Websites (www.ohio.edu)
Incident
Report for Ohio University
Resolved
At this point, our web hosting services are performing normally. If you are a site editor or content contributor, please keep in mind that our new, external cache may delay the publication of page edits for up to 24 hours.
Monitoring
Websites (www.ohio.edu): Some university web pages may experience minor performance issues related to a new form of
caching that was enabled to reduce the impact from an issue with our data center:
- Web forms that contain auto-fill fields may display old data in those fields. If you have such a form on your site, you can have caching disabled for that form by contacting the IT Service Desk.
- Page edits may take up to 24 hours to appear to the public. If you have a mission-critical/emergency page edit, you can contact the IT Service Desk to have the cache cleared for that page.
- Some pages like news feeds that generate content on the fly for each new visitor may display incorrect content. We continue to work on a solution to this issue.
For a detailed history of this issue, visit: https://status.ohio.edu/incidents/1gdc0xcxjxpz
caching that was enabled to reduce the impact from an issue with our data center:
- Web forms that contain auto-fill fields may display old data in those fields. If you have such a form on your site, you can have caching disabled for that form by contacting the IT Service Desk.
- Page edits may take up to 24 hours to appear to the public. If you have a mission-critical/emergency page edit, you can contact the IT Service Desk to have the cache cleared for that page.
- Some pages like news feeds that generate content on the fly for each new visitor may display incorrect content. We continue to work on a solution to this issue.
For a detailed history of this issue, visit: https://status.ohio.edu/incidents/1gdc0xcxjxpz
This incident affected: Websites (Web CMS, OHIO Website (www.ohio.edu)).
Ohio University Contact Information:
Ohio University | 1 Ohio University | Athens OH 45701 | 740.593.1000
ADA Compliance
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