OHIO Systems Status

Top Hat Gradebook Failing to Update Grades

Incident Report for Ohio University

Resolved

This incident has been resolved.
Posted Oct 10, 2025 - 15:30 EDT

Update

Vendor update:

Work is still underway to process the queue of grades (inclusive of classic questions and attendance grades) that were impacted. We are already 50% complete and expect queued grades to be fully processed by close of business today. New Builder Questions (or Advanced Questions) have already been appropriately processed.
Posted Oct 03, 2025 - 14:07 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2025 - 08:25 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 02, 2025 - 16:28 EDT

Investigating

Top Hat Gradebook Failing to Update Grades
Technicians are investigating issues with this service.

Affected services:
Top Hat student response system

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Posted Oct 02, 2025 - 16:28 EDT
This incident affected: Teaching & Learning Tools (Top Hat Student Response System).