Multiple OHIO online services currently are experiencing degraded performance. Technicians have been troubleshooting this issue 24 hours a day for several days now and have narrowed their focus to a specific, vendor-provided part of our infrastructure. A system engineer from that vendor now is on site to assist with troubleshooting.
Although this problem surfaced at approximately the same time as the recent Financial System Enhancement (FSE) rollout, we do not believe the two are related. The outage and rollout's overlap appear to be coincidence. Also, many services are not affected by this issue, including Blackboard Learn, BobcatBUY, Concur, TopHat, Panopto Lecture Capture, OneDrive, Catmail, internet access, and university telephones.
Affected services include but are not limited to:
Academic apps, including Faculty & Advising Center
My Personal Information
Business Systems Web Apps
University web pages
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or because you are part of the core user group for the service(s) listed above.