services will be down during this window. PURPOSE: Regularly scheduled maintenance to apply required system updates.
Mar 18
Concur, down for all users
3/19/16, 1:45 pm - Service restored 3/19/16, 9:40 am - Concur is still down this morning. Unclear whether the vendor applied their fix last night or not. We have reported the issue to them. 3/18/16, 9:40 pm - Concur remains down, but their technical support states that they have made progress in identifying a fix and intend to apply that fix later tonight. 3/18/16, 12:24 pm - We have received word from our Concur vendor that this a global problem on their end affecting all Concur users. They expect to have the problem resolved before the close of business today. We will send an update when service is restored. 03/18/16, 10:34 am: Technicians continue to troubleshoot. We will update this status every two hours until the outage has been resolved. AFFECTED SERVICES: Concur IMPACT Down for all users Periodic updates will be posted until service has been restored.
Mar 18
[Scheduled] Printing (ID swipe & Pharos), maintenance Chillicothe Campus
Thursday, 03/17/16, 09:00pm AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Multiple interruptions some time during this window: Chillicothe Campus Only PURPOSE Apply required system updates
Mar 17
e-Business & related apps, degraded performance
03/17/16, 05:10pm: Service restored. Technicians continue to investigate the root cause. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Degraded performance Periodic updates will be posted until service has been restored
Mar 17
PeopleSoft SIS & related apps, down for some users
03/16/16, 2:24 pm: Service restored. Technicians continue to investigate the root cause. Please report any lingering issues to the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. ___________________________________________________________________________________________ AFFECTED SERVICES: Faculty & Advising Center Advisee lists Class lists DARS Grade rosters Textbook PeopleSoft administrative screens Authorized User payment portal Enrollment and degree verification letters IMPACT Down for some users Periodic updates will be posted until service has been restored.
Mar 16
[Scheduled] Printing (ID swipe & Pharos), maintenance Dublin Campus
Tuesday, 03/15/16, 09:00pm AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Multiple interruptions some time during this window: Dublin Campus Only PURPOSE Apply required system updates
Mar 15
HIPAA virtual desktop environment, down for some users
Service restored at 6:25 pm. Outage caused when devices lost their DHCP connections. AFFECTED SERVICES HIPAA virtual desktop (VDI) environment IMPACT Down for some users
Mar 14
Alpha Xi Delta wifi, down for some users
3/12/16, 8:18 am - Service restored. Outage was caused by a faulty UPS unit. AFFECTED SERVICES Wireless Internet in Alpha Xi Delta IMPACT Down for some users
Mar 12
Pharos printing & VDI/VMware Horizon View
3/13/16, 11:57 pm - Service should not be experiencing any network errors at this point; however, additional work still may be needed in the future. 3/11, 6:26 pm - We will be making some changes tonight to our central network equipment. Expect a single, less than 5 minute outage some time during the published 12:05 am - 2:00 am window on 3/12. Engineers will continue to troubleshoot throughout the weekend, but with no expected outages other than those during the already published nightly window. Friday, 3/11/16, 4:30 pm Changes made during today's troubleshooting have temporarily resolved the network issues that were affecting Pharos printing and VDI/VMware Horizon View; however, the problem has only been bypassed. Additional work will be needed to identify the root cause and apply a permanent fix. This is a complicated process: Multiple engineers from our network vendor have been on site working in tandem with OIT staff since March 10. The troubleshooting has involved multiple changes to our network setup followed by intense analysis of the effects of those changes. For example, today's work involved replicating the conditions of last month's outages and then capturing data from several interruptions as they happened. This detailed analysis is starting to pay off. We have identified likely problem areas and will focus our attention on those areas in the coming days. Doing so may require some brief interruptions during our advertised 12:05 am - 2:00 am windows. We will do our best to minimize any such interruptions. AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos VDI/VMware Horizon View IMPACT Intermittent interruptions These interruptions are part of ongoing work to identify and repair the problem that caused outages during February.
Mar 11
[Scheduled] Most OHIO online services, maintenance
3/14/16, 7:46 pm - No disruptions expected during the 12:05am - 2:00am window on 3/15/16 3/11/16, 6:26 pm - We will be making some changes tonight to our central network equipment this weekend. You can expect a single, less than 5 minute outage some time during the published 12:05 am - 2:00 am window on 3/12 and likely similar brief interruptions during the windows on 13th and 14th. Engineers will continue to troubleshoot throughout the weekend, but that work will not be disruptive beyond the brief interruptions mentioned above. March 10, 2016 - March 16, 2016, 12:05 am - 2:00 am each day March 11: Expect at least two brief interruptions, during the early part of this window March 12: Expect a single brief interruption, less than 5 minutes, some time during this window AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn VMware Horizon View (VDI) Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Possibility of one or more interruptions during this time window each day. Because of the unpredictable nature of this work, we recommend not doing any graded work during these hours. PURPOSE Vendor engineering staff will be making a number of changes to our network configuration to improve reliability and address problems that caused several recent outages.
Mar 10
[Scheduled] Printing (ID swipe & Pharos), maintenance Pickerington Campus
Thursday, 03/10/16, 09:00pm AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Multiple interruptions some time during this window: Pickerington Campus Only PURPOSE Apply required system updates
Mar 10
Regional campus network & telephones, degraded performance
Wednesday, March 09, 2016; 4:33 pm AFFECTED SERVICES: Proctorville Center Wired Internet WiFi University telephones IMPACT At approximately 4:30pm , the Proctorville Center experienced a brief disruption to network services, which has been resolved. Those experiencing continued difficulties are asked to contact the Service Desk at 740-593-1222
Mar 9
[Scheduled] Printing (ID swipe & Pharos), maintenance Lancaster Campus
Tuesday, 03/08/16, 09:00pm AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Multiple interruptions some time during this window: Lancaster Campus Only PURPOSE Apply required system updates
Mar 8
[Scheduled] VMware Horizon View, maintenance
Saturday, 03/05/16, 12:01am AFFECTED SERVICES: VMware Horizon View (VDI) IMPACT Down for entire window PURPOSE Regularly scheduled maintenance to apply system updates
Mar 5
[Scheduled] Printing (ID swipe & Pharos), maintenance
Saturday, 03/05/16, 06:00am AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Down for entire window PURPOSE Apply required system updates
Mar 5
[Scheduled] TurnitIn, maintenance
AFFECTED SERVICES Turnitin (Blackboard Learn building block) IMPACT intermittent interruptions during this window PURPOSE vendor scheduled maintenance
Mar 5
[Scheduled] Printing (ID swipe & Pharos), maintenance for Zanesville Campus
Thursday, 03/03/16, 09:00pm AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Multiple interruptions some time during this window: Zanesville Campus Only PURPOSE Apply required system updates
Mar 3
DARS, down for all users
3/3/16, 12:07 pm - Service restored. Additional system resources have been allocated to the affected server to prevent a recurrence of this outage. AFFECTED SERVICES DARS IMPACT Down for all users
Mar 3
[Scheduled] Internet & phones in Stocker Center
AFFECTED SERVICES Stocker Center: wired Internet WiFi telephones IMPACT A Facilities scheduled power outage for the building may cause service interruptions if AC power remains off long enough for network battery backup units to run down.
Mar 2
[Scheduled] Network UPS testing
Wednesday, 3/2/16, 8 am - 9 pm AFFECTED SERVICES Network battery backup testing in: Academic/admin locations 15 Park Place 35 Park Place Accelerator lab Athena Central Foods Innovation Center Memorial Auditorium Ping Center Ridges 7, 10, 14, 22, 23, 25 RTVC Scott Quat Sculpture Lab Seigfred Student locations: Armbruster Bromley University Courtyard Delta Zeta Lincoln Shively True Wray IMPACT Testing should be non-disruptive, but if a battery backup fails during the testing, that location will lose Internet and telephone service until power can be restored. To minimize impact, student areas will be tested during daytime hours, academic/admin locations during the evening
Mar 2
Advance alumni app, down for all users
Service restored. Techs still investigating cause.
Mar 2
[Scheduled] Identity Manager (iTIM)
Tuesday, 3/1/16, 10 am - 10:30 am AFFECTED SERVICES Identity Manager (iTIM) Password changes/resets, account activations IMPACT Single 10 minute outage some time during this window PURPOSE Apply required server update
Mar 1

February 2016

Alumni, down for all users
2/29/16 10:45 am: Service restored. Technicians continue to investigate cause. AFFECTED SERVICES Alumni web app IMPACT Down for all users
Feb 29
Network & telephones in ARC
2/29/16, 5:15 am: Service restored after resetting a tripped electrical breaker. AFFECTED SERVICES Academic Research Center (ARC) Wired Internet WiFi Telephones IMPACT Down for some users on 2nd floor
Feb 29
CommonSpot authoring, down for all users
2/29/16, 9:52 am - Service restored. Outage caused by a server that did not restart properly after an automated system update. AFFECTED SERVICES CommonSpot authoring IMPACT Down for all users
Feb 29
[Scheduled] Most OHIO online services, maintenance
Sunday, 2/28/16, 12:01 am - 2:00 am AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn Catmail Oracle E-Business Suite & related apps PeopleSoft SIS, My OHIO Student Center & related apps IMPACT Single interruption of at least 30 minutes some time during this window. Outage could extend as long as 2 hours for some applications. PURPOSE Repairs to address ongoing problems with: Printing (Student ID swipe & Pharos fac/staff) VDI OULN Alumni app
Feb 28
[Scheduled] e-Biz & related apps, maintenance
Sunday, 2/28/16, 5:00 am - 8:00 am AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Funds Available OU PO Summary View IMPACT Down for entire window PURPOSE Maintenance to apply system updates related to Affordable Care Act
Feb 28
[Scheduled] PeopleSoft SIS, My OHIO Student Center and related apps
Saturday, 2/27/16, 12:05 am - Monday, 2/29/16, 8:00 am AFFECTED SERVICES: My OHIO Student Center Course Offerings Faculty & Advising Center Advisee lists Class lists DARS Grade rosters Textbook PeopleSoft SIS administrative screens Authorized User payment portal Enrollment and degree verification letters IMPACT: Services may be unavailable during this window. If you choose to access the system during this time, keep in mind that applications may go down without notice. PURPOSE: Apply required system updates.
Feb 27
Alden Library network
2/26/16, 12:10 pm: Network switch has been replaced. Service restored. 2/26/16, 11:08 am: Alden locations where users may experience streaming issues: 301a through m, 301t, 303, 308,309,310,312,319,322,323,325,327 and 330 Network tech will attempt to replace the failing piece of hardware in the next hour but will adjust timing of the repair if needed to avoid disrupting any events happening in those rooms. 2/26/16, 10:23 am: Service partially restored. Users able to connect but may have trouble streaming. Tech will replace malfunctioning 3rd floor network switch asap. AFFECTED SERVICES Alden Library Wired internet WiFi IMPACT Down for some users Technician on way to site to reboot malfunctioning piece of hardware.
Feb 26
OULN TMS server
Service restored AFFECTED SERVICES OULN TMS server IMPACT Down for all users
Feb 26
VDI, down for some users
2:54 pm - Service restored AFFECTED SERVICES VDI VMwarwe Horizon View IMPACT Down for some users Client returns a black screen after logging in
Feb 26
University printers, intermittent interruptions
Monday, 2/29/16, 4:46 pm - Following yesterday's data center maintenance, most of the ID swipe and Pharos printing errors appear to have been resolved; however, we will continue to keep a close eye on the service as students return from spring break. If you continue to have problems with documents not printing, please report them to your local lab manager or printer support staff. You also can call the OIT Service Desk at 740-593-1222 or submit a request online at https://www.ohio.edu/oitech Friday, 2/26/16, 1:38 pm Technicians continue to troubleshoot intermittent interruptions with student ID-swipe printers and faculty/staff Pharos printing. This Sunday at 12:05 am, scheduled maintenance in the university data center that may help resolve the problem. In the absence of any new developments, the next update on this outage will be sent on Sunday. 2/25/16, 11:10 am - Technicians continue to troubleshoot. Until this issue is resolved, you usually can fix a failed print job with the following steps: Students: Print job fails with an error message. Go to a different ID-swipe printer within 1 hour. Swipe your ID card and look in your "hold queue" for a print job with the label "[Free Print]". Select that job, and your document should print. Faculty/Staff: Print job fails to print, no error message. Reboot the affected printer. Re-send the document that failed to print. AFFECTED SERVICES: ID card swipe student printing Faculty/Staff printing via Pharos IMPACT Intermittent interruptions Athens campus printers only ADDITIONAL DETAILS Print jobs will fail randomly, often with one of the following errors: Error releasing print job: Cannot connect to printer Error releasing print job: Failed to render document In some cases, students may be charged for the failed job Restarting the affected printer will sometimes allow the job to complete Vendor technical support is involved in troubleshooting this problem
Feb 25
OHIO Front Door web server
8:20 am - We are temporarily disabling a server that did not come back up properly after an automatic system update. This should eliminate the 'server not responding' errors. AFFECTED SERVICES OHIO Front Door Some pages hosted on www.ohio.edu may be unavailable IMPACT Intermittent interruptions
Feb 25
ColdFusion/OHIO Front Door, intermittent interruptions for some users
8:24 am - Issue appears to have been related to an automated system update. 2/24/16, 8:06 am - Service restored. Currently working with server admin to identify cause. AFFECTED SERVICES Cold Fusion server (OHIO Front Door) IMPACT Intermittent interruptions for some users (very small subset of CommonSpot users)
Feb 24
Multiple academic & admin apps, OHIO Front Door, down for all users
9:52 am - Outage was caused by a hardware failure in a piece of data center infrastructure combined with a bug that prevented secondary/backup hardware from taking over seamlessly. Defective unit has been replaced, and our vendor will be sending us replacements for the backup units as well that have been patched to remove the bug that caused the problem. 8:34 am - DARS service restored. Techs continue to investigate 8:30 am - DARS has stopped processing requests. Technicians are restarting the server. Service restored. Technicians still investigating root cause. AFFECTED SERVICES AdAstra Apex Custom apps (PeopleSoft) DARS Mulesoft NetOhio NetReg OBI scheduler OHIO Front Door web server (CommonSpot) VMware Vcenter Workforce Alumni Services - Ellucian Advance IMPACT Down for all users
Feb 23
e-biz & related apps, down for all users
8:15 am - Service restored after server restart AFFECTED SERVICES e-Business & related apps IMPACT down for all users
Feb 22
OULN TMS server
Outage was an issue with the connection between the server and remote locations. Server recovered on its own. AFFECTED SERVICES OULN TMS server IMPACT down for all users
Feb 22
Business systems web apps
Service restored after restarting a server that did not come back online properly after an automated system update AFFECTED SERVICES Business systems web apps, including FA View and Student Rapid Hire IMPACT down for some users
Feb 22
Funds Available View, down for all users
Service restored AFFECTED SERVICES Funds Available View IMPACT Down for all users
Feb 22
[Scheduled] Internet & telephone in some Ridges locations
Saturday, 2/20/16, 7 am - 11 am (possibly through 1 am on 2/21) AFFECTED SERVICES Wired Internet Wireless Internet Telephone service IMPACT Services down for all users on The Ridges, except as noted This outage will NOT affect Lin Hall, Buildings 21 & 22, Konneker Research Center or the Child Development Center PURPOSE Facilities Management scheduled power outage. Network and phone outages are a side effect of power being unavailable to communications closets. Once a building's battery backup runs out of reserve power, network and wired telephone service will stop working in that building.
Feb 20
[Scheduled] Pharos printing, Proctorville, maintenance
Saturday, 2/20/16, 9 pm - 11:59 pm AFFECTED SERVICES Pharos printing Proctorville only IMPACT Service down during this window PURPOSE Apply required server update
Feb 20
[Scheduled] Multiple academic & admin apps
AFFECTED SERVICES AdAstra Apex Course Offerings DARS Faculty and Advising Center Mulesoft NetReg OBI scheduler VMware Vcenter Workforce IMPACT One hour outage some time during this window PURPOSE Required database update
Feb 20
Pickering Hall Internet, down for some users
Outage was caused by a failed power supply in a piece of networking equipment. Service restored after replacing the faulty part AFFECTED SERVICES Wired & wireless Internet in Pickering Hall IMPACT Down for some users
Feb 20
Multiple acad & admin apps
Outage was caused by a server not properly coming back online after a system update. AFFECTED SERVICES PeopleSoft custom apps, including Faculty & Advising Center NetReg IMPACT Down for all users
Feb 20
[Scheduled] e-Biz & related applications
AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View IMPACT: Services will be down during this window. PURPOSE: Regularly scheduled maintenance to apply required system updates.
Feb 19
[Scheduled] OnBase
Friday, 2/19/16, 7 pm - 10 pm AFFECTED SERVICES OnBase IMPACT Service will be down for at least a portion of this window PURPOSE Install WorkView module
Feb 19
Clippinger Internet & telephones
Friday, 2/19/16, 2:14 am - 2:49 am Service was restored at 2:49 am when technician replaced a failed power supply for a piece of networking equipment AFFECTED SERVICES Clippinger Hall Internet & telephones IMPACT Down for some users
Feb 19
DCVPN
10:33 am - Outage appears to have been caused by a transient issue and should not recur. We will continue to monitor the affected server. 8:40 am - Service restored after temporarily disabling a malfunctioning server. We currently are investigating the root cause of the problem. AFFECTED SERVICES DCVPN IMPACT Users unable to log in to the service Impact limited to SIS functional offices and IT developers
Feb 18
VMware Horizon View (VDI), down for some users
AFFECTED SERVICES VMware Horizon View (VDI) IMPACT Service down for some users Vendor tech support currently is investigating
Feb 18
[Scheduled] Pharos printing for fac/staff
Wednesday, 2/17/16, 2 pm - 2:10 pm AFFECTED SERVICES Pharos printing for faculty and staff IMPACT Single 5-10 minute interruption PURPOSE Part of ongoing efforts to address intermittent outages for individual printers
Feb 17
VDI
5:32 pm -- Service restored AFFECTED SERVICES VDI IMPACT Users were unable to start new VDI sessions for approximately 20 minutes Brief blip at 5:15pm that woudl have interrupted all existing sessions, but connections restored cleanly
Feb 17
Alumni Advancement
Service restored after restarting a malfunctioning web service. AFFECTED SERVICES Alumni Advancement IMPACT Down for all users
Feb 17
OnBase Unity client, intermittent interruptions
2/19: 9:03 am: Service restored, root cause unknown. Please report continuing issues to Service Desk. 2/19, 8:37 am: Users reporting login troubles again. Techs continue to investigate. 10:34 am: Service restored again. Techs continue to investigate root cause. 10:24 am: Users are again reporting login troubles with OnBase Unity. Techs continue to investigate. 8:37 am: Service restored, we continue to investigate the root cause. Wednesday, 2/17/16, 8:22 am AFFECTED SERVICES OnBase Unity client IMPACT Users reporting that they are unable to log in
Feb 17
Tiffin Hall Internet, down for some users
10:56 am - Service restored after technician reset a malfunctioning piece of network equipment. AFFECTED SERVICES Tiffin Hall Internet IMPACT Down for some users Technician currently on site to investigate
Feb 17
TutorTRAC, down for all users
Service restored after restarting a server. AFFECTED SERVICES TutorTRAC IMPACT Down for all users
Feb 15
Internet, degraded performance
Outage caused by a DDoS attack and was resolved once our ISP filtered out the attack-related traffic. AFFECTED SERVICES Internet IMPACT Degraded performance
Feb 14
[Scheduled] OnBase
AFFECTED SERVICES OnBase IMPACT Service will be down PURPOSE Install required system updates
Feb 13
[Scheduled] McGraw Hill Connect Blackboard Building Block Maintenance
Saturday, 2/13/16, 12:00 am - 1:00 am AFFECTED SERVICES: McGraw Hill Connect Tool within Blackboard Learn IMPACT: McGraw Hill Connect Tool within Blackboard will be unavailable for one hour PURPOSE: Emergency maintenance to repair an issue with the synchronization of grades between McGraw Hill Connect and Blackboard.
Feb 13
Many OHIO onilne services, down for some users
Outages were unintended side effect of scheduled firewall maintenance. Most services were restored within 15 minutes, but some issues continued longer. AFFECTED SERVICES A number of OHIO online services, including PeopleSoft, e-Biz, OBI, Pharos printing, VMware/VDI, and Blackboard Transact. IMPACT Down for some users
Feb 13
Pharos printing, intermittent interruptions
2/25/16, 10:07 am - We continue to see random print job failures for both student ID card swipe printing and faculty/staff printing via Pharos. IT technicians and vendor tech support continue to look for a solution. 2/22/16, 6:45 pm - OIT and vendor technicians spent today troubleshooting intensively on the Pharos print environment; however, the service continues to experience intermittent interruptions that require restarting individual printers to allow print jobs to complete. We will post an update again tomorrow. 2/21/16, 4:55 pm - Alden Library experienced a period of disruption where printers needed to be restarted before nearly every print job. After several server restarts, service appears to be working normally again. We continue to work with our vendor to identify the cause of this problem. 2/19/16, 2:41 pm - Printers continue to experience occasional interruptions. Restarting the affected printer will restore service. Vendor technical support and OIT staff continue to work on indentifying and eliminating the cause. AFFECTED SERVICES Pharos printing for faculty/staff Student ID card swipe printing in Alden Library and other locations IMPACT Intermittent interruptions
Feb 12
Fac/staff printing to Pharos
Fac/staff unable to print to some Pharos-based printers. Restarting the printer seems to resolve the issue.
Feb 11
Intermittent issues with multiple services
9:30 am: Service has been restored. Actual extent of outage was limited to AdAstra and Pharos mobile printing (myprincenter.ohio.edu). Both appear to have been side effects of yesterday's data center outage. Network slowness was caused by a denial of service attack against OARnet, our Internet service provider between 8-8:30 am. Thursday, 2/11/16, 8:34 am AFFECTED SERVICES: Wired & wireless Internet IMPACT: Intermittent interruptions These interruptions are affecting end user connections as well as data center connections, so the problem can appear to be either a complete lack of Internet access or an inability to log into a central service like PeopleSoft SIS
Feb 11
Adobe Connect, OULN Telepresence, Panopto & other apps
AFFECTED SERVICES AdobeConnect, Allegiance Andover Crestron Equitrac EnergyCAP Identity Finder Library Metering OULN Telepresence Panopto Pharos WebTMA WebCtrol Conference Programmer FimSync FusionTransaction VMware IMPACT Multiple brief outages during this window PURPOSE Install required system updates
Feb 10
Most OHIO online services
Wednesday, 2/10/16, 4:44 pm - 6:06 pm AFFECTED SERVICES Most OHIO online services, including Blackboard Learn OHIO Front Door PeopleSoft SIS & My OHIO Student Center Oracle e-Business IMPACT Down for all users ADDITIONAL DETAILS Technicians are actively troubleshooting an issue with the university data center Existing web sessions for cloud hosted services like Catmail, Qualtrics and Box appear to be unaffected; however, if you log out of the service, you may not be able to log back in
Feb 10
[Scheduled] Oracle Business Intelligence (OBI Reporting) maintenance
Saturday, 2/6/16, 8:00 am - 10:00 am AFFECTED SERVICES: Oracle Business Intelligence (OBI Reporting) IMPACT: Service will be down. You will not be able to execute any reports. Agents that are scheduled during this window will not run. PURPOSE: Regularly scheduled maintenance to apply required system updates ADDITIONAL DETAILS: This maintenance will not impact the behavior of existing reports.
Feb 6
Titanium
Friday, 2/5/16, 8:39 am - 8:47 am Service restored after restarting file storage that did not properly come back online after an automated system update. AFFECTED SERVICES Titanium (Counseling Services app) IMPACT Down for all users
Feb 5
Catmail
Thursday Februrary 4, 2016 6:00pm: Service restored. Outage was caused by a lack of disk space on the shibboleth server. Thursday February 4, 2016 5:36pm AFFECTED SERVICES: Catmail IMPACT: Some users are reporting that they receive a redirect error when attempting to login.
Feb 4
Identity manager/iTIM
Service restored at 12:18 pm. Techs have identified the function that caused this outage and have updated the system to prevent future outages. AFFECTED SERVICES Identity Manager Password changes Account activations IMPACT Down for all users
Feb 2

January 2016

Dougan Hall wired & wireless Internet
Service restored at 4:10 pm. Outage caused by a faulty hardware module. Module has been replaced. AFFECTED SERVICES Dougan Hall wired & wireless Internet IMPACT Down for all users
Jan 31
[Scheduled] Blackboard Learn
Saturday, 1/30/15, 12:05 am - 1:00 am AFFECTED SERVICES: Blackboard Learn Panopto Lecture Capture IMPACT: Services will be down during this window. PURPOSE: Regularly scheduled maintenance: New version of SafeAssign Install Norton Publisher tool Apply required system updates
Jan 30
Netreg
AFFECTED SERVICES Network registration web tool IMPACT Down for all users Server did not come back up properly after an automated system update. Service restored after rebooting the affected server.
Jan 30
Internet access, intermittent
10:47 am - OARnet is applying technical measures to filter out the denial of service attack traffic AFFECTED SERVICES Internet access Users on the university network unable to access sites outside of the university Off campus users unable to access university-hosted sites like Blackboard Learn, PeopleSoft SIS, Oracle e-Business, the OHIO Front Door website, etc. IMPACT Intermittent interruptions Technicians from OHIO's Internet provider (OARnet) currently are investigating multiple issues, including a possible denial-of-service attack that is consuming the university's available bandwidth
Jan 30
Multiple web apps on webapps.ohio.edu
AFFECTED SERVICES Course Offerings Faculty and Advising Center OCEAN CERT Textbook Authorized Access Online Graduate Appointments Bobcat Student Orientation GRADS Financial Aid Online Services Scholarship Management System CTL Guest Network Registration CEMS Application for Graduation Alumni IMPACT Down for all users Server did not come back up properly after an automated system update. Service restored after rebooting the affected server.
Jan 30
Student printing at Dublin, Southern & Proctorville
1:34 pm - Proctorville restored. Root cause at all 3 locations: servers did not properly come back up after an automated system update. Physical reboot was required. 9:22 am - Southern restored. Tech en route to Proctorville to restore service there. 8:49 am: Dublin campus service restored. Other locations should be restored once we reboot their servers. AFFECTED SERVICES Student printing (Pharos) at Dublin, Southern & Proctorville IMPACT Service down for some users
Jan 29
Internet access |
Friday, Jan 29, 1:40 am - 2:15 am AFFECTED SERVICES Internet Access to off-campus sites from the campus network Access to university-hosted services from off-campus (Blackboard Learn, Front Door web server, etc.) IMPACT Service down for all users. This appears to have been an issue with our Internet provider. OARnet techs are investigating.
Jan 29
Konneker Research Center network
Service restored, 12:23 pm Thursday, 1/28/16, 10:57 am AFFECTED SERVICES: Konneker Research Center Wireless Internet (WiFi) Wired Ethernet Wired telephones IMPACT: Services are completely down due to a water leak affecting network equipment.
Jan 28
Web pages on ww2.ohio.edu
Service was restored when the underlying web server was restarted. AFFECTED SERVICES Web pages located on the static page server (ww2) IMPACT Service down for some users: "No data was returned" error for pages hosted on ww2.ohio.edu for approximately 10 minutes.
Jan 26
Campus telephone lines, intermittent connection issue
1/26/16, 10:20 am: We have been unable to reproduce the problem and have received no user reports since yesterday. Techs will continue to monitor the telephone system in case the problem reappears. 1/25/16, 3:58: We continue to look into isolated, intermittent cases where callers have difficulty connecting with off campus numbers. Telephone service carriers have been engaged to help troubleshoot. AFFECTED SERVICES: University telephones IMPACT: Currenlty investigating reports of intermittent problems with 'dead air' on calls between university lines and off campus
Jan 22
IMAP access to Catmail, degraded performance
Friday, 1/22/16, 12:15 pm AFFECTED SERVICES IMAP access to Catmail IMPACT Degraded performance for some users Microsoft currently is working on fixing this issue. Status update from Microsoft: Incident EX41924* *Affected product:* Office 365 Exchange Online [Catmail] *Current state:* Restoring service *Current Status:* Engineers completed the development phase of the fix. Subsequently, engineers tested the fix and confirmed that it restores service. Engineers are now deploying the fix to the affected environment. *User Impact:* Affected users are unable to receive email messages when accessing Exchange Online through Internet Message Access Protocol (IMAP). As a workaround, users may be able to access email via Outlook on the web. [Catmail: https://catmail.ohio.edu ] *Customer Impact:* Analysis of incident scope indicates that a limited number of customers appear to be impacted by this event. However, those customers affected likely have a large number of users experiencing impact. Engineers have received a few isolated customer reports of this issue. *Incident Start Time:* Monday, January 18, 2016, at 12:00 AM UTC *Estimated Restoration Time:* By Saturday, January 23, 2016, at 2:00 AM UTC *Preliminary Root Cause:* As part of our efforts to improve service performance, an update was deployed to a subset of code which is responsible for obtaining the subscribed folder list. However, the update caused a code issue that prevented the list from being automatically loaded. *Next Update by:* Saturday, January 23, 2016, at 2:00 AM UTC
Jan 22
[Scheduled] Walter Fieldhouse wireless Internet
Thursday, Jan 21, 6 pm - 7 pm AFFECTED SERVICES Walter Fieldhouse wireless Internet (WiFi) IMPACT Some portions of the building will be down during this window PURPOSE Replace a failing network switch
Jan 21
Walter Fieldhouse WiFi, service degraded for some users
2:39 pm: Service restored after rebooting a network switch Thursday, Jan 21, 2:24 pm AFFECTED SERVICES Walter Fieldhouse WiFi IMAPCT Service degraded for some users
Jan 21
[Scheduled] OBI reporting
Saturday, 1/16/16, 7:00 am - 10:00 am AFFECTED SERVICES: Oracle Business Intelligence (OBI Reporting) IMPACT: Service will be down. You will not be able to execute any reports. Agents that are scheduled during this window will not run. PURPOSE: Regularly scheduled maintenance to apply required system updates ADDITIONAL DETAILS: This maintenance will not impact the behavior of existing reports.
Jan 16
[Scheduled] Various web apps
AFFECTED SERVICES: ALUMNI, Application for Graduation, CEMS, CTL, Guest Network Registration, GRADS, and transcripts IMPACT: Services will be down during this window PURPOSE: Upgrade server to prevent future outages
Jan 16
[Scheduled] e-Biz and related applications
Start: Friday, Jan 15, 5 pm End: Monday, Jan 18, 7 am AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View IMPACT: e-Business and related services may be unavailable during this window. If you choose to access the system during this time, save your work often, as services may go down without notice. PURPOSE: Regularly scheduled maintenance window to appy required system updates.
Jan 15
SIS apps including ALUMNI, Application for Graduation, CEMS, CTL, Guest Network Registration, GRADS, and transcripts
Resolved at 8:00 am. Outage was caused by a lack of system resources on the host server. This only became an issue after deploying several new apps without adding resources. To prevent a recurrence, we will be upgrading the server on Jan 16. AFFECTED SERVICES: SIS apps including ALUMNI, Application for Graduation, CEMS, CTL, Guest Network Registration, GRADS, and transcripts IMPACT: Services are completely down
Jan 14
[scheduled] Capital Improvement Project app (CIPDB)
Wednesday, 1/13/16, 2 pm - 4 pm AFFECTED SERVICES: Capital Improvement Project app (CIPDB) IMPACT: Service will be completely down during this window PURPOSE: Database maintenance
Jan 13
Show & Share video access for OULN
Wednesday, 1/13/16, 9:25 am AFFECTED SERVICES Show & Share video access for OULN students IMPACT Students unable to view videos on Show & Share. OULN staff are working on the issue
Jan 13
Convocation Center WiFi
Service resoloved after restarting a wireless controller. Tech noted that the temperature in the closet housing the controller was well below normal operating range for that kind of equipment. Tuesday, 1/12/16, 6:10 pm - 7:44 pm AFFECTED SERVICES: Convocation Center Wireless Internet (WiFi) IMPACT: Services are completely down
Jan 12
Network registration tool
Monday, 1/11/16, 8:49 am - 9:00 am - RESOLVED AFFECTED SERVICES: Online tool for registering devices on the wired network (NetReg) IMPACT: Service is completely down
Jan 11
[Scheduled] Most online services, including Internet & VoIP
Friday, Jan 8, 4:00 am - 6:00 am AFFECTED SERVICES: Most university online services, including but not limited to: Blackboard Learn and Panopto lecture capture e-Business and related applications PeopleSoft, My OHIO Student Center and related applications Catmail Internet access VoIP telephones IMPACT: Service will be down for all users for at least 30 minutes some time during this window. PURPOSE: Apply required updates to network infrastructure.
Jan 8
[Scheduled] NetReg
Users will be unable to register new devices on the university's wired network during this time window. Purpose: apply required system upgrade to a portion of our network infrastructure
Jan 7
Catmail OWA
3:44 pm - Microsoft has released the following Office 365 outage report. They are listing the problem as resolved, but no root cause. Incident: MO41617 Final Status: The investigation determined that there was a temporary issue affecting routing of requests to the Microsoft Online Portal. This issue has been resolved and engineers have confirmed that the service is no longer impacted. The root cause is under investigation. User Impact: Affected users were unable to sign in to the Office 365 service. Customer Impact: Analysis of incident scope indicated that many customers appeared to be impacted by this event. For those customers affected, this issue potentially affected any user attempting to log in to the service. Some customers reported that their organization was affected by this issue. Incident Start Time: Wednesday, January 6, 2016, at 19:21 UTC Incident End Time: Wednesday, January 6, 2016, at 19:50 UTC Preliminary Root Cause: The root cause of this incident is not known but is under investigation. Based on the impact of this incident the root cause will be provided, if identified, within 30 days. Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service. Action: Review the monitoring infrastructure for improvements as this event was reported by customers before the investigation prompted a communication to be published to the Service Health Dashboard. Action: Identify the underlying root cause and develop a solution to prevent reoccurrences. Subject: [OIT Notice] Catmail OWA connectivity issues, January 6, 2015 Wednesday, January 6, aprroximately 2:30pm to 2:55pm AFFECTED SERVICES: Office 365 services including: Catmail OWA (Web page version only) IMPACT: Services were down for users that go to catmail.ohio.edu on a web page to access their email. Those that use Outlook or other desktop application should not have been affected. -- Regular updates will be posted to https://ohio.edu/oit/outage and https://twitter.com/OhioIT If you have any questions, contact the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222.
Jan 6
Business Systems Web Apps
January 5th, 2016 1:00pm - 2:00 pm (Service restored at 2:00 pm) AFFECTED SERVICES: New logins to BobcaBUY New logins to Concur CC Lookup Employee Lookup Natural Account Lookup Mail Barcodes CHAOS EMS FA View Mass Element Entry PEDS PO Summary View FMS RDM Student Rapid Hire Course Offerings Faculty and Advising Center OCEAN CERT Textbook Authorized Access OGA Bobcat Student Orientation GRADS Financial Aid Online Services Scholarship Management System CTL Guest Network Registration CEMS Application for Graduation Alumni IMPACT: Service was completely down for one hour. Service restored at 2:00 pm; however, we still are investigating the root cause.
Jan 5
[Scheduled] Brief outages for some university online services
Up to 30 minute outage for some centrally hosted services between 12:05 am and 3:00 am. 30 minute or longer Internet/VoIP outage for some university buildings between 3:00 am and 6:00 am. List of affected services and locations will be published closer to the date of the work.
Jan 2
Intermittent issues with some applications
10:25 am - Service restored. All outages were caused by a portion of our central storage system not properly coming back online after unrelated, scheduled maintenance earlier this morning. Restarting the affected system resolved the outage. 10:03 am - NetReg application currently showing some errors. 8:04 am: e-Biz and Front Door should be performing normally. Vendor engaged to troubleshoot issue with network storage device. We are experiencing some intermittent issues this morning with our central network storage system. Brief outages for the OHIO Front Door and e-Biz.
Jan 2
Blackboard Learn
Service restored at 1:39 pm. Technicians continue to investigate the cause of this outage. If you notice any issues, contact the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222. Saturday, Jan 2, 6:00 am AFFECTED SERVICES: Blackboard Learn Panopto Lecture Capture IMPACT: Service is completely down
Jan 2

December 2015

Funds Available View, degraded performance
3:11 pm: Service restored after rebooting the affected system. Root cause still being investigated. Tuesday, 12/22/15, 2:24 pm AFFECTED SERVICES: OU Funds Available IMPACT: Slow and/or degraded performance System currently unable to load documents via OnBase
Dec 22
Web interface for submitting Facilities work orders
Issue Resolved at approximately 2:35pm Issue Recurrence at approximately noon. Technicians are once again looking into the issue. Issue Resolved at approximately 11am. The web for that allows users to submit a Facilities work order through the Facilities web site currently is not working. This is a side effect of the weekend's CommonSpot upgrade. Technicians are working to restore the feature.
Dec 21
Lancaster campus Herrold 215A & 271 network
Issue Resolved at approximately 1:40pm Network down in Herrold 215A & 271. Tech has been dispatched to investigate an unresponsive piece of network hardware.
Dec 21
[Scheduled] Ridges Internet & VoIP
30 minute wired Internet, wireless Internet and VoIP phone service outage on the Ridges some time during this window for a router upgrade.
Dec 19
[Scheduled] Blackboard Learn
Blackboard Learn and related applications will be down for required system updates.
Dec 19
Brief outages for most university online services
Two 15-20 minute outages and multiple 10 minute outages for most university online services during this window while we apply required system updates.
Dec 19
VDI Blast
Issue resolved after server reboot. Security cert was recently replaced that requried a restart, but the automatic restart did not happen properly. VDI Blast is unavailable for some Engineering users. Server reboot scheduled for 12/20 at 12:01 am to address the issue. Less than 1 minute interruption for anyone in a VDI session when the reboot happens.
Dec 19
[Scheduled] Panopto lecture capture
Panopto will be unavailable for one hour during this window while our vendor performs a software upgrade
Dec 17
[Scheduled] Internet & VoIP in specific buildings
Multiple 10 minute outages for wired/wireless Internet and VoIP in the following locations for a network hardware upgrade: Athens City Building Bentley Annex Bromley Courtyard Ewing Memorial Auditorium Nelson Dining Hall President's House Ridges Buildings 21 and 25 RTV Schoonover Scott Quad Seigfred Tupper Walter Field House WUSOC
Dec 17
[Scheduled] Guest wireless login page
The OHIO University Guest wireless login page will be updated to have slightly different wording and a link to an updated guest account request tool.
Dec 17
[Scheduled] Internet at Southern, Proctorville and Zanesville
Multiple 10 minute outages for each location during this window while we apply required system updates.
Dec 16
[Scheduled] ALICE
1 hour outage for the Libraries' ALICE catalog some time during this window.
Dec 16
[Scheduled] Apps related to e-Biz
Start: Tuesday, 12/15/2015, 7pm End: Tuesday, 12/15/2015, 8pm AFFECTED SERVICES: BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View Cost Center Lookup Chart of Accounts Online System Concur Gateway Employee Lookup EHS Radiation Tracking System Employee Management System Funds Available View FMS Report Distribution Module Mail Barcode Charge Form Mass Element Entry Natural Account Lookup PCounter Basic Authentication Payroll Expense Distribution System Purchase Order View SciQuest Gateway Student Organization Funds Available View Student Rapid Hire IMPACT: e-Business related services will be unavailable during this window. If you choose to access the system during this time, save your work often, as services may go down without notice. PURPOSE: Server updates to address recent system slowness.
Dec 15
[Scheduled] Blackboard Transact & Pharos printing
During this window, university offices will not be able to process payments via Bobcat Cash, Flex, Meal Plans or old style Baker Center gift cards. ID card swipe printing also will be down. Outage required for a server upgrade.
Dec 15
[Scheduled] Internet at Eastern, Lancaster and Pickerington
Multiple 10 minute outages for each location during this window while we apply required system updates.
Dec 15
Network & VoIP, portions of 4th floor Alden Library
Service restored at 10:39 am. Outage caused by an electrical power failure in a communications closet. Tuesday, Dec 15, 10:21 am AFFECTED SERVICES: Wired Internet, WiFi and VoIP telephones in parts of 4th floor Alden. Technician on the way to investigate. IMPACT: Service is down for at least some users
Dec 15
Footprints rejecting attachments
Service restored at 1:57pm after increasing disk space allocation for the server. The IT work order tracking system, Fooprints, currently is rejecting attachments with an 'out of space' error.
Dec 15
[Scheduled] Internet at Cambridge, Chillicothe and Cleveland
Multiple 10 minute outages for each location during this window while we apply required system updates.
Dec 14
eBiz, BobcatBUY and Funds Available View
Slowness appears to have been related to specific user queries that were running overly long. System now has a process to detect and deal with such queries. Monday, 12/14/2015, 6:30pm AFFECTED SERVICES: Ebiz BobcatBUY Funds Available View IMPACT: Slow and/or degraded performance Services will be down for a reboot at 7:30 pm (less than 15 minutes)
Dec 14
Reboot for eBiz, BobcatBUY, Concur, etc.
Work completed. Original slowness appears to have been related to specific user queries that were running overly long. System now has a process to detect and deal with such queries. Monday, Dec 14, 2015, 9:10 pm 20 minute outage to perform a full reboot of Oracle e-Business and related apps to address earlier reports of slowness AFFECTED SERVICES: Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View Concur Student Rapid Hire IMPACT: 20 minute outage for all listed services
Dec 14
[Scheduled] Wireless Internet
Each wireless access point on all campuses will experience two brief outages some time during this window. First outage will be approximately 10 minutes. Second will be much shorter. Outage required to update software on our wireless access points
Dec 12
[Scheduled] Pharos printing
ID card swipe printers will be down from 9:00 am to 5:00 pm on Dec 12. Mobile printing via myprintcenter.ohio.edu will be down for the entire window. Outages needed to install required server updates.
Dec 12
OnBase Document Management System, Users of the Unity and Application Enabler Clients
Friday, 12/11/2015, 8:30 AM AFFECTED SERVICES: OnBase Unity Clients OnBase Application Enabler Clients IMPACT: Service is down for at least some users A reset is scheduled for 12:15 PM and should only take a minute to complete
Dec 11
Funds Available View, degraded performance
Service restored at 5:15 pm after restarting one of the servers that supports e-Biz. Thursday, 12/10/2015, 9:50 AM AFFECTED SERVICES: Funds Available View IMPACT: Slow and/or degraded performance
Dec 10
Astra room scheduling
Astra room scheduling was down from 8:10 am - 8:37. Service was restored after the server was rebooted.
Dec 8
Transferology Connector
1:40 pm, Dec 9: Service restored. 8:00 am, Dec 9: Non-students who need to access DARS continue to be unable to do so. Typical volume of such requests is around two per week. 5:31 pm: Vendor continues to troubleshoot. The only portion of the service that is down is DARS requests from non-students. Majority of Admissions services are available. 1:20 pm: Service remains down. Vendor support actively engaged. UNPLANNED OUTAGE: Tuesday, Dec 8, 10:37 am AFFECTED SERVICES: Transferology Connector (Recruiting) IMPACT: Service is down for at least some users Vendor has been notified and is troubleshooting
Dec 8
VPN access from virtual machines
8:00 pm - Service restored. 4:35 pm: Technicians continue to troubleshoot this issue. We are investigating possible issues with VPN Pulse connections for users who are logged into a VM session.
Dec 4
Seigfred first floor network outage
Network outage for the first floor of Seigfred. First report was around 12:34 pm. Service restored around 1:16 pm. Cause was a tripped elecrical circuit breaker.
Dec 4
Intermittent Internet issues |
Service restored at 3:42 pm. Caused by a malfunctioning DHCP script that prevented users from renewing their IP address leases or obtaining new ones. Technicians currently are troubleshooting an unplanned IT service outage. AFFECTED SERVICES: Wired & wireless Internet IMPACT: Service is down for at least some users ESTIMATED TIME TO RESTORE: unknown
Dec 4
New student OHIO ID activations
8:33 am: Service restored after restarting a server that had a memory issue. The app that admitted students use to activate their OHIO IDs currently is down. IMPACT: Service is completely down ESTIMATED TIME TO RESTORE: Unknown
Dec 2
Edwards Accelerator Lab Network Issues
Services Restored at 1:20pm after a broken piece of network hardware was replaced. We are investigating reports of some network outages in the Edwards Accelerator Lab. IMPACT: Intermittent wired and wireless connection issue in the building ESTIMATED TIME TO RESTORE: Approximately one hour
Dec 2
Some OBI reports not working
Service restored as of 9:16 am after we corrected a configuration error. We are investigating reports of some OBI reports returning a database error. IMPACT: Payroll-specific OBI reports are unable to run e-Biz and PeopleSoft reports are not affected ESTIMATED TIME TO RESTORE: Unknown
Dec 2
Intermittent network & VoIP performance, Dublin campus
7:26 pm - Service restored after we disabled a malfunctioning network port. AFFECTED SERVICES: Dublin campus: Wired Internet Wireless Internet VoIP phones IMPACT: Slow and/or degraded performance Intermittent, and only affecting a subset of users ESTIMATED TIME TO RESTORE: Unknown Possibility of brief outages to troubleshoot. If needed, these will be scheduled for outside normal class and office hours.
Dec 1

November 2015

Authentication problems with WiFi
2:37: Service fully restored: OHIO University and OHIO University Guest have been up and working properly since 11:30 am eduroam for OHIO users came back at 1:35 pm and for non-OHIO users at 2:37 pm Root cause still being investigated 12:45 pm - The OHIO Univeristy and OHIO University Guest wireless networks should be working properly. The "eduroam" wireless network remains offline. 12:02 pm - Login server issues continue to cause intermittent connection problems for @ohiou WiFi. Working with vendor to resolve. 10:55 am - Still troubleshooting. Vendor support now is involved. Users may continue to have intermittent problems connecting to the university's WiFi. 9:51 am: Still working on the problem. Users may continue to have intermittent problems connecting to the university's WiFi. Technicians currently are troubleshooting an unplanned IT service outage. AFFECTED SERVICES: Login/authentication servers IMPACT: Users are intermittently unable to log in to the wireless network ESTIMATED TIME TO RESTORE: Unknown
Nov 20
e-Biz and related apps
11:18 am: Service restored following reboot; however, we have not yet identified what caused the outage. Ok to resume using the system, but save your work often. We will reboot e-Biz at 10:50 am. Service will be comeplely down for approximately 30 minutes. AFFECTED SERVICES Oracle E-Business Suite: Oracle HRMS Oracle FMS Employee Management System OUFMS Reporting My Personal Information BobcatBUY Online Graduate Appointments OU Business Online OU Funds Available OU PO Summary View OBI reports Technicians currently are troubleshooting an unplanned IT service outage. AFFECTED SERVICES: Oracle E-Business Suite and applications that query e-Biz, like OBI. IMPACT: New logins and query connections are not working. Issue began around 8 am on Nov 18. ESTIMATED TIME TO RESTORE: Unknown
Nov 18