Office 365: Microsoft makes adjustments to handle increased demand
Incident Report for Ohio University
Microsoft continues to make minor performance adjustments to Office 365 to accommodate increased demand, like replacing large icon previews with generic icons for the OneDrive "Files on Demand" feature; however, overall Office 365 performance appears to have stabilized, so we are making this incident as resolved. If you experience any problems accessing Office 365 services, please contact the IT Service Desk.
Posted Apr 10, 2020 - 13:01 EDT
Microsoft has announced that they have temporarily disabled the ability to edit Word documents directly within Teams. You can still edit a document posted in Teams by choosing Open in Browser or Open in Desktop App from the document's 'three dots' menu.
Posted Apr 03, 2020 - 17:10 EDT
Microsoft has announced new measures to keep the core features of Office 365 available:

1. Some OneDrive documents may open more slowly in the online version of Office
2. Videos hosted on OneDrive or Stream may play back at a lower resolution.
3. OneNote documents in Teams now are read-only. To edit, use the web or desktop OneNote client.
Posted Mar 30, 2020 - 13:27 EDT
Microsoft has announced that when regional demand for cloud services surges, they will be prioritizing the core functionality in Teams. For Ohio University this means that email, calendar, Office Online, and other Office 365 services could experience intermittent slowdowns as Microsoft adjusts to fluctuating demand.

See below for an excerpt from Microsoft's announcement:

"As demand continues to grow, if we are faced with any capacity constraints in any region during this time, we have established clear criteria for the priority of new cloud capacity. Top priority will be going to first responders, health and emergency management services, critical government infrastructure organizational use, and ensuring remote workers stay up and running with the core functionality of Teams. We will also consider adjusting free offers, as necessary, to ensure support of existing customers."

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Posted Mar 23, 2020 - 12:21 EDT
This incident affected: Email & Calendar (Catmail calendar, Email, Microsoft Bookings, Shared Mailboxes & Calendars) and Office 365 - Misc. Apps and Services (Forms, Office Online, OneNote, Power Automate, Power BI).