Concur (Travel & Expense Reporting System)
Incident Report for Ohio University
The Incident Response Team (IRT) has completed the configuration change on the DNS (Domain Name Server) and confirmed the correct configuration has been propagated across all DNS servers, followed by a full restart of all services and servers affected, thus restoring the service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Posted Mar 20, 2020 - 12:46 EDT
Concur (Travel & Expense Reporting System)

We have identified an outage affecting your service. We are working to determine the user impact and will provide information as it becomes available.

All SAP Concur Customers using the SAP Concur website and SAP Concur mobile app are unable to log in and use our services. After filling in their credentials to SAP Concur website, users are receiving “Sorry something went wrong” error message and are unable to login. When trying to login to SAP Concur mobile app, Android users receive “Unable to sign in” error, while iOS users receive “Network connection error”.

We will post updates at least every 24 hours.

Affected services:

You are receiving this message either because you have subscribed to updates at or because you are part of the core user group for the service(s) listed above.
Posted Mar 20, 2020 - 08:29 EDT
This incident affected: Financial & HR Administration (e-Biz, etc.) (Concur).